Available to hire
I am a UI/UX Designer focused on creating intuitive, user-centered digital experiences through research-driven design. I enjoy simplifying complex user flows, designing clean mobile interfaces, and turning user pain points into practical solutions. My background in customer experience helps me understand user needs and behavior deeply.
In my WanderSavvy travel app case study, I designed a mobile experience to reduce decision fatigue and streamline trip discovery. I conducted research and competitive analysis to identify pain points, created personas, user flows, and information architecture, and crafted wireframes and high-fidelity UI screens in Figma. I also ran informal usability tests and iterated based on feedback to improve filters, pricing visibility, and booking CTAs. Previously, I supported customers at Booking.com, gaining firsthand insight into real-world travel challenges and sharpening my problem-solving and empathetic communication skills.
Experience Level
Language
Arabic
Fluent
English
Fluent
Spanish; Castilian
Beginner
Work Experience
Call Center Agent at Booking.com, Teleperformance
May 1, 2025 - PresentProvide customer support for Booking.com clients, handling inquiries and resolving issues related to reservations and payments. Manage high-volume calls while maintaining a professional and empathetic tone. Use internal CRM tools to document and track customer interactions. Collaborate with team members to meet performance metrics and ensure customer satisfaction.
Salesperson at Life is Good
February 28, 2025 - July 25, 2025Provided excellent customer service and product recommendations in a lifestyle retail environment. Managed daily sales transactions and inventory restocking. Promoted brand values through storytelling and engaging displays. Assisted in visual merchandising and seasonal floor sets.
Salesperson at Retail Store
August 31, 2024 - July 25, 2025Assisted customers with product selection and provided personalized service in a fast-paced tourist area. Managed cash register transactions, handled returns, and maintained accurate daily sales records. Helped organize merchandise displays and ensured store cleanliness and visual appeal. Built strong communication and interpersonal skills by working with diverse customers.
Long-Term Substitute Teacher at Carteret High School
June 30, 2023 - July 25, 2025Taught students as a long-term substitute, maintaining classroom order and delivering lesson content effectively.
Substitute Teacher at Woodbridge Middle School
February 28, 2023 - July 25, 2025Provided substitute teaching services, supporting teachers and students with classroom activities.
Office Administrator at Winners Academy
November 30, 2021 - July 25, 2025Managed administrative tasks to support the academy's operations effectively.
Arts and Crafts Teacher at Ensan Art
July 31, 2019 - July 25, 2025Taught arts and crafts classes, helping students develop creative skills.
Freelance UI/UX Designer at Remote
June 1, 2022 - PresentDesigning user interfaces and user experiences remotely for various clients and projects.
Graphic Designer (Intern) at AlexU Design Lab
June 30, 2021 - July 25, 2025Assisted with graphic design tasks, supporting larger projects and learning industry skills.
Volunteer Web Designer at Local NGO
December 31, 2020 - July 25, 2025Provided volunteer web design services to support non-profit initiatives.
Call Center Agent at Booking.com, Teleperformance
May 1, 2025 - PresentProvided customer support for Booking.com clients, handling inquiries and resolving issues related to reservations and payments. Managed high-volume calls while maintaining a professional and empathetic tone. Used internal CRM tools to document and track customer interactions. Collaborated with team members to meet performance metrics and ensure customer satisfaction.
Salesperson at Life is Good
February 28, 2025 - July 25, 2025Provided excellent customer service and product recommendations in a lifestyle retail environment. Managed daily sales transactions and inventory restocking. Promoted brand values through storytelling and engaging displays. Assisted in visual merchandising and seasonal floor sets.
Salesperson at Retail Store - Wildwood
August 31, 2024 - July 25, 2025Assisted customers with product selection and provided personalized service in a fast-paced tourist area. Managed cash register transactions, handled returns, and maintained accurate daily sales records. Helped organize merchandise displays and ensured store cleanliness and visual appeal. Built strong communication and interpersonal skills by working with diverse customers.
Long-Term Substitute Teacher at Carteret High School
June 30, 2023 - July 25, 2025Served as a long-term substitute teacher, managing classroom activities and delivering educational content effectively.
Substitute Teacher at Woodbridge Middle School
February 28, 2023 - July 25, 2025Filled in as substitute teacher, supporting curriculum delivery and maintaining classroom order.
Office Administrator at Winners Academy
November 30, 2021 - July 25, 2025Handled administrative duties and office management tasks to ensure smooth operations.
Arts and Crafts Teacher at Ensan Art
July 31, 2019 - July 25, 2025Taught arts and crafts classes, fostering creativity and skills development among students.
Freelance UI/UX Designer at Remote
June 1, 2022 - PresentProvided UI/UX design services on a freelance basis, creating wireframes, prototypes, and user-centered designs.
Graphic Designer (Intern) at AlexU Design Lab
June 30, 2021 - July 25, 2025Supported design projects, created graphic materials, and assisted senior designers.
Volunteer Web Designer at Local NGO
December 31, 2020 - July 25, 2025Designed and developed web pages for a local NGO to support their online presence.
Call Center Agent at Booking.com
February 1, 2025 - November 1, 2025Assisted users with travel bookings, cancellations, and issue resolution. Gained firsthand insight into real user pain points in travel experiences. Strengthened problem-solving, communication, and empathy skills.
Education
Bachelor's Degree at Alexandria University
January 1, 2017 - July 31, 2022Bachelor's Degree at Alexandria University
January 1, 2017 - July 1, 2022Bachelor's degree in Fine Arts at Alexandria University – Painting Department
July 1, 2017 - July 1, 2022Qualifications
UI/UX Design Course
December 1, 2023 - May 31, 2024UI/UX Design Course
December 1, 2023 - May 31, 2024Industry Experience
Retail, Education, Software & Internet, Travel & Hospitality, Non-Profit Organization, Media & Entertainment
Experience Level
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