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Hi! I’m María Fernanda, a Senior Training Coordinator and Project Manager with over 5 years of experience leading cross-functional teams and delivering training programs across Latin America. I specialize in managing full project lifecycles, improving processes, and ensuring client success in various sectors including banking, technology, and healthcare. I’m passionate about blending leadership with expertise in hybrid and remote team environments to drive performance and exceed targets. Currently, I’m pursuing a Bachelor’s in Business Administration and continuously honing my skills in project management, client engagement, and instructional design. I enjoy collaborating and finding innovative ways to achieve great results.…Hi! I’m María Fernanda, a Senior Training Coordinator and Project Manager with over 5 years of experience leading cross-functional teams and delivering training programs across Latin America. I specialize in managing full project lifecycles, improving processes, and ensuring client success in various sectors including banking, technology, and healthcare. I’m passionate about blending leadership with expertise in hybrid and remote team environments to drive performance and exceed targets. Currently, I’m pursuing a Bachelor’s in Business Administration and continuously honing my skills in project management, client engagement, and instructional design. I enjoy collaborating and finding innovative ways to achieve great results.

María Fernanda Chaves Chacón

Project Manager, Instructional Designer, Online Trainer

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Hi! I’m María Fernanda, a Senior Training Coordinator and Project Manager with over 5 years of experience leading cross-functional teams and delivering training programs across Latin America. I specialize in managing full project lifecycles, improving processes, and ensuring client success in various sectors including banking, technology, and healthcare. I’m passionate about blending leadership with expertise in hybrid and remote team environments to drive performance and exceed targets. Currently, I’m pursuing a Bachelor’s in Business Administration and continuously honing my skills in project management, client engagement, and instructional design. I enjoy collaborating and finding innovative ways to achieve great results.…Hi! I’m María Fernanda, a Senior Training Coordinator and Project Manager with over 5 years of experience leading cross-functional teams and delivering training programs across Latin America. I specialize in managing full project lifecycles, improving processes, and ensuring client success in various sectors including banking, technology, and healthcare. I’m passionate about blending leadership with expertise in hybrid and remote team environments to drive performance and exceed targets. Currently, I’m pursuing a Bachelor’s in Business Administration and continuously honing my skills in project management, client engagement, and instructional design. I enjoy collaborating and finding innovative ways to achieve great results.

Available to hire

Hi! I’m María Fernanda, a Senior Training Coordinator and Project Manager with over 5 years of experience leading cross-functional teams and delivering training programs across Latin America. I specialize in managing full project lifecycles, improving processes, and ensuring client success in various sectors including banking, technology, and healthcare.

I’m passionate about blending leadership with expertise in hybrid and remote team environments to drive performance and exceed targets. Currently, I’m pursuing a Bachelor’s in Business Administration and continuously honing my skills in project management, client engagement, and instructional design. I enjoy collaborating and finding innovative ways to achieve great results.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Italian

Intermediate

Work Experience

Project Manager - Training & Organizational Development at Teleperformance

January 1, 2022 - Present

Led regional project management and training development initiatives for clients in banking, technology, telecommunications, healthcare, and payroll sectors. Managed full project lifecycle including planning, budgeting, scheduling, execution, monitoring, and closure. Directed cross-functional teams of up to 23 trainers across hybrid and remote modalities in six Latin American countries. Oversaw client onboarding, collaborated with business development and vendors, applied continuous improvement to reduce delivery time by 20%, and monitored KPIs with outstanding results such as a 91.08% graduation rate for Goldman Sachs.

Junior Project Manager & Corporate Trainer at Teleperformance

January 31, 2022 - July 31, 2025

Coordinated and delivered training programs for clients in flight logistics and cruise reservation sectors. Developed onboarding programs for new hires and conducted performance evaluations. Created instructional materials and digital learning resources aligned with business goals. Administered surveys and managed training logistics to ensure quality execution and operational efficiency.

Customer Service Support Representative at Teleperformance

July 31, 2021 - July 31, 2025

Provided customer support resolving inquiries and technical issues via chat and phone. Achieved performance goals related to service quality, productivity, and client satisfaction. Managed follow-ups and case tracking to ensure resolution and customer retention, enhancing overall client experience.

Accounting Assistant at Arche Technology

December 31, 2019 - July 31, 2025

Maintained accurate financial records, reconciled transactions, managed accounts receivable, prepared invoices, and conducted collection follow-ups. Supported monthly and annual closings and assisted with financial report preparation. Ensured data entry timeliness and compliance with financial procedures.