Available to hire
Hi, I’m Mai Nguyen. I’m a Senior Project Manager with 14 years of software experience, excelling in project management, business analysis, and quality control across HR management, e-banking, logistics, and e-commerce. I pride myself on critical thinking, communication, teamwork, and self-organization. I hold PSPO I and PSM I certifications and am committed to continuous growth and adaptability in dynamic project environments.
I enjoy leading cross-functional teams, aligning product vision with delivery, and delivering high-quality software solutions. I thrive in Agile settings and continually seek opportunities to mentor others and improve processes.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Language
Vietnamese
Fluent
English
Advanced
Norwegian
Beginner
Work Experience
Senior Project Manager at Groove Technology
April 30, 2025 - July 31, 2025Led a 20-member distributed team across onshore/offshore locations, streamlined workflows and ensured on-time delivery through effective task coordination and meetings. Managed comprehensive project planning and scheduling, ensuring work was identified, assigned, and completed on time, and removed obstacles to optimize project efficiency. Managed customer requests and change processes, including analysis and implementation of changes. Facilitated communication and collaboration with Delivery Leads, Product Owners, and both onshore and offshore teams to clarify work packages, analyze delivery processes, and ensure full understanding of business requirements and consistent project status updates. Ensured adherence to development delivery processes across all development, project, and maintenance/enhancement activities.
Learning and Development Coordinator at Groove Technology
April 30, 2025 - July 31, 2025Coordinated with employees, trainers, and vendors to deliver training, providing logistical and technical support, and analyzed feedback to assess program effectiveness and create reports. Participated in developing and refining competency frameworks based on skills and organizational behaviors.
Project Manager at Groove Technology
December 31, 2022 - July 31, 2025Defined project scopes and schedules, launching the product to 5+ customers with 95% customer satisfaction. Conducted end-to-end business analysis, translating requirements into actionable development tasks. Managed bug reports and stakeholder expectations, ensuring milestone adherence.
Test Lead at Groove Technology
January 31, 2019 - July 31, 2025Developed test strategies, supported UAT, and led a 10-member QC team, improving testing efficiency through training and process enhancements.
Senior QC at Groove Technology
December 31, 2017 - July 31, 2025Designed test plans and data, supported UAT, and reduced defect missing through peer reviews.
Business Analyst at S3 Corp
April 30, 2017 - July 31, 2025Gathered and clarified requirements onsite in Malaysia, designing FRDs with diagrams and prototypes, obtaining client satisfaction.
Senior Quality Control at S3 Corp
May 31, 2016 - July 31, 2025Led QC teams, defined test strategies, and ensured quality delivery across multiple projects.
Senior QC Team Lead at DTSC
March 31, 2014 - July 31, 2025Led QC teams, defined test strategies, and ensured quality delivery across multiple projects.
Senior Project Manager at Groove Technology
April 30, 2025 - September 11, 2025Led a 20-member distributed team across onshore/offshore locations, streamlined workflows and ensured on-time delivery through effective task coordination and meetings. Managed comprehensive project planning and scheduling, ensuring work was identified, assigned, and completed on time, and removed obstacles to optimize project efficiency. Facilitated communication with Delivery Leads, Product Owners, and both onshore and offshore teams to clarify work packages and business requirements, and provided consistent project status updates. Ensured adherence to development delivery processes across all development, project, and maintenance/enhancement activities.
Learning and Development Coordinator at Groove Technology
April 30, 2025 - September 11, 2025Coordinated with employees, trainers, and vendors to deliver training, providing logistical and technical support, and analyzed feedback to assess program effectiveness and create reports. Participated in developing and refining competency frameworks based on skills and organizational behaviors.
Project Manager at Groove Technology
December 31, 2022 - September 11, 2025Defined project scopes and schedules, launching the product to 5+ customers with 95% customer satisfaction. Conducted end-to-end business analysis, translating requirements into actionable development tasks. Managed bug reports and stakeholder expectations, ensuring milestone adherence.
Test Lead at Groove Technology
January 31, 2019 - September 11, 2025Developed test strategies, supported UAT, and led a 10-member QC team, improving testing efficiency through training and process enhancements.
Senior QC at Groove Technology
December 31, 2017 - September 11, 2025Designed test plans and data, supported UAT, and reduced defect misses through peer reviews.
Business Analyst, QC Team Lead, Senior QC, QC at Previous company
April 30, 2017 - September 11, 2025Gathered and clarified requirements onsite in Malaysia, designing FRDs with diagrams and prototypes, obtaining client satisfaction. Led QC teams, defined test strategies, and ensured quality delivery across multiple projects.
Senior Project Manager at Groove Technology
April 30, 2025 - September 11, 2025Led a 20-member distributed team across onshore/offshore locations, streamlined workflows, and ensured on-time delivery through effective task coordination and meetings. Managed comprehensive project planning and scheduling, identified work, assigned tasks, and removed obstacles to optimize efficiency. Facilitated communication with Delivery Leads, Product Owners, and both onshore and offshore teams to clarify work packages, analyze delivery processes, and ensure full understanding of business requirements and status updates. Ensured adherence to development delivery processes across development, project, and maintenance/enhancement activities. Managed customer requests and change processes, including analysis and implementation of changes.
Learning and Development Coordinator at Groove Technology
April 30, 2025 - September 11, 2025Coordinated with employees, trainers, and vendors to deliver training, providing logistical and technical support, and analyzed feedback to assess program effectiveness and create reports. Participated in developing and refining competency frameworks based on skills and organizational behaviors.
Project Manager at Groove Technology
December 31, 2022 - September 11, 2025Defined project scopes and schedules, launching the product to 5+ customers with 95% customer satisfaction. Conducted end-to-end business analysis, translating requirements into actionable development tasks. Managed bug reports and stakeholder expectations, ensuring milestone adherence.
Test Lead at Groove Technology
January 31, 2019 - September 11, 2025Developed test strategies, supported UAT, and led a 10-member QC team, improving testing efficiency through training and process enhancements.
Senior QC at Groove Technology
December 31, 2017 - September 11, 2025Designed test plans and data, supported UAT, and reduced defect misses through peer reviews.
Business Analyst, QC Team Lead, Senior QC, QC at Previous company
April 30, 2017 - September 11, 2025Gathered and clarified requirements onsite in Malaysia, designing FRDs with diagrams and prototypes, obtaining client satisfaction. Led QC teams, defined test strategies, and ensured quality delivery across multiple projects.
Education
Bachelor's degree at University of Science, Ho Chi Minh City, Vietnam
January 1, 2007 - December 31, 2011Bachelor's degree in information technology at University of Science, Ho Chi Minh City, Vietnam
January 1, 2007 - January 1, 2011Bachelor's degree in Information Technology at University of Science, Ho Chi Minh City, Vietnam
January 1, 2007 - January 1, 2011Qualifications
PSPO I
January 11, 2030 - July 31, 2025PSM I
January 11, 2030 - July 31, 2025Completion of SAFe Product Owner/Product Manager
January 11, 2030 - July 31, 2025Project Management Fundamental
January 11, 2030 - July 31, 2025CMMI Fundamental
January 11, 2030 - July 31, 2025PSPO I
January 11, 2030 - September 11, 2025PSM I
January 11, 2030 - September 11, 2025SAFe Product Owner/Product Manager
January 11, 2030 - September 11, 2025Project Management Fundamental
January 11, 2030 - September 11, 2025CMMI Fundamental
January 11, 2030 - September 11, 2025PSPO I
January 11, 2030 - September 11, 2025PSM I
January 11, 2030 - September 11, 2025Completion of SAFe Product Owner/Product Manager
January 11, 2030 - September 11, 2025Project Management Fundamental
January 11, 2030 - September 11, 2025CMMI Fundamental
January 11, 2030 - September 11, 2025Industry Experience
Software & Internet, Financial Services, Transportation & Logistics, Retail, Professional Services, Education, Media & Entertainment
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
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