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I am an experienced Senior Scrum Master and Agile Consultant with over 10 years of leading Agile teams across healthcare, financial services, and retail sectors. I excel at driving Agile transformations, implementing SAFe at scale, and aligning technical delivery with business goals to create high-performing teams and continuous improvement cultures. Currently, I lead Agile Scrum teams focused on modernizing healthcare practice management systems while ensuring HIPAA/HL7 compliance. I am passionate about optimizing workflows, mentoring teams, and leveraging tools like Azure DevOps and Jira to deliver scalable, high-quality software solutions that meet business and compliance requirements.…I am an experienced Senior Scrum Master and Agile Consultant with over 10 years of leading Agile teams across healthcare, financial services, and retail sectors. I excel at driving Agile transformations, implementing SAFe at scale, and aligning technical delivery with business goals to create high-performing teams and continuous improvement cultures. Currently, I lead Agile Scrum teams focused on modernizing healthcare practice management systems while ensuring HIPAA/HL7 compliance. I am passionate about optimizing workflows, mentoring teams, and leveraging tools like Azure DevOps and Jira to deliver scalable, high-quality software solutions that meet business and compliance requirements.

Bertrand Gnoumou

Project Manager, Film Producer, Creative Producer, +2

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I am an experienced Senior Scrum Master and Agile Consultant with over 10 years of leading Agile teams across healthcare, financial services, and retail sectors. I excel at driving Agile transformations, implementing SAFe at scale, and aligning technical delivery with business goals to create high-performing teams and continuous improvement cultures. Currently, I lead Agile Scrum teams focused on modernizing healthcare practice management systems while ensuring HIPAA/HL7 compliance. I am passionate about optimizing workflows, mentoring teams, and leveraging tools like Azure DevOps and Jira to deliver scalable, high-quality software solutions that meet business and compliance requirements.…I am an experienced Senior Scrum Master and Agile Consultant with over 10 years of leading Agile teams across healthcare, financial services, and retail sectors. I excel at driving Agile transformations, implementing SAFe at scale, and aligning technical delivery with business goals to create high-performing teams and continuous improvement cultures. Currently, I lead Agile Scrum teams focused on modernizing healthcare practice management systems while ensuring HIPAA/HL7 compliance. I am passionate about optimizing workflows, mentoring teams, and leveraging tools like Azure DevOps and Jira to deliver scalable, high-quality software solutions that meet business and compliance requirements.

Available to hire

I am an experienced Senior Scrum Master and Agile Consultant with over 10 years of leading Agile teams across healthcare, financial services, and retail sectors. I excel at driving Agile transformations, implementing SAFe at scale, and aligning technical delivery with business goals to create high-performing teams and continuous improvement cultures.

Currently, I lead Agile Scrum teams focused on modernizing healthcare practice management systems while ensuring HIPAA/HL7 compliance. I am passionate about optimizing workflows, mentoring teams, and leveraging tools like Azure DevOps and Jira to deliver scalable, high-quality software solutions that meet business and compliance requirements.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Beginner

Work Experience

Project Manager/ Agile Consultant at Henry Schein

October 1, 2024 - Present

Led 2 Agile Scrum teams in modernizing dental/medical practice management software, optimizing appointment scheduling, patient records, and billing with HIPAA/HL7 compliance. Directed development of microservices improving EHR interoperability and latency. Built Azure DevOps dashboards that boosted team velocity and release predictability. Trained Product Owners to reduce sprint carryover, managed cross-team dependencies, expanded test automation, resolved recurring appointment sync issues using ServiceNow, and promoted Scrum adoption via Jira and Mural, enhancing team efficiency.

Senior Scrum Master / Agile Consultant at Blue Cross Blue Shield (Florida Blue)

September 30, 2024 - August 1, 2025

Led Agile teams delivering FHIR-compliant APIs to automate prior authorization for Medicare Advantage, developed functional API modules, and created Azure DevOps dashboards for delivery visualization. Streamlined workflows to reduce response times, enabled test automation, integrated ServiceNow for incident tracking, and collaborated with Product Owners to prioritize backlogs aligning with CMS mandates. Managed backend modules for IVR/VIVR secure EHR access, facilitated dependency resolution, oversaw Agile Release Document tracking, supported audit readiness, and mentored junior Scrum Masters.

Senior Scrum Master / Agile Consultant at Bank of America

March 31, 2022 - August 1, 2025

Led Agile teams enhancing audit risk platforms by delivering compliance-driven modules and dashboards. Facilitated refinement sessions, accelerated dynamic checklist delivery, and redesigned audit planning UI to reduce user errors. Oversaw Kanban teams migrating voice analytics platforms, streamlined processes with Kanban metrics, identified blockers via Jira dashboards, and coached teams to align Definition of Ready and Done with product standards.

Scrum Master at Neiman Marcus Group

December 31, 2020 - August 1, 2025

Led Agile teams developing backend modules for clienteling and wish list generation, collaborating with product owners and merchandisers to tailor solutions for luxury brands, increasing upsell revenue. Facilitated sprint activities and dashboards, enabling story slicing workshops that boosted throughput on key API epics within the sales enablement platform.

Sales Manager / Division Sales Consultant at Neiman Marcus

January 31, 2015 - August 1, 2025

Managed a team of 15 sales consultants in Women’s Designer Shoes, achieving significant department sales growth. Developed and delivered training programs improving customer retention and utilized CRM and POS tools to align inventory with demand. Recognized for surpassing top sales volumes and driving revenue through monthly sales competitions.