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Hi, I'm Kamal Dutta, a results-driven professional transitioning into Project Management. With over 4 years of experience in customer success and cross-functional collaboration within B2B SaaS environments, I pride myself on resolving complex issues and managing high-volume workflows effectively. I'm passionate about driving customer-centric solutions and improving operational efficiency through innovative processes and Agile methodologies. Currently, I'm pursuing a Project Management certification, expected in January 2025, to deepen my knowledge and skills. I enjoy collaborating closely with teams and stakeholders to deliver successful projects and enhance client satisfaction. I look forward to growing in the field and contributing to impactful projects.…Hi, I'm Kamal Dutta, a results-driven professional transitioning into Project Management. With over 4 years of experience in customer success and cross-functional collaboration within B2B SaaS environments, I pride myself on resolving complex issues and managing high-volume workflows effectively. I'm passionate about driving customer-centric solutions and improving operational efficiency through innovative processes and Agile methodologies. Currently, I'm pursuing a Project Management certification, expected in January 2025, to deepen my knowledge and skills. I enjoy collaborating closely with teams and stakeholders to deliver successful projects and enhance client satisfaction. I look forward to growing in the field and contributing to impactful projects.

Kamal Dutta

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Hi, I'm Kamal Dutta, a results-driven professional transitioning into Project Management. With over 4 years of experience in customer success and cross-functional collaboration within B2B SaaS environments, I pride myself on resolving complex issues and managing high-volume workflows effectively. I'm passionate about driving customer-centric solutions and improving operational efficiency through innovative processes and Agile methodologies. Currently, I'm pursuing a Project Management certification, expected in January 2025, to deepen my knowledge and skills. I enjoy collaborating closely with teams and stakeholders to deliver successful projects and enhance client satisfaction. I look forward to growing in the field and contributing to impactful projects.…Hi, I'm Kamal Dutta, a results-driven professional transitioning into Project Management. With over 4 years of experience in customer success and cross-functional collaboration within B2B SaaS environments, I pride myself on resolving complex issues and managing high-volume workflows effectively. I'm passionate about driving customer-centric solutions and improving operational efficiency through innovative processes and Agile methodologies. Currently, I'm pursuing a Project Management certification, expected in January 2025, to deepen my knowledge and skills. I enjoy collaborating closely with teams and stakeholders to deliver successful projects and enhance client satisfaction. I look forward to growing in the field and contributing to impactful projects.

Available to hire

Hi, I’m Kamal Dutta, a results-driven professional transitioning into Project Management. With over 4 years of experience in customer success and cross-functional collaboration within B2B SaaS environments, I pride myself on resolving complex issues and managing high-volume workflows effectively. I’m passionate about driving customer-centric solutions and improving operational efficiency through innovative processes and Agile methodologies.

Currently, I’m pursuing a Project Management certification, expected in January 2025, to deepen my knowledge and skills. I enjoy collaborating closely with teams and stakeholders to deliver successful projects and enhance client satisfaction. I look forward to growing in the field and contributing to impactful projects.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Customer Support Specialist – B2B SaaS at Cvent

November 30, 2023 - July 30, 2025

Led client onboarding projects by coordinating with product and engineering teams to ensure timely deployments and training. Identified recurring customer issues and collaborated with development teams to implement solutions, reducing ticket volume by 20%. Acted as a liaison between clients and internal teams to prioritize feature requests and bug fixes, aligning with business goals. Managed support ticket workflows in Salesforce and Freshdesk, improving resolution times by 15% through better prioritization.

Customer Experience Associate at Walmart

April 1, 2024 - Present

Trained and supervised new associates, streamlining inventory management processes to reduce errors. Resolved customer escalations promptly, maintaining a 95% satisfaction rate through effective communication and follow-up.