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Hello! I am a devoted Web Developer and Technology Support Specialist with hands-on experience in web development, IT support, and digital solutions. I pride myself on creating responsive, user-friendly websites and providing friendly, proactive technical assistance. I'm currently pursuing a BSc (Hons) Web Design and Development at Edinburgh Napier University and have built a track record of designing websites, managing IT infrastructure, and delivering excellent customer service. I am skilled in modern web technologies, database management, and cross-functional collaboration.…Hello! I am a devoted Web Developer and Technology Support Specialist with hands-on experience in web development, IT support, and digital solutions. I pride myself on creating responsive, user-friendly websites and providing friendly, proactive technical assistance. I'm currently pursuing a BSc (Hons) Web Design and Development at Edinburgh Napier University and have built a track record of designing websites, managing IT infrastructure, and delivering excellent customer service. I am skilled in modern web technologies, database management, and cross-functional collaboration.

Claudio Sapia

Web Developer, Web Designer, Programmer, +3

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Hello! I am a devoted Web Developer and Technology Support Specialist with hands-on experience in web development, IT support, and digital solutions. I pride myself on creating responsive, user-friendly websites and providing friendly, proactive technical assistance. I'm currently pursuing a BSc (Hons) Web Design and Development at Edinburgh Napier University and have built a track record of designing websites, managing IT infrastructure, and delivering excellent customer service. I am skilled in modern web technologies, database management, and cross-functional collaboration.…Hello! I am a devoted Web Developer and Technology Support Specialist with hands-on experience in web development, IT support, and digital solutions. I pride myself on creating responsive, user-friendly websites and providing friendly, proactive technical assistance. I'm currently pursuing a BSc (Hons) Web Design and Development at Edinburgh Napier University and have built a track record of designing websites, managing IT infrastructure, and delivering excellent customer service. I am skilled in modern web technologies, database management, and cross-functional collaboration.

Available to hire

Hello! I am a devoted Web Developer and Technology Support Specialist with hands-on experience in web development, IT support, and digital solutions. I pride myself on creating responsive, user-friendly websites and providing friendly, proactive technical assistance.

I’m currently pursuing a BSc (Hons) Web Design and Development at Edinburgh Napier University and have built a track record of designing websites, managing IT infrastructure, and delivering excellent customer service. I am skilled in modern web technologies, database management, and cross-functional collaboration.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Technology Support Assistant at The University of Edinburgh, School of Economics

August 1, 2024 - Present

Delivered comprehensive first and second-line IT support, resolving hardware and software issues within targets. Configured, deployed, and maintained staff equipment, including Windows installations, updates, and enterprise software solutions. Conducted technical inductions for new staff members, covering university systems, security protocols, and support procedures. Managed and updated website content and intranet pages, ensuring WCAG accessibility compliance and content accuracy. Shadowed and collaborated with the central Web Team to learn about web development processes and tools.

Junior Web Designer/Developer at Lynchpin Media, Edinburgh

May 31, 2024 - July 29, 2025

Designed and developed responsive company websites and emails using HTML5, CSS3, PHP, JavaScript, and WordPress CMS. Implemented Google Analytics and performance monitoring tools to track user behaviour and optimise site performance. Created responsive email templates and promotional digital assets. Collaborated with the design team to ensure brand consistency and user experience optimisation across all digital platforms. Maintained and updated existing client websites.

Duty Manager and Guest Relations Supervisor at Market Street Hotel, Edinburgh

June 30, 2022 - July 29, 2025

Led and motivated front office team of 8 staff members, maintaining 4.5-star customer satisfaction ratings. Implemented guest experience improvements that increased positive reviews. Ensured compliance with health & safety regulations and operational standards, conducting regular audits and training sessions. Managed guest services operations, including check-in/check-out processes, complaint resolution, and special requests coordination. Achieved departmental KPIs consistently, contributing to 15% increase in guest retention rates.

Club Assistant at North Merchiston Club

August 1, 2005 - Present

Manage member reservations and bookings, process invoicing and payment transactions, provide professional reception services, greeting members and guests while handling inquiries and administrative duties.

Technology Support Assistant (Work Placement) at The University of Edinburgh, School of Economics

August 1, 2024 - August 1, 2025

Delivered comprehensive first and second-line IT support, resolving hardware and software issues within targets. Configured, deployed, and maintained staff equipment, including Windows installations, updates, and enterprise software solutions. Conducted technical inductions for new staff and managed website content and intranet pages ensuring WCAG accessibility and accuracy. Shadowed the central Web Team to learn web development processes and tools.

Junior Web Designer/Developer at Lynchpin Media

July 1, 2023 - May 1, 2024

Duty Manager and Guest Relations Supervisor at Market Street Hotel

September 1, 2021 - June 1, 2022

Receptionist at The Scotsman Hotel

July 1, 2021 - September 1, 2021

Managed guest check-in/check-out processes using OPERA hotel management system. Delivered premium front-of-house service, ensuring positive first impressions and guest satisfaction. Coordinated with housekeeping, maintenance, and food service departments to exceed guest expectations. Maintained compliance with health & safety procedures and daily operational checklists.