Available to hire
Hi, I’m Horace Luk, an experienced Project Manager with over 10 years of expertise leading ICT projects and driving digital transformation in the financial services sector. I specialize in managing large-scale IT projects, optimizing cloud solutions, and guiding teams through Agile and Waterfall methodologies to deliver business value efficiently and on time.
I enjoy collaborating with stakeholders and vendors to ensure project success, particularly in the insurance, banking, and financial industries. My passion lies in leveraging technology to streamline processes, reduce costs, and implement innovative solutions like AI-powered automation. I’m always eager to take on new challenges that push the boundaries of what’s possible in IT project management.
Language
English
Fluent
Work Experience
Project Manager at Blue Cross Insurance
December 31, 2024 - July 30, 2025Led the GI Claims Transformation project, increasing efficiency through AI-powered automation and self-service solutions. Managed cloud migration and optimization to reduce costs and enhance system performance. Directed the cloud migration of the Medical Provider Management system, ensuring seamless transition while improving system reliability. Collaborated closely with IT and business units to oversee requirement gathering, system design, and deployment.
Senior Project Manager at HSBC
March 31, 2023 - July 30, 2025Directed the Thailand ISO20022 CBPR+ transition to ensure compliance with global banking standards. Led stakeholder coordination and project execution across cross-functional teams. Managed regulatory reporting and system testing processes to mitigate project risks.
Senior System Management Manager at Bank of East Asia
August 31, 2022 - July 30, 2025Oversaw system development for Retail Lending platforms, optimizing credit card, loan, and mortgage systems. Led a team of over 5 officers to ensure smooth project execution and alignment between IT and business objectives.
IT Project Manager at Hang Seng Bank
February 28, 2022 - July 30, 2025Delivered mobile banking enhancements, including eLaiSee implementation and OpenAPI integration. Managed Agile development teams by prioritizing sprint goals and conducting risk assessments.
Manager, Portfolio Management at AXA
January 31, 2021 - July 30, 2025Managed IT project portfolios including vendor selection, contract negotiation, and resource allocation. Led process improvements and conducted risk assessments for system development projects.
IT Project Manager at HSBC
January 31, 2020 - July 30, 2025Delivered Staff Front End application for Branch and Call Centre across Asia Pacific. Collaborated with IT and business units to manage system upgrades, feasibility studies, and user testing.
Agile Lead/Project Manager at Hang Seng Bank
August 31, 2019 - July 30, 2025Managed Insurance application development and Digital Banking projects. Led Agile transformations, coordinated vendors, and managed testing and deployment activities.
Development Specialist at HSBC
May 31, 2018 - July 30, 2025Developed Wealth Management tools for Digital and Branch channels. Led software deployments, conducted risk assessments, and ensured compliance adherence.
Business Analyst at HSBC
January 1, 2011 - July 30, 2025Conducted business requirements analysis and feasibility studies for IT system upgrades. Developed functional specifications and liaised with development teams to implement solutions.
Assistant Development Manager at HSBC
January 1, 2009 - July 30, 2025Led development of Core Banking Front-End applications for Branch and Call Centre. Managed stakeholder engagement, requirement gathering, and system implementation.
Senior IT Officer / IT Officer at HSBC
January 1, 2005 - July 30, 2025Designed and developed Front-End applications for HSBC Branch and Call Centre. Coordinated user acceptance testing, production support, and compliance reviews.
Education
Bachelor of Engineering at The Hong Kong University of Science & Technology (HKUST)
January 1, 1997 - December 31, 2001Qualifications
Certified ESG Planner (CEP)
January 11, 2030 - July 30, 2025Industry Experience
Financial Services, Healthcare, Software & Internet
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