María Fernanda Chaves Chacón
Hi! I’m María Fernanda, a Senior Training Coordinator and Project Manager with over 5 years of experience leading cross-functional teams and delivering training programs across Latin America.
About
Hi! I’m María Fernanda, a Senior Training Coordinator and Project Manager with over 5 years of experience leading cross-functional teams and delivering training programs across Latin America. I specialize in managing full project lifecycles, improving processes, and ensuring client success in various sectors including banking, technology, and healthcare.
I’m passionate about blending leadership with expertise in hybrid and remote team environments to drive performance and exceed targets. Currently, I’m pursuing a Bachelor’s in Business Administration and continuously honing my skills in project management, client engagement, and instructional design. I enjoy collaborating and finding innovative ways to achieve great results.
- 6 years' experience
- Joined July 2025
Languages
- EnglishAdvanced
- ItalianIntermediate
Industry experience
- Financial Services
- Telecommunications
- Healthcare
- Transportation & Logistics
Work experience· 4 roles
Coordinated and delivered training programs for clients in flight logistics and cruise reservation sectors. Developed onboarding programs for new hires and conducted performance evaluations. Created instructional materials and digital learning resources aligned with business goals. Administered surveys and managed training logistics to ensure quality execution and operational efficiency.
Led regional project management and training development initiatives for clients in banking, technology, telecommunications, healthcare, and payroll sectors. Managed full project lifecycle including planning, budgeting, scheduling, execution, monitoring, and closure. Directed cross-functional teams of up to 23 trainers across hybrid and remote modalities in six Latin American countries. Oversaw client onboarding, collaborated with business development and vendors, applied continuous improvement to reduce delivery time by 20%, and monitored KPIs with outstanding results such as a 91.08% graduation rate for Goldman Sachs.
Provided customer support resolving inquiries and technical issues via chat and phone. Achieved performance goals related to service quality, productivity, and client satisfaction. Managed follow-ups and case tracking to ensure resolution and customer retention, enhancing overall client experience.
Education
Certifications and awards
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