Available to hire
Hi! I’m Fammie, a creative and results-driven Social Media Manager with hands-on experience in content planning, audience engagement, and brand growth across various platforms. I’m proficient in tools like Canva, ChatGPT, Notion, and Meta Business Suite, which help me deliver consistent, on-brand content and measurable results.
I’m passionate about helping businesses build a strong and engaging online presence. With a background in customer service and sales support, I bring a well-rounded approach to any team and love driving growth through strategic and creative social media management.
Experience Level
Work Experience
Customer Service Representative at Convergys
December 31, 2014 - July 25, 2025Handled an average of 60+ customer inquiries daily with a high satisfaction rating. Strengthened communication and problem-solving skills in a fast-paced, metrics-driven environment. Consistently met performance targets including average handling time, quality assurance, and customer satisfaction scores.
Customer Service Representative at Teleperformance
December 31, 2014 - July 25, 2025Adapted quickly to new accounts and team structures, maintaining service quality within 2 weeks of onboarding. Delivered consistent customer support, ensuring account retention and high call resolution rates.
Customer Service Representative at Alorica (formerly EGS)
December 31, 2016 - July 25, 2025Resolved customer concerns efficiently, maintaining an average first-call resolution rate of over 85%. Adhered strictly to compliance and service protocols, contributing to a 10% improvement in customer satisfaction (CSAT) scores for the account. Trained and mentored new hires, resulting in faster ramp-up time and team readiness.
Bakery Manager at Goldelight Bakeshop
December 31, 2025 - July 25, 2025Oversaw daily operations and led a team of 5+ staff, increasing productivity and reducing downtime by 20%. Managed inventory and supplier relations, cutting supply costs by 15% through better vendor negotiation and tracking. Improved customer experience, which led to a 25% increase in repeat clients through consistent service and quality control. Balanced leadership and hands-on work while maintaining financial stability and team morale in a small business setting.
Customer Service Representative at Convergys
December 31, 2014 - July 25, 2025Handled an average of 60+ customer inquiries daily with a high satisfaction rating. Strengthened communication and problem-solving skills in a fast-paced, metrics-driven environment. Consistently met performance targets including average handling time, quality assurance, and customer satisfaction scores.
Customer Service Representative at Teleperformance
December 31, 2014 - July 25, 2025Adapted quickly to new accounts and team structures, maintaining service quality within 2 weeks of onboarding. Delivered consistent customer support, ensuring account retention and high call resolution rates.
Customer Service Representative at Alorica (formerly EGS)
December 31, 2016 - July 25, 2025Resolved customer concerns efficiently, maintaining an average first-call resolution rate of over 85%. Adhered strictly to compliance and service protocols, contributing to a 10% improvement in customer satisfaction (CSAT) scores for the account. Trained and mentored new hires, resulting in faster ramp-up time and team readiness.
Bakery Manager at Goldelight Bakeshop
December 31, 2025 - July 25, 2025Oversaw daily operations and led a team of 5+ staff, increasing productivity and reducing downtime by 20%. Managed inventory and supplier relations, cutting supply costs by 15% through better vendor negotiation and tracking. Improved customer experience, which led to a 25% increase in repeat clients through consistent service and quality control. Balanced leadership and hands-on work while maintaining financial stability and team morale in a small business setting.
Education
Qualifications
Online Course: Social Media Management
March 1, 2024 - March 31, 2024Online Course: Social Media Management
March 1, 2024 - March 31, 2024Industry Experience
Retail, Professional Services, Media & Entertainment, Consumer Goods
Experience Level
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