Available to hire
Hi, I’m Joan Cuales, a seasoned Network Operations Center Expert with extensive experience in network monitoring, troubleshooting, and optimization. I’ve worked in leading companies like Globe Telecom and Huawei Technologies, where I’ve honed my skills in core network engineering, wireless network deployment, and cloud computing. I am passionate about improving system efficiencies and have a knack for solving complex technical issues.
I also have a background in software engineering and cloud technologies, with a keen interest in automation and infrastructure optimization. I’m continuously learning and embracing new technologies to keep up with the ever-evolving tech landscape, and I’m always excited to collaborate with teams to create innovative solutions.
Work Experience
Network Operations Center Expert at Globe Telecom Inc.
January 31, 2025 - July 31, 2025Monitored network performance, and handled first & second-tier troubleshooting of signaling, voice, messaging, & data. Led training sessions for new hires, equipping them with necessary skills as NOC Engineers. Provided support for international roaming partners and clients encountering difficulties. Maintained compliance with industry regulations by implementing strict security protocols and ensuring documentation on network configurations, policies, and procedures was up-to-date. Improved overall system efficiency with proactive troubleshooting and problem-solving techniques.
Core Network Engineer (Contract) at Globe Telecom Inc.
April 30, 2017 - July 31, 2025Developed comprehensive Engineering Work Plans for Core Network systems including interconnection design, routing architecture, and network trials to ensure seamless integration and performance validation. Performed Inter-Station Acceptance Testing for newly issued wireline office codes from the NTC, ensuring regulatory compliance, proper routing configuration, and integration into the national telecommunications network.
Wireless Engineer (Contract) at Huawei Technologies Phils., Inc.
November 30, 2019 - July 31, 2025Developed and deployed comprehensive MOP and CME scripts for new radio access networks, reducing implementation time by 40% and ensuring seamless multi-site integration. Orchestrated the development and execution of a Proof of Concept for cutting-edge radio access technology, resulting in 150% performance improvements in 3 pilot markets. Optimized OSS operations by monitoring network parameters, reducing service disruptions by 30%, and enhancing system reliability across multiple sites.
Software Engineer at Accenture Phils., Inc.
September 30, 2018 - July 31, 2025Implemented automated build and deployment pipelines that streamlined release management and accelerated software delivery. Developed debugging strategies that reduced software defects and improved system reliability. Managed version control systems such as Git to enable seamless collaboration between development and infrastructure teams, ensuring code integrity throughout project lifecycles.
Cloud Engineer (Internship/Training) at AWS Re/start
January 31, 2024 - July 31, 2025Implemented CI/CD pipelines using GitHub. Designed and deployed cloud infrastructure and services using Terraform. Ensured cloud security best practices including IAM policies, encryption, and compliance standards. Collaborated with software developers and IT teams to optimize cloud-based applications. Decommissioned unused resources and optimized infrastructure footprint. Automated log analysis and monitoring health checks using Python scripts.
Network Operations Center Expert at Globe Telecom Inc.
January 31, 2025 - July 31, 2025Monitored network performance and handled first & second-tier troubleshooting of signaling, voice, messaging, and data. Led training sessions for new hires to equip them with necessary skills as NOC Engineers. Provided support for international roaming partners and clients experiencing difficulties. Maintained compliance with industry regulations by implementing strict security protocols and up-to-date documentation on network configurations, policies, and procedures. Improved overall system efficiency with proactive troubleshooting and problem-solving techniques.
Core Network Engineer (Contract) at Globe Telecom Inc.
April 30, 2017 - July 31, 2025Developed comprehensive Engineering Work Plans (EWPs) for Core Network systems (IGF and NGN), covering interconnection design, routing architecture, and end-to-end network trials ensuring seamless integration and performance validation. Performed Inter-Station Acceptance Testing (ISAT) for newly issued wireline office codes from the NTC, ensuring regulatory compliance, proper routing configuration, and seamless integration into the national telecommunications network.
Wireless Engineer (Contract) at Huawei Technologies Phils., Inc.
November 30, 2019 - July 31, 2025Developed and deployed comprehensive MOP and CME scripts for new radio access networks, reducing implementation time by 40% and ensuring seamless integration across multiple sites. Led the development and execution of a comprehensive Proof of Concept (POC) for cutting-edge radio access technology, demonstrating technical feasibility and enabling deployment in 3 pilot markets with over 150% performance improvements. Optimized OSS operations by monitoring network parameters, reducing service disruptions by 30%, and enhancing overall system reliability across multiple sites.
Software Engineer at Accenture Phils., Inc.
September 30, 2018 - July 31, 2025Implemented automated build and deployment pipelines to streamline release management, reducing manual intervention and accelerating software delivery. Employed effective debugging strategies, reducing software defects and improving system reliability. Managed version control systems including Git to enable seamless collaboration between development and infrastructure teams, ensuring code integrity and streamlined workflows throughout project lifecycle.
Cloud Engineer (Internship/Training) at AWS Re/start
January 31, 2024 - July 31, 2025Implemented CI/CD pipelines using GitHub. Designed and deployed cloud infrastructure and services using Terraform. Ensured cloud security best practices such as IAM policies, encryption, and compliance standards. Collaborated with software developers and IT teams to optimize cloud-based applications. Decommissioned unused resources and optimized infrastructure footprint. Automated log analysis and custom monitoring/health checks using Python scripts.
Education
Bachelor of Science at Mapua Institute of Technology
January 1, 2010 - December 31, 2015Bachelor of Science at Mapua Institute of Technology
January 1, 2015 - December 31, 2019Qualifications
AWS Cloud Practitioner
January 11, 2030 - July 31, 2025Python
January 11, 2030 - July 31, 2025Linux
January 11, 2030 - July 31, 2025SQL
January 11, 2030 - July 31, 2025Tableau
January 11, 2030 - July 31, 2025Terraform
January 11, 2030 - July 31, 2025Cisco Certified Network Associate (CCNA)
January 11, 2030 - July 31, 2025CompTIA A+
January 11, 2030 - July 31, 2025AWS Cloud Practitioner
January 11, 2030 - July 31, 2025Python
January 11, 2030 - July 31, 2025Linux
January 11, 2030 - July 31, 2025SQL
January 11, 2030 - July 31, 2025Tableau
January 11, 2030 - July 31, 2025Terraform
January 11, 2030 - July 31, 2025Cisco Certified Network Associate (CCNA)
January 11, 2030 - July 31, 2025CompTIA A+
January 11, 2030 - July 31, 2025Industry Experience
Telecommunications, Computers & Electronics, Software & Internet, Energy & Utilities, Professional Services
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