Hi, I'm Ester Marcos, a dynamic professional with over ten years of experience in Workforce Management and Creative Media. I specialize in strategic forecasting, capacity planning, and real-time staffing solutions to ensure operational efficiency. Alongside my analytical skills, I bring a creative touch with my extensive experience in video editing, photo retouching, and graphic design. I'm passionate about combining data-driven decision-making with creative content creation to produce high-quality, brand-aligned results. Whether working on workforce optimization or delivering creative projects, I am committed to excellence and versatile problem-solving.…

L Ester G. Marcos

Hi, I'm Ester Marcos, a dynamic professional with over ten years of experience in Workforce Management and Creative Media. I specialize in strategic forecasting, capacity planning, and real-time staffing solutions to ensure operational efficiency. Alongside my analytical skills, I bring a creative touch with my extensive experience in video editing, photo retouching, and graphic design. I'm passionate about combining data-driven decision-making with creative content creation to produce high-quality, brand-aligned results. Whether working on workforce optimization or delivering creative projects, I am committed to excellence and versatile problem-solving.…

Available to hire

Hi, I’m Ester Marcos, a dynamic professional with over ten years of experience in Workforce Management and Creative Media. I specialize in strategic forecasting, capacity planning, and real-time staffing solutions to ensure operational efficiency. Alongside my analytical skills, I bring a creative touch with my extensive experience in video editing, photo retouching, and graphic design.

I’m passionate about combining data-driven decision-making with creative content creation to produce high-quality, brand-aligned results. Whether working on workforce optimization or delivering creative projects, I am committed to excellence and versatile problem-solving.

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Work Experience

Workforce Management Resource Planning Analyst at Results CX
January 1, 2016 - Present
Developed accurate forecasts, capacity plans, and schedules to ensure operational success. Provided strategic staffing consultation to Operations and Account Management teams leveraging advanced staffing models. Collaborated with departments to design effective hiring strategies and support new program launches. Led the implementation of new programs with a focus on forecasting, capacity planning, and scheduling.
Real-Time Analyst at Results CX
January 31, 2016 - July 31, 2025
Monitored workforce adherence, micromanaged queues, and executed real-time staffing adjustments. Served as the primary communication liaison between Workforce Management and Site Operations. Utilized real-time call monitoring tools to proactively address operational challenges. Produced comprehensive reports on attendance, adherence, and key performance metrics.
Customer Service Representative at Teletech Holdings Incorporated
April 30, 2012 - July 31, 2025
Delivered exceptional customer service by resolving inquiries and providing product information. Processed orders, managed returns, and escalated complex issues as necessary. Ensured high levels of customer satisfaction through professional and courteous interactions.
Pre-Production Assistant at TV5 Media Corporation
June 30, 2010 - July 31, 2025
Coordinated pre-production meetings, casting, and script revisions. Assisted department heads in preparation for filming, ensuring all elements were ready for shoots.
Post-Production Assistant at TV5 Media Corporation
November 30, 2010 - July 31, 2025
Organized media assets, scheduled edit sessions, and facilitated team communication. Performed administrative tasks including feedback collection and distribution of cuts. Assisted with basic editing tasks and ensured proper accounting of resources post-project completion.

Education

Bachelor of Arts at University of the Cordilleras
January 1, 2006 - December 31, 2009

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Professional Services, Software & Internet, Retail
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