Aidan Guerra

Implemented new features for an in-class financial assistance application using React, improving user experience and functionality. Enhanced account security features and implemented form validations, increasing application security and reducing user errors. Streamlined student account balance management to remove redundancies in the code, improving system efficiency and maintainability. Utilized GitHub for version control and code review processes with the lead developer, ensuring code quality and collaboration efficiency.

Supervised a team of 10+ staff members during daily operations and peak hours, ensuring efficient workflow and customer satisfaction. Resolved complex customer service issues, leading to improved customer satisfaction and repeat business. Managed building opening/closing procedures and daily safety protocols, ensuring a secure and efficient environment. Trained and mentored new hires on company procedures and customer service standards, resulting in a well-prepared and effective team.

Designed responsive prototypes for website and mobile applications using Figma, enhancing user engagement and satisfaction. Collaborated with a 5-person team to create user-centered design solutions, resulting in improved user experience and increased project efficiency. Conducted user testing and implemented feedback into design iterations, leading to more intuitive and user-friendly interfaces. Worked directly with stakeholders to align designs with brand guidelines, ensuring consistency and strengthening brand identity.