Available to hire
Hi, I’m Sharequa Shams, a results-driven IT professional with 4 years of experience specializing in IT Service Management using ServiceNow and Front-End Web Development. I enjoy designing and developing enterprise-level ITSM solutions and user-centric web interfaces to solve business challenges effectively. Recently, I completed a hands-on Front-End Development Internship where I deepened my skills in HTML, CSS, JavaScript, and React.js.
Currently, I am expanding my analytical capabilities by pursuing an online Data Analytics course to gain proficiency in tools like Excel, SQL, Power BI, and Python. I’m passionate about collaborating across teams, problem-solving, and delivering efficient technical solutions that align with business goals while continuously evolving my skill set.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Hindi
Advanced
Urdu
Advanced
Work Experience
Web Development Intern at Business Web Solutions
January 31, 2025 - August 1, 2025Developed responsive and user-friendly web pages using HTML5, CSS3, JavaScript, and Bootstrap adhering to modern UI/UX standards. Collaborated with the design team to implement interactive components and optimize user flows for desktop and mobile platforms. Gained hands-on experience with version control systems (Git/GitHub) to manage code repositories and work collaboratively with other developers. Worked with APIs to fetch and display dynamic data on web pages, improving interactivity and user engagement. Utilized basic React.js concepts such as components, props, and hooks for building modular front-end components. Applied browser developer tools for debugging and performance tuning to enhance page load times and cross-browser compatibility. Delivered a final project that included a functional, fully responsive website as a part of the internship evaluation.
Software Developer Analyst at Accenture
May 31, 2022 - August 1, 2025Analysed business requirements, identified process gaps, and proposed data-driven solutions to improve operational efficiency and customer satisfaction. Supported IT service management processes, including incident tracking, change management, and service request handling using platforms like ServiceNow. Coordinated IT activities, ensured documentation of workflows, and maintained alignment between business objectives and technology solutions. Collaborated with cross-functional teams including developers, stakeholders, and end-users to gather functional and technical requirements. Wrote unit and integration tests to ensure code quality and prevent regressions. Automated flows using Flow Designer, Business Rules and Script Includes. Worked on Glide Ajax and Glide Record for scripting and UI actions. Applied knowledge of project lifecycle (Agile/Waterfall) to assist in project planning, tracking, and stakeholder communication. Designed Technical specs pre-development and updated post-dev
Senior Infra Developer at Cognizant Technology Solutions
March 31, 2022 - August 1, 2025Implemented all IT Service Management (ITSM) modules including Incident, Problem, Change, Knowledge, and Configuration Management with Email notifications, providing end-to-end process flow. Created Record producers, Order Guides and Catalog Client Scripts and Workflows. Worked with REST GET and POST using basic HTTP authentication. Developed and delivered customized portal webpages in ServiceNow using Bootstrap, jQuery, and JavaScript frameworks. Prepared comprehensive reports and dashboards using Excel and SQL to support strategic decision-making and performance monitoring. Followed industry best practices and investigated new functionalities within the ITSM tool to improve, automate and optimize processes. Debugged and fixed UI/UX issues, improving page load speed and interaction quality. Experienced with ServiceNow platform development including workflows, automation activities, and dashboards. Participated in full software development lifecycle: Analysis, Design, Coding, Testing,
Programmer Analyst Trainee at Cognizant Technology Solutions
November 30, 2019 - August 1, 2025Created ServiceNow Reports and Dashboards. Customized forms and lists of Incident and Problem management tables. Worked on enhancements to the Service Catalog and Service portal. Populated data for new Catalog items, maintained Configuration Items (CI), and workflows in the CMDB module. Performed manual testing with test case creation using Microfocus ALM/Quality Center. Coordinated acceptance testing processes, documented, and addressed all issues during testing. Created and maintained detailed documentation including requirement specifications, process flow diagrams, and meeting notes. Developed Service Catalogs including new catalog items, designing workflows, and executing plans. Participated in design review, requirement analysis, and release review meetings.
