Available to hire
I am a highly experienced Virtual Assistant with over 20 years of expertise in administrative operations, customer service, research, and content creation across various industries. I am skilled at managing complex schedules, handling client communications, and preparing accurate and detailed reports with precision and efficiency. I have embraced AI technology to create social media content and articles, developing customized prompts tailored to specific niches and client personas.
My clients and colleagues know me for my strong organizational skills, reliability, and commitment to delivering quality results, whether supporting executives, entrepreneurs, or business teams. I am also adept at training and guiding team members, helping improve both the efficiency and quality of their output.
Skills
Experience Level
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Work Experience
Link Building Specialist / Content Writer at My Nutrition Foods
January 1, 2024 - PresentManage content calendars and coordinate research while producing timely, well-researched articles and blogs. Develop SEO-focused content aligned with niche strategies and business goals. Handle communication tasks requiring strong attention to detail and multitasking.
Content Writer & Social Media Manager at Wild Survival 101
May 1, 2024 - PresentCoordinate content calendars, research, and social media scheduling across multiple platforms using funnel strategies to increase engagement and guide audience interaction effectively. Write and edit scripts and reports for survival guides ensuring clarity, accuracy, and executive-level communications.
Mystery Shopping Project Coordinator at Market Pulse International / IPSOS / BARE International
March 1, 2013 - PresentManage multiple large mystery shopping projects involving recruiting, training, and supervising mystery shoppers. Review and approve reports before executive submission and maintain accurate records with detailed evaluations. Conduct confidential evaluations for high-profile retail, automotive, and banking clients, ensuring timely thorough reports.
Product Researcher / Product Lister at Skep Fox
December 31, 2023 - August 5, 2025Manage content schedules, conduct research, handle outreach communications, prepare SEO reports, and monitor engagement. Manage executive-level international client projects ensuring compliance with standards. Conduct online product research per client requirements, create product listings, analyze competitor pricing and trends, and maintain updated inventory records.
Content Writer at Small Biz Drs
May 31, 2022 - August 5, 2025Research and write SEO-optimized blogs and articles tailored for diverse online audiences, enhancing website traffic and visibility through targeted SEO strategies.
Content Writer at Authority Builders
September 30, 2021 - August 5, 2025Created and spun website summaries, blogs, articles, and blurbs tailored to diverse online audiences. Researched and identified relevant keywords using SEO tools to enhance visibility and search performance.
Online English Tutor at Rarejob Phils Inc.
October 31, 2020 - August 5, 2025Conducted structured lessons, prepared detailed reports, and evaluated student progress to ensure measurable improvement. Strengthened communication and administrative skills through consistent reporting and constructive feedback.
Escalations Specialist at Sutherland Global Services
January 31, 2012 - August 5, 2025Delivered advanced phone and email support for PayPal UK handling high-level cases including locked accounts, unauthorized access, buyer disputes, seller protection issues, and credit card chargebacks. Acted as primary liaison between customers and PayPal's back-office risk departments. Resolved complex issues on first contact, providing exceptional customer service while protecting security and integrity.
Link Building Specialist / Content Writer at My Nutrition Foods
January 1, 2024 - PresentResponsible for content writing and link building. Tasks involve creating and coordinating content calendars and managing content schedules.
Content Writer & Social Media Manager at Wild Survival 101
May 1, 2024 - PresentCoordinated content calendars, conducted research, and managed social media scheduling across multiple platforms using a funnel strategy to increase engagement and guide audience interaction effectively. Wrote and edited scripts and reports for survival guides ensuring clear, accurate, and executive-level communications.
Mystery Shopping Project Coordinator at Market Pulse International / IPSOS / Bare International
March 1, 2013 - PresentManaged large-scale mystery shopping projects ensuring every report was accurate and delivered on time. Responsibilities included recruiting, training, and supervising mystery shoppers, reviewing and approving reports before executive submission, and maintaining accurate records with detailed evaluations. Conducted confidential evaluations for high-profile clients in retail, automotive, and banking industries, delivering thorough reports within tight deadlines while demonstrating strong administrative, reporting, and organizational skills.
Product Researcher / Product Lister at Skep Fox
December 1, 2023 - August 10, 2025Managed content schedules, conducted research, handled outreach communications, and prepared SEO reports while monitoring engagement. Managed executive-level projects for international clients, including Chevron Philippines, ensuring strict compliance with established standards. Responsibilities included online product research based on client requirements, managing e-commerce product listings, creating product titles and descriptions, uploading images and videos, and analyzing competitor pricing and market trends to improve product positioning and competitiveness. Maintained accurate inventory records and regularly updated product information to ensure consistency across all platforms.
Content Writer at Small Biz DRS
May 1, 2022 - August 10, 2025Created and spun website summaries, writing SEO-optimized blogs, articles and blurbs tailored for diverse online audiences. Researched and identified relevant keywords using SEO tools to enhance visibility and search performance. Wrote engaging SEO-optimized articles and blogs designed to boost web traffic and strengthen online visibility.
Content Writer at Authority Builders
September 1, 2021 - August 10, 2025Created SEO-friendly content to improve online presence. Applied targeted SEO strategies to improve search rankings and audience reach.
Online English Tutor at Rarejob Phils Inc.
October 1, 2020 - August 10, 2025Conducted structured lessons, prepared detailed reports, and evaluated student progress to ensure measurable improvement. Strengthened communication and administrative skills through consistent reporting and constructive feedback.
Escalations Specialist at Sutherland Global Services
January 1, 2012 - August 10, 2025Provided advanced phone and email support for PayPal UK, handling high-level cases such as locked and limited accounts, unauthorized access, stolen credit card and bank details, buyer disputes, reversed payments, and Seller Protection policy issues. Acted as the primary liaison between customers and PayPal’s back-office Risk Departments including Account Review, Compliance, AUP, Chargeback, and Account Takeover teams. Consistently resolved complex issues on first contact providing exceptional customer service while protecting customer security and PayPal's integrity.
Link Building Specialist / Content Writer at My Nutrition Foods
January 1, 2024 - PresentCoordinate content calendars and research while managing social media scheduling across multiple platforms, applying a funnel strategy approach to increase engagement and guide audience interaction effectively. Write and edit scripts and reports for survival guides, ensuring clear, accurate, and executive-level communications.
Content Writer & Social Media Manager at Wild Survival 101
May 1, 2024 - PresentCoordinate content calendars and research while managing social media scheduling across multiple platforms, applying a funnel strategy approach to boost audience engagement and improve post performance. Write and edit scripts and reports for survival guides, ensuring clarity and accurateness suitable for executive communications.
Mystery Shopping Project Coordinator at Market Pulse International / IPSOS / Bare International
March 1, 2013 - PresentManage mystery shopping projects ensuring accuracy and timely report delivery. Recruit, train, and supervise mystery shoppers. Review and approve reports before executive submission and maintain detailed records. Conduct confidential evaluations for high-profile clients in retail, automotive, and banking sectors. Deliver thorough reports within tight deadlines and demonstrate strong administrative, reporting, and organizational skills.
Product Researcher / Product Lister at Skep Fox
December 1, 2023 - August 10, 2025Manage content schedules, conduct research, and handle outreach communications requiring strong attention to detail and multitasking. Prepare SEO reports and monitor engagement, applying both organizational and analytical skills to ensure optimal performance. Conduct online product research based on client requirements and manage e-commerce listings, including creating product titles and descriptions, uploading images and videos, and analyzing competitor pricing and market trends. Maintain accurate inventory records and regularly update product information across platforms.
Content Writer at Small Biz DRS
May 1, 2022 - August 10, 2025Created and spun website summaries, writing blogs, articles, and blurbs tailored for diverse online audiences. Researched and identified relevant keywords using SEO tools to enhance visibility and performance. Wrote engaging, SEO-optimized articles and blogs designed to boost web traffic and strengthen online presence. Applied targeted SEO strategies to improve search rankings and audience reach.
Content Writer at Authority Builders
September 1, 2021 - August 10, 2025Created engaging SEO-optimized articles and content to boost online visibility and traffic.
Online English Tutor at RareJob Phils Inc.
October 1, 2020 - August 10, 2025Conducted structured lessons, prepared detailed reports, and evaluated student progress to ensure measurable improvement. Strengthened communication and administrative skills through consistent reporting and constructive feedback.
Escalations Specialist at Sutherland Global Services
January 1, 2012 - August 10, 2025Provided advanced phone and email support for PayPal UK handling high-level cases such as locked and limited accounts, unauthorized access, stolen credit cards and bank details, buyer disputes, reversed payments, Seller Protection policy issues, and credit card chargebacks. Served as the primary liaison between customers and PayPal’s back-office Risk Departments including Account Review, Compliance, AUP, Chargeback, and Account Takeover teams. Consistently resolved complex issues on first contact, delivering exceptional customer service while protecting both customer security and PayPal’s integrity.
Education
Bachelor of Arts in Social Sciences at University of the Philippines Baguio
January 1, 1991 - January 1, 1997Secondary Education at Notre Dame Of Lagao For Girls
January 1, 1986 - January 1, 1991Bachelor of Arts in Social Sciences at University of the Philippines Baguio
January 1, 1991 - January 1, 1997Secondary Education at Notre Dame Of Lagao For Girls
January 1, 1986 - January 1, 1991Bachelor of Arts in Social Sciences at University of the Philippines Baguio
January 1, 1991 - January 1, 1997Secondary Education at Notre Dame Of Lagawe For Girls
January 1, 1986 - January 1, 1991Qualifications
Industry Experience
Retail, Financial Services, Education, Media & Entertainment, Professional Services, Consumer Goods, Software & Internet
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