Hi! I'm Hannah Ngo, a creative producer and illustrator based in Seattle. I founded Berry Blossom Studio where I specialize in custom illustration and painting projects, especially personalized pet portraits that connect deeply with clients. I've built a strong following through social media, which has helped grow my business significantly. In addition to my creative work, I have extensive experience in operations and team management, having worked in fast-paced environments like Subway and Starbucks. I enjoy balancing creativity with efficiency, mentoring new team members, and ensuring a smooth customer experience. I'm currently pursuing my Bachelor of Fine Arts degree to further develop my design skills and creativity.…

Hannah Ngo

Hi! I'm Hannah Ngo, a creative producer and illustrator based in Seattle. I founded Berry Blossom Studio where I specialize in custom illustration and painting projects, especially personalized pet portraits that connect deeply with clients. I've built a strong following through social media, which has helped grow my business significantly. In addition to my creative work, I have extensive experience in operations and team management, having worked in fast-paced environments like Subway and Starbucks. I enjoy balancing creativity with efficiency, mentoring new team members, and ensuring a smooth customer experience. I'm currently pursuing my Bachelor of Fine Arts degree to further develop my design skills and creativity.…

Available to hire

Hi! I’m Hannah Ngo, a creative producer and illustrator based in Seattle. I founded Berry Blossom Studio where I specialize in custom illustration and painting projects, especially personalized pet portraits that connect deeply with clients. I’ve built a strong following through social media, which has helped grow my business significantly.

In addition to my creative work, I have extensive experience in operations and team management, having worked in fast-paced environments like Subway and Starbucks. I enjoy balancing creativity with efficiency, mentoring new team members, and ensuring a smooth customer experience. I’m currently pursuing my Bachelor of Fine Arts degree to further develop my design skills and creativity.

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Skills

Experience Level

Language

Vietnamese
Fluent
Chinese
Beginner
English
Advanced

Work Experience

Creative Producer & Illustrator at Berry Blossom Studio
September 1, 2024 - Present
Delivered 30+ custom illustration and painting projects, managing production from client intake to delivery. Delivered 100% of projects on time by independently managing pricing, scheduling, and client needs, enhancing trust and reliability. Increased client retention to 30% by crafting personalized pet portraits and maintaining consistent communication, resulting in repeat business and steady referrals. Boosted online engagement by showcasing original artwork on social platforms, generating 80% of new orders through social media visibility. Improved studio revenue by 50% within 6 months by scaling custom commission offerings and optimizing pricing based on demand trends.
Operations Manager at Subway
June 1, 2019 - Present
Sustained a 4.8-star rating by overseeing daily operations and resolving customer concerns. Accelerated team onboarding by 40% by creating visual training aids and mentoring 10+ new hires. Reduced waste by 20% through proactive inventory tracking and portion control for 50+ SKUS.
Barista & Operations Manager at Starbucks
May 31, 2023 - July 24, 2025
Delivered over 300 custom orders per week by balancing speed with accuracy, increasing customer satisfaction during peak hours. Maintained workflow under pressure by collaborating with an 8-person team, helping the store meet hourly demand targets. Enhanced team productivity by 20% by mentoring 5+ new hires on customer service and beverage prep. Supported marketing efforts by contributing to 4 seasonal visual displays, reinforcing brand aesthetics and increasing product visibility.
Seasonal Sales Associate at Bath & Body Works
January 31, 2021 - July 24, 2025
Contributed to over $1,000 in daily sales by assisting 50+ customers during peak season, tailoring product recommendations to their needs. Elevated store appearance by organizing 15+ promotional displays, helping maintain brand consistency and drive sales.
Creative Producer & Illustrator at Berry Blossom Studio
September 1, 2024 - Present
Delivered 30+ custom illustration and painting projects, managing production from client intake to delivery. Delivered 100% of projects on time by independently managing pricing, scheduling, and client needs, enhancing trust and reliability. Increased client retention to 30% by crafting personalized pet portraits and maintaining consistent communication, resulting in repeat business and steady referrals. Boosted online engagement by showcasing original artwork on social platforms, generating 80% of new orders through social media visibility. Improved studio revenue by 50% within 6 months by scaling custom commission offerings and optimizing pricing based on demand trends.
Operations Manager at Subway
June 1, 2019 - Present
Sustained a 4.8-star rating by overseeing daily operations and resolving customer concerns. Accelerated team onboarding by 40% by creating visual training aids and mentoring 10+ new hires. Reduced waste by 20% through proactive inventory tracking and portion control for 50+ SKUS.
Barista & Operations Manager at Starbucks
May 31, 2023 - July 25, 2025
Delivered over 300 custom orders per week by balancing speed with accuracy, increasing customer satisfaction during peak hours. Maintained workflow under pressure by collaborating with an 8-person team, helping the store meet hourly demand targets. Enhanced team productivity by 20% by mentoring 5+ new hires on customer service and beverage prep. Supported marketing efforts by contributing to 4 seasonal visual displays, reinforcing brand aesthetics and increasing product visibility.
Seasonal Sales Associate at Bath & Body Works
January 31, 2021 - July 25, 2025
Contributed to over $1,000 in daily sales by assisting 50+ customers during peak season, tailoring product recommendations to their needs. Elevated store appearance by organizing 15+ promotional displays, helping maintain brand consistency and drive sales.
Creative Producer & Illustrator at Berry Blossom Studio
September 1, 2024 - Present
Delivered 30+ custom illustration and painting projects, managing production from client intake to delivery. Delivered 100% of projects on time by independently managing pricing, scheduling, and client needs, enhancing trust and reliability. Increased client retention to 30% by crafting personalized pet portraits and maintaining consistent communication, resulting in repeat business and steady referrals. Boosted online engagement by showcasing original artwork on social platforms, generating 80% of new orders through social media visibility. Improved studio revenue by 50% within 6 months by scaling custom commission offerings and optimizing pricing based on demand trends.
Operations Manager at Subway
June 1, 2019 - Present
Sustained a 4.8-star rating by overseeing daily operations and resolving customer concerns. Accelerated team onboarding by 40% by creating visual training aids and mentoring 10+ new hires. Reduced waste by 20% through proactive inventory tracking and portion control for 50+ SKUS.
Barista & Operations Manager at Starbucks
May 31, 2023 - July 25, 2025
Delivered over 300 custom orders per week by balancing speed with accuracy, increasing customer satisfaction during peak hours. Maintained workflow under pressure by collaborating with an 8-person team, helping the store meet hourly demand targets. Enhanced team productivity by 20% by mentoring 5+ new hires on customer service and beverage prep. Supported marketing efforts by contributing to 4 seasonal visual displays, reinforcing brand aesthetics and increasing product visibility.
Seasonal Sales Associate at Bath & Body Works
January 31, 2021 - July 25, 2025
Contributed to over $1,000 in daily sales by assisting 50+ customers during peak season, tailoring product recommendations to their needs. Elevated store appearance by organizing 15+ promotional displays, helping maintain brand consistency and drive sales.

Education

Bachelor of Fine Arts at University of Washington
January 1, 2023 - July 24, 2025
Associate Degree at Bellevue College
January 1, 2020 - December 31, 2023
Associate Degree at Bellevue College
January 1, 2020 - December 31, 2023
Associate Degree at Bellevue College
January 1, 2020 - December 31, 2023

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Consumer Goods, Travel & Hospitality, Government, Education, Computers & Electronics

Skills

Experience Level

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