With a strong foundation in Psychology and extensive experience in customer service, I bring a unique blend of empathy and practical skills to any team. I am creative, highly adaptable, and thrive in collaborative environments, always eager for continuous learning and development. My background as a volunteer Project Manager, where I actively organized and led diverse initiatives, highlights my proven abilities in planning, execution, and problem-solving. I am passionate about fostering positive interactions and achieving impactful results.

Eleni Kokkinou

With a strong foundation in Psychology and extensive experience in customer service, I bring a unique blend of empathy and practical skills to any team. I am creative, highly adaptable, and thrive in collaborative environments, always eager for continuous learning and development. My background as a volunteer Project Manager, where I actively organized and led diverse initiatives, highlights my proven abilities in planning, execution, and problem-solving. I am passionate about fostering positive interactions and achieving impactful results.

Available to hire

With a strong foundation in Psychology and extensive experience in customer service, I bring a unique blend of empathy and practical skills to any team. I am creative, highly adaptable, and thrive in collaborative environments, always eager for continuous learning and development.

My background as a volunteer Project Manager, where I actively organized and led diverse initiatives, highlights my proven abilities in planning, execution, and problem-solving. I am passionate about fostering positive interactions and achieving impactful results.

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Experience Level

Intermediate

Language

English
Fluent
Greek, Modern
Fluent

Work Experience

Customer Service Associate at A Service
August 31, 2023 - July 28, 2025
Provided excellent customer service in a fast-paced tourist environment, ensuring guest satisfaction. Effectively managed inquiries, resolved issues, and provided information to a diverse international clientele. Contributed to a positive and welcoming atmosphere for visitors during peak season.
Customer Service Associate at A Service
September 30, 2021 - July 28, 2025
Customer Service Associate role with no detailed description provided.
Sales Representative at Cosmote-Telekom
February 1, 2025 - Present
Consistently achieved and exceeded sales targets for telecommunication products and services. Expertly advised customers on a wide range of mobile, internet, and TV services. Provided comprehensive information and tailored solutions to meet individual customer needs. Built strong customer relationships, resulting in high satisfaction and repeat business.
Project Manager at Infinity Greece
January 1, 2025 - Present
Organizing and coordinating teams to achieve event goals and meet deadlines. Evaluating risks and developing strategies to minimize their impact. Collaborating with clients to understand requirements and deliver effective solutions. Managing projects from inception to completion for optimal deliverables.
Sales Representative at A’ Service PDA, Chalkidiki Autofit (Car Service Center)
February 1, 2025 - Present
Provided excellent customer service in a fast-paced environment, ensuring guest satisfaction. Managed inquiries, resolved issues, and provided information to a diverse international clientele. Handled incoming and outgoing customer calls regarding appointments, repairs, and service updates. Welcomed and assisted customers at the reception desk, ensuring a professional and friendly experience. Consistently achieved and exceeded sales targets for telecommunication products and services. Expertly advised customers on a wide range of mobile, internet, and TV services. Built strong customer relationships resulting in high satisfaction and repeat business.
Project Manager at Cosmote - Telekom, Thessaloniki
January 1, 2025 - Present
Organized and coordinated teams to achieve event goals and meet deadlines. Evaluated risks and developed strategies to minimize their impact. Collaborated with clients to understand requirements and deliver effective solutions. Managed projects from inception to completion for optimal deliverables.
Customer Service Provider at Infinity Greece - Thessaloniki
September 30, 2021 - August 28, 2025
Provided excellent customer service in a fast-paced tourist environment, ensuring guests satisfaction. Effectively managed inquiries, resolved issues, and provided information to a diverse international clientele. Contributed to a positive and welcoming atmosphere for visitors during peak season.

Education

Bachelor of BSc(hons) Psychology at University of East London / Metropolitan College Thessaloniki
January 1, 2021 - December 31, 2024
Bachelor of Science (Hons) Psychology at Unknown Institution
January 1, 2021 - January 1, 2024

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality, Telecommunications, Retail, Professional Services, Non-Profit Organization

Experience Level

Intermediate