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I'm Swati Nigam, a UX Designer and Researcher focused on frictionless, scalable, and inclusive digital experiences across SaaS, enterprise, and government ecosystems. I translate deep user insights from research into innovative design solutions, build and scale design systems, prototype, and apply accessibility best practices to empower users at every step of their journey. I thrive on shaping seamless journeys and collaborating with stakeholders to meet both customer needs and business goals.…I'm Swati Nigam, a UX Designer and Researcher focused on frictionless, scalable, and inclusive digital experiences across SaaS, enterprise, and government ecosystems. I translate deep user insights from research into innovative design solutions, build and scale design systems, prototype, and apply accessibility best practices to empower users at every step of their journey. I thrive on shaping seamless journeys and collaborating with stakeholders to meet both customer needs and business goals.

Swati Nigam

UX Designer, UI Designer, Product Designer, +3

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I'm Swati Nigam, a UX Designer and Researcher focused on frictionless, scalable, and inclusive digital experiences across SaaS, enterprise, and government ecosystems. I translate deep user insights from research into innovative design solutions, build and scale design systems, prototype, and apply accessibility best practices to empower users at every step of their journey. I thrive on shaping seamless journeys and collaborating with stakeholders to meet both customer needs and business goals.…I'm Swati Nigam, a UX Designer and Researcher focused on frictionless, scalable, and inclusive digital experiences across SaaS, enterprise, and government ecosystems. I translate deep user insights from research into innovative design solutions, build and scale design systems, prototype, and apply accessibility best practices to empower users at every step of their journey. I thrive on shaping seamless journeys and collaborating with stakeholders to meet both customer needs and business goals.

Available to hire

I’m Swati Nigam, a UX Designer and Researcher focused on frictionless, scalable, and inclusive digital experiences across SaaS, enterprise, and government ecosystems.

I translate deep user insights from research into innovative design solutions, build and scale design systems, prototype, and apply accessibility best practices to empower users at every step of their journey. I thrive on shaping seamless journeys and collaborating with stakeholders to meet both customer needs and business goals.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Design Consultant at Settle Up