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I am an experienced and dependable professional with over 15 years of proven success in leading projects, improving quality standards, and driving exceptional customer experiences. I thrive when managing cross-functional teams, streamlining operations, and implementing solutions that boost efficiency, reduce errors, and elevate satisfaction. I bring a strong leadership presence, a detail-oriented mindset, and a deep passion for fostering collaboration and excellence. Throughout my career, I've directed quality assurance programs, managed complex projects, and enhanced customer satisfaction while maintaining high client retention rates. I also enjoy managing social media and digital content to increase brand visibility and engagement.…I am an experienced and dependable professional with over 15 years of proven success in leading projects, improving quality standards, and driving exceptional customer experiences. I thrive when managing cross-functional teams, streamlining operations, and implementing solutions that boost efficiency, reduce errors, and elevate satisfaction. I bring a strong leadership presence, a detail-oriented mindset, and a deep passion for fostering collaboration and excellence. Throughout my career, I've directed quality assurance programs, managed complex projects, and enhanced customer satisfaction while maintaining high client retention rates. I also enjoy managing social media and digital content to increase brand visibility and engagement.

Belisha "Bella" Siddiqui

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I am an experienced and dependable professional with over 15 years of proven success in leading projects, improving quality standards, and driving exceptional customer experiences. I thrive when managing cross-functional teams, streamlining operations, and implementing solutions that boost efficiency, reduce errors, and elevate satisfaction. I bring a strong leadership presence, a detail-oriented mindset, and a deep passion for fostering collaboration and excellence. Throughout my career, I've directed quality assurance programs, managed complex projects, and enhanced customer satisfaction while maintaining high client retention rates. I also enjoy managing social media and digital content to increase brand visibility and engagement.…I am an experienced and dependable professional with over 15 years of proven success in leading projects, improving quality standards, and driving exceptional customer experiences. I thrive when managing cross-functional teams, streamlining operations, and implementing solutions that boost efficiency, reduce errors, and elevate satisfaction. I bring a strong leadership presence, a detail-oriented mindset, and a deep passion for fostering collaboration and excellence. Throughout my career, I've directed quality assurance programs, managed complex projects, and enhanced customer satisfaction while maintaining high client retention rates. I also enjoy managing social media and digital content to increase brand visibility and engagement.

Available to hire

I am an experienced and dependable professional with over 15 years of proven success in leading projects, improving quality standards, and driving exceptional customer experiences. I thrive when managing cross-functional teams, streamlining operations, and implementing solutions that boost efficiency, reduce errors, and elevate satisfaction. I bring a strong leadership presence, a detail-oriented mindset, and a deep passion for fostering collaboration and excellence.

Throughout my career, I’ve directed quality assurance programs, managed complex projects, and enhanced customer satisfaction while maintaining high client retention rates. I also enjoy managing social media and digital content to increase brand visibility and engagement.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Project Manager / Quality Assurance Manager at Suntek Solutions LLC

November 1, 2011 - Present

Led complex projects from planning to execution, delivering on time and within scope. Directed quality assurance programs, significantly reducing product defects and improving client satisfaction. Implemented project tracking systems and agile methodologies for improved team productivity. Conducted performance reviews, mentored junior staff, and established team accountability. Coordinated client communications and feedback loops, maintaining a 95%+ client retention rate. Managed company social media accounts (Facebook, LinkedIn, Twitter) to increase brand visibility and client engagement. Wrote and published blogs on the company website, enhancing SEO and strengthening the company's online presence.

Quality Assurance Analyst at Park Avenue Gaming

September 30, 2021 - July 24, 2025

Executed detailed test plans, improving software reliability and reducing post-release bugs. Collaborated with cross-functional teams to resolve software issues quickly and effectively. Created documentation and QA procedures to support compliance and process consistency. Streamlined testing through automation, cutting QA cycle times by 30%.

Hotel Reservation Specialist at Royal Hotel and Casino

January 31, 2010 - July 24, 2025

Managed high call volumes with professional service and efficient booking. Resolved guest concerns to ensure satisfaction and repeat business. Trained new team members and assisted with onboarding procedures.

Human Resources / Payroll Administrator at TJAMarketing

August 31, 2005 - July 24, 2025

Processed payroll for 35+ employees, ensuring compliance and accuracy. Supported HR operations, including onboarding, benefits tracking, and leave management. Maintained confidentiality and handled complex payroll issues with discretion.

Customer Service / Appointment Coordinator at Styleshots Studios

April 30, 1999 - July 24, 2025

Handled appointment scheduling and customer interactions with a high degree of professionalism. Reduced appointment no-shows by implementing follow-up systems. Assisted in organizing team schedules and improving office efficiency.