Available to hire
Hi, I’m Ratih Oktaviana Ry, a detail-oriented and versatile professional with over 7 years of experience in sales, customer service, social media management, and small business operations. I have a passion for supporting business growth through organized systems, clear communication, and creative solutions that drive results.
Throughout my career, I have successfully managed digital branding, content creation, e-commerce setups, and team supervision. I love working collaboratively to motivate teams, enhance customer experiences, and build strong brand presences both online and offline.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Work Experience
Senior Sales Advisor & Team Supervisor at TODA Indonesia
December 31, 2024 - August 30, 2025Managed and advised customers on product selections while supervising and training the sales and admin team. Handled conflict resolution, customer complaints, and ensured daily team responsibilities were met. Maintained store organization, cleanliness, and compliance with SOPs while consistently achieving sales targets. Created sales and operational reports to evaluate store and team performance, contributing to strong customer relationship management and high-quality service delivery.
Senior Sales Advisor & Team Supervisor at TODA Indonesia
December 31, 2024 - July 26, 2025Advised customers on product selection tailored to their needs, supervised daily sales and admin team activities, and trained new staff while monitoring performance. Handled conflict resolution, customer complaints, and staff performance issues. Maintained store cleanliness, managed merchandise receiving and display, ensured consistent achievement of sales targets, and created sales and operational reports while ensuring compliance with company SOPs and policies.
Social Media & E-commerce Manager at TODA Indonesia
December 31, 2018 - August 30, 2025Planned and executed content strategy to increase brand awareness and boost sales focused on vehicle maintenance. Managed social media accounts including Instagram and Facebook, Shopee and Tokopedia stores by uploading products and updating stock. Conducted competitor analysis, created content calendars, edited photos and videos, responded to customer comments and messages professionally. Used tools like Trello, Canva, Capcut, and Meta Business Suite to improve engagement and contribute to offline sales growth.
Social Media & E-commerce Management at TODA Indonesia
December 31, 2018 - July 26, 2025Planned and executed content strategy targeting increased brand awareness and sales growth. Managed Instagram and Facebook content including planning, creation, and scheduling. Conducted competitor analysis and maintained posting schedules. Managed Shopee and Tokopedia stores by uploading products and updating stock, responding professionally to comments and messages. Edited photos and videos using Canva and Capcut and monitored social media insights to enhance engagement.
Sales Promotor & Cashier at TODA Indonesia
December 31, 2017 - August 30, 2025Supported upselling and cross-selling vehicle maintenance services to customers. Delivered high-quality customer service while processing payments accurately via POS systems. Managed product displays, restocking, and provided detailed information about service packages. Conducted post-service customer follow-ups and ensured documentation completion while actively listening to and addressing customer needs.
Sales Promotor & Cashier at TODA Indonesia
December 31, 2017 - July 26, 2025Identified upselling and cross-selling opportunities, built customer loyalty through professional communication, and targeted customers for vehicle maintenance services. Managed service documentation, processed payments via POS systems, provided customer service, and supported product display and restocking.
Sales Promotor & Cashier at Bersama Pharmacy
December 31, 2016 - August 30, 2025Assisted customers in understanding pharmacy products, benefits, and promotions. Operated cashier system for sales and returns, maintained stock displays with FIFO method, and ensured cleanliness and order at the sales counter.
Sales Promotor & Cashier at Bersama Pharmacy
December 31, 2016 - July 26, 2025Assisted customers in understanding pharmacy products, explained product benefits and promotions, processed sales and returns using cashier system, managed stock display and rotation, and maintained cleanliness at the sales counter.
Online Shop Admin & Administrative Support at Dinar Clothing
December 31, 2015 - August 30, 2025Managed online product listings, responding to customer messages, and tracking inventory and sales transactions. Provided simple bookkeeping, order management, shipment tracking, and assisted in scheduling promotional posts and content planning.
Online Shop Admin & Administrative Support at Dinar Clothing
December 31, 2015 - July 26, 2025Uploaded and updated product listings with descriptions and prices, responded to customer messages via WhatsApp, managed stock records and bookkeeping, tracked shipping processes, recorded inventory and sales transactions, and assisted in scheduling promotional posts and content planning.
Education
Qualifications
Member team in Mosque Youth Association
January 11, 2030 - July 26, 2025Industry Experience
Retail, Consumer Goods, Professional Services, Media & Entertainment, Non-Profit Organization, Wholesale & Distribution
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Hire a Social Media Manager
We have the best social media manager experts on Twine. Hire a social media manager today.