Desarrollador de Software & Soporte IT at Smart Help Soluciones

Developed and integrated systems using PHP, MySQL, React, and Node.js, following best practices for architecture and code maintenance. Customized CRM and call platform modules such as Vicidial to meet specific business requirements. Created, maintained, and optimized websites including performance improvements, plugin development, and server migrations via FTP. Integrated external APIs with platforms like InvGate, ServiceTonic, and Microsoft 365 to ensure efficient data flow. Developed REST APIs in JSON format for effective communication between internal and external systems. Conducted functional, automated tests, and API validations using Postman to ensure reliability and stability. Documented technical processes and features under the Extreme Programming (XP) agile methodology. Provided IT support and infrastructure management including server monitoring, incident resolution, firewall configuration, and user training in ITSM tools like InvGate and ServiceTonic.

Informática at Hospital Lenin Mosquera

Provided IT support services including software development, project management, and technical assistance. Implemented IT infrastructure solutions and performed monitoring with tools such as Zabbix. Developed front-end components and maintained Windows Server configurations. Managed database systems including MySQL and PostgreSQL.

Atención al cliente y mantenimiento de computadoras at Papelería DGC

Handled customer service tasks and computer maintenance including software updates and troubleshooting.