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I’m Rajakarthik Mariappa, a Senior Quality Analyst with over 18 years of experience delivering complex IT projects across Telecom, Life Sciences and Insurance domains. I specialize in PMO leadership, quality assurance, and driving governance and operational excellence to enable optimized delivery and business value. I’ve led cross‑functional teams across the US, India, and China, built strong stakeholder relationships, and consistently focused on continuous improvement, risk management, and scalable quality practices.…I’m Rajakarthik Mariappa, a Senior Quality Analyst with over 18 years of experience delivering complex IT projects across Telecom, Life Sciences and Insurance domains. I specialize in PMO leadership, quality assurance, and driving governance and operational excellence to enable optimized delivery and business value. I’ve led cross‑functional teams across the US, India, and China, built strong stakeholder relationships, and consistently focused on continuous improvement, risk management, and scalable quality practices.

Rajakarthik Mariappa

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I’m Rajakarthik Mariappa, a Senior Quality Analyst with over 18 years of experience delivering complex IT projects across Telecom, Life Sciences and Insurance domains. I specialize in PMO leadership, quality assurance, and driving governance and operational excellence to enable optimized delivery and business value. I’ve led cross‑functional teams across the US, India, and China, built strong stakeholder relationships, and consistently focused on continuous improvement, risk management, and scalable quality practices.…I’m Rajakarthik Mariappa, a Senior Quality Analyst with over 18 years of experience delivering complex IT projects across Telecom, Life Sciences and Insurance domains. I specialize in PMO leadership, quality assurance, and driving governance and operational excellence to enable optimized delivery and business value. I’ve led cross‑functional teams across the US, India, and China, built strong stakeholder relationships, and consistently focused on continuous improvement, risk management, and scalable quality practices.

Available to hire

I’m Rajakarthik Mariappa, a Senior Quality Analyst with over 18 years of experience delivering complex IT projects across Telecom, Life Sciences and Insurance domains. I specialize in PMO leadership, quality assurance, and driving governance and operational excellence to enable optimized delivery and business value.

I’ve led cross‑functional teams across the US, India, and China, built strong stakeholder relationships, and consistently focused on continuous improvement, risk management, and scalable quality practices.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

E2E Test Manager at Cognizant Technology Solutions

April 1, 2024 - March 31, 2025

Led end-to-end testing for the Contact Center Modernization project, migrating from Cisco Finesse to Amazon Connect, aligning QA activities with milestone delivery. Collaborated with cross-functional teams to design and implement IVR across Voice, Email and Chat channels; performed E2E & UAT testing for IVR agent functionalities (ANI, DTMF) and chat/email validation via Amazon Connect and Salesforce integration. Developed and executed test plans for IVR systems, addressing defects through triage with AWS, Salesforce, mobile testing & platform teams. Automated regression tests using Cyara Velocity to ensure consistency across releases. Supported ITSM processes (Incident, Problem, Change, Configuration, Request Fulfillment, Knowledge) and acted as escalation point for major incidents, conducting RCA and post-incident reviews. Prepared RAID logs and UAT execution plans, ensured test coverage for BAU tickets, enhancements, code refactoring and critical fixes, and provided status/sign-off f

E2E Test Lead at Cognizant Technology Solutions

March 1, 2022 - March 31, 2024

Responsible for End-to-End testing delivery for Property & Casualty applications, aligning E2E testing with project delivery, and acting as liaison between IT and business. Managed task allocations, test planning/strategy, and status reporting. Involved in E2E testing for pre-production deployment validation of core functionalities and multiple interfacing changes. Developed and executed E2E test scenarios for Agent-facing applications (PAS, DASH, C360, Sales Central, iPortal) and Claims Administration (Guidewire ClaimCenter), plus customer-facing apps (MyQuote, MyPolicy, Archival FastLane). Performed API testing for ADC Partnership applications and policy/claim synchronization; evaluated performance and debugged API failures. Represented QA/E2E in Agile ceremonies and maintained automation regression suite (Selenium, TestNG, Maven, RestAssured, Java).

Business Analyst & Scrum Master at Cognizant Technology Solutions

February 1, 2020 - May 31, 2021

Gathered requirements for product enhancements, translated them into functional specifications, and created user stories from gap analysis with progress tracked in Jira. Led Agile ceremonies as Scrum Master (daily stand-ups, sprint planning, backlog grooming, sprint reviews, retrospectives). Delivered product feature presentations to secure stakeholder buy-in from SOE, CXP, and Pega teams. Collaborated with SMEs, PMO, development, and business stakeholders to define sprint scope and oversee SIT/UAT scopes; contributed to NSA implementation documentation across PODs.

Validation Lead & Test Delivery Manager at AstraZeneca

May 1, 2018 - January 31, 2020

Led testing delivery across R&D, Manufacturing, and S&M IT with a 55-person team and a project value of $5.7M (67% CP). Performed RCA for CAPA actions, gap analysis for improvements, and prepared Quality Management & test optimization plans. Delivered cross-application trainings to enhance productivity and resource utilization. Engaged multi-vendor partners and established a governance model to ensure smooth knowledge transfer and successful delivery.

Test Manager at Pearson

October 1, 2015 - January 31, 2017

Managed a global 26-member team across India, USA and China, overseeing delivery for NSE, SSDS, CMT, DCAT, Media Share, NJ2NJ3 Migration, and AMS. Responsible for test planning, estimation, staffing, offshore-onshore coordination, and on-time delivery of test deliverables for multiple releases.

Test Manager at MetLife

May 1, 2015 - September 30, 2015

Managed a 22-member team, including staffing, operations setup, and delivery optimization. Led offshore-onshore coordination, test estimation, planning, and status reporting for parallel releases (EMC, SCC & Scope DB Phase2), ensuring on-time delivery of all test artifacts.

Validation Lead & Test Delivery Manager at Alcon Laboratories

September 1, 2014 - March 31, 2015

Led an 8-member testing team, driving project management, test delivery and operational excellence across lifecycle. Ensured SOP compliance for a complex GxP program and secured sign-offs through rigorous validation deliverables and process improvements.

Validation Lead & Test Delivery Manager at GlaxoSmithKline

November 1, 2012 - September 30, 2014

Owned the OASIS Argus Migration program with an 18-member team across multiple regions, ensuring PMO governance, test delivery, and delivery excellence for GxP programs. Authored validation artifacts (URS/FRS, GxP risk assessments, Validation Plan, VSRs) and IQ/OQ/PQ protocols; conducted post-execution reviews and ensured regulatory compliance (GAMP5, 21 CFR Part11) with RAID governance and budget oversight.

Test Manager at AT&T

April 1, 2010 - October 31, 2012

Led end-to-end test delivery for UVerse & IPTV with a 20-member QA team. Developed test plans, strategies, traceability matrices, and executed SIT/E2E/UAT testing. Prepared transition deliverables, contributed to quality audits, and supported deployment readiness through structured status reporting.

Technical Lead at HCL Technologies Ltd

January 1, 2008 - February 28, 2010

Led an 8-member team in End-to-End testing for British Telecom and Openwave projects. Investigated automation opportunities, contributed to framework enhancements (Harness and PAC Mon), and advanced automation initiatives to improve performance and reliability.

Test Lead, E-fixes/Service Pack Manager at Atos -Syntel

August 1, 2005 - January 31, 2008

Led a 13-member team for Oracle MetaSolv MSS, overseeing SIT/UAT delivery, service pack release planning, and Emergency fix deliveries. Designed and executed test cases for core MetaSolv modules and facilitated status reviews to ensure timely resolution of roadblocks.

Test Engineer at Sundaram Infotech Solutions

September 1, 2004 - August 31, 2005

Prepared form, field, and report-level test cases; documented bugs and tests. Executed unit, integration, system, regression, E2E and performance testing for Loan Application Management System (LAMS) and Fleet Card projects, validating core functionality.