Moses Okuraja

Internal communications and Service Delivery Officer at dnata Airside Operations

Responsible for partial editorial charge of the dnata staff magazine, authoring and publishing a Customer Service handbook, and managing editorial content including writing, subbing, and coordinating with designers and production teams. Oversaw editorial quality and adherence to company editorial policy, coordinated with the Editorial Director, videotaped and audio-recorded interviews with senior executives, secured exclusive interviews from top Emirates group managers, and organized roundtable discussions on aviation and customer service industry trends.

Sourced and wrote human interest and travel articles, created corporate communication and branding strategies, managed external communications for clients, wrote press releases, responded to media inquiries, wrote technology and health feature stories, produced publicity material including brochures and newsletters, managed clients' websites and social media, and organized corporate events and speeches.

Contributed articles for ITP publications related to logistics and maritime, pitched stories for UAE Barq Service news agency, contributed to Pipeline Magazine, and assisted with digital content improvement.

Generated story ideas, covered multiple beats including community issues and health, and wrote feature articles in a fast-paced work environment.

Freelance Editor at The New Vision Newspaper

Assigned reporters, ensured deadlines were met, sourced background information, proofread and edited news articles, checked for accuracy, handled page layouts, edited stories for the website, selected photos, and filled in for editors in various sectors.

Senior Features writer at The New Vision Newspaper

Provided news, investigative and feature stories including front page leads, covered transport, immigration, health and environment beats, evaluated story ideas, worked closely with news and picture desks, mentored junior reporters, and edited and proofread content.

Freelance writer at The New Vision Newspaper

Wrote feature stories on various human interest subjects, researched and edited information for the website, and mentored young writers and interns.

Reporter at Monitor FM Radio/Newspaper, Kampala

Covered multiple city beats such as crime and social issues, conducted feature writing, assisted in newspaper layout and design, took photographs for articles, and participated in conferences and presentations.

Internal communications and Service Delivery Officer at dnata Airside Operations

Responsible for partial editorial charge of the company staff magazine, authored and published a Customer Service handbook, managed editorial content and production for the magazine, ensured adherence to company editorial policies, coordinated with the Editorial Director on quality, conducted and recorded interviews with senior executives, secured exclusive interviews with Emirates group managers, and organized roundtable discussions on aviation and customer service topics.

Sourced and wrote human interest and travel articles for newspaper feature pages, created corporate communication and branding strategies, managed external communications for clients, wrote press releases, responded to media inquiries, produced publicity materials including brochures, newsletters, magazines, posters and audio-visual contents, developed and managed client websites and social media, wrote speeches, and organized corporate events.

Contributed articles to ITP publications such as Logistics Middle East and Maritime and Ports Middle East, pitched stories for UAE Barq Service news agency, assisted with editing, contributed articles and improved digital content for Pipeline Magazine.

Generated story ideas and covered multiple beats in a fast-paced environment, wrote features on topical community issues, and contributed articles to the Health section.

Freelance Editor at The New Vision Newspaper

Assigned reporters to stories, ensured deadlines were met, sourced additional information, proofread and edited news articles, checked information accuracy, laid out pages, chose photos for stories and website, and filled in for editors in oil, real estate, and construction sectors.

Senior Features writer at The New Vision Newspaper

Provided news, investigative, and feature stories including front-page leads, covered transport, immigration, health and environment beats, evaluated news leads and tips for stories, coordinated with news and picture desks, mentored junior reporters, and assisted in editing and proofreading.

Freelance writer at The New Vision Newspaper (Uganda)

Wrote feature stories on various human interest subjects, researched and edited website information, and guided new writers and interns.

Reporter at Monitor FM Radio/Newspaper, Kampala

Covered multiple city beats including crime and social issues, wrote features, assisted in newspaper layout and design, took photographs for articles, and attended conferences giving presentations.

Department Officer (Dubai Internal Communications) at dnata Airside Operations

Partially responsible for editorial content of the Common Ground dnata staff magazine, authored and published a Customer Service handbook on Amazon, wrote and subedited editorial content, coordinated magazine project cycle with design and production teams, ensured adherence to editorial policy, collaborated with Editorial Director on quality standards, conducted interviews and audio/video recordings with senior executives, secured exclusive interviews from Emirates Group top managers, and organized and moderated roundtable discussions on aviation and customer service topics.

Freelance Writer at Multiple Publications including ITP Publications, UAE Barq Service, Pipeline Magazine

Contributed articles for Logistics Middle East and Maritime and Ports Middle East; pitched stories for Sharjah-based news agency UAE Barq Service and assisted with editing; contributed to Pipeline Magazine and helped improve digital content.

Senior Writer at Daily Monitor, Kampala, Uganda

Sourced and wrote human interest and travel articles for the newspaper's features pages; created corporate communication and branding strategies; managed external communications and media inquiries; wrote press releases and technology and health feature stories; produced publicity materials including brochures, newsletters, magazines, posters, and audiovisual content; developed and managed clients' websites and social media sites; wrote speeches and organized corporate events.

Freelance Writer at The New Vision Newspaper

Gathered news related to assigned beats; wrote feature stories on human interest subjects; researched, wrote, and edited website information; guided young writers and interns.