Web Development Intern at Business Web Solutions
January 31, 2025 - August 1, 2025Developed responsive and user-friendly web pages using HTML5, CSS3, JavaScript, and Bootstrap adhering to modern UI/UX standards. Collaborated with the design team to implement interactive components and optimize user flows for desktop and mobile platforms. Gained hands-on experience with version control systems (Git/GitHub) to manage code repositories and work collaboratively with other developers. Worked with APIs to fetch and display dynamic data on web pages, improving interactivity and user engagement. Utilized basic React.js concepts such as components, props, and hooks for building modular front-end components. Applied browser developer tools for debugging and performance tuning to enhance page load times and cross-browser compatibility. Delivered a final project that included a functional, fully responsive website as a part of the internship evaluation.
Software Developer Analyst at Accenture
May 31, 2022 - August 1, 2025Analysed business requirements, identified process gaps, and proposed data-driven solutions to improve operational efficiency and customer satisfaction. Supported IT service management processes, including incident tracking, change management, and service request handling using platforms like ServiceNow. Coordinated IT activities, ensured documentation of workflows, and maintained alignment between business objectives and technology solutions. Collaborated with cross-functional teams including developers, stakeholders, and end-users to gather functional and technical requirements. Wrote unit and integration tests to ensure code quality and prevent regressions. Automated flows using Flow Designer, Business Rules and Script Includes. Worked on Glide Ajax and Glide Record for scripting and UI actions. Applied knowledge of project lifecycle (Agile/Waterfall) to assist in project planning, tracking, and stakeholder communication. Designed technical specs pre-development and updated post-dev
Senior Infra Developer at Cognizant Technology Solutions
March 31, 2022 - August 1, 2025Implemented all IT Service Management (ITSM) modules including Incident, Problem, Change, Knowledge, and Configuration Management with Email notifications encompassing end-to-end process flow. Created Record producers, Order Guides, Catalog Client Scripts, and Workflows. Worked with REST GET and POST using basic HTTP authentication. Developed and delivered customized portal webpages in ServiceNow using Bootstrap, jQuery, and JavaScript frameworks. Prepared comprehensive reports and dashboards using Excel and SQL to support strategic decision-making and performance monitoring. Followed industry best practices and explored new ITSM tool functionalities to improve, automate and optimize processes. Debugged and fixed UI/UX issues improving page load speed and interaction quality. Experienced in full software development lifecycle: Analysis, Design, Coding, Testing, and promotion to Production. Managed Software Test Lifecycle with the Automated Test Framework (ATF), creating test cases for
Programmer Analyst Trainee at Cognizant Technology Solutions
November 30, 2019 - August 1, 2025Created ServiceNow Reports and Dashboards. Customized Incident and Problem management forms and lists. Enhanced the Service Catalog and Service portal. Populated data for new Catalog items, maintained Configuration Items (CI), and workflows in the CMDB module. Performed manual testing with test case creation using Microfocus ALM/Quality Center. Coordinated acceptance testing processes, documented, and addressed issues during testing. Created and maintained detailed documentation such as requirement specifications, process flow diagrams, and meeting notes. Developed Service Catalogs including new catalog items, workflow design, and execution plans. Participated in design review, requirement analysis, and release meetings.
Education
Bachelor of Technology at JAMIA HAMDARD
January 1, 2017 - December 31, 2017Bachelor of Technology at Jamia Hamdard
January 1, 2017 - December 31, 2017Qualifications
Full Stack Web Development Intern
November 1, 2024 - January 31, 2025Master Data Analytics in Excel and SQL
January 11, 2030 - August 1, 2025Certified System Administrator
January 11, 2030 - August 1, 2025Certified Implementation Specialist – IT Service Management
January 11, 2030 - August 1, 2025Micro-certification – Automated Test Framework
January 11, 2030 - August 1, 2025Full Stack Web Development Intern
January 1, 2024 - December 31, 2024Master Data Analytics in Excel and SQL
January 1, 2024 - December 31, 2024Certified System Administrator
January 11, 2030 - August 1, 2025Certified Implementation Specialist – IT Service Management
January 11, 2030 - August 1, 2025Micro-certification – Automated Test Framework
January 11, 2030 - August 1, 2025Industry Experience
Software & Internet, Professional Services, Computers & Electronics
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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