Thejas Hassan Ravishankar

Client Support Engineer 2 at Epsilon

Resolved technical issues for major clients including Staples, BP, and The Container Store through root cause analysis, achieving 15% improvement in client satisfaction. Collaborated with cross-functional teams to optimize workflows and reduce system downtime by 20%. Monitored performance metrics and communicated complex technical solutions to strengthen client relationships.

Client Support Engineer 2 at Epsilon

Resolved technical issues for major clients including Staples, BP, and The Container Store through root cause analysis, achieving 15% improvement in client satisfaction. Collaborated with cross-functional teams to optimize workflows and reduce system downtime by 20%. Monitored performance metrics and communicated complex technical solutions to strengthen client relationships.

Associate Client Support Engineer at Epsilon

Provided first-level technical support and troubleshooting across diverse client accounts, ensuring rapid issue resolution. Worked with engineering teams to implement system improvements based on client feedback, reducing recurring issues by 15%. Consistently exceeded performance targets, leading to promotion within 18 months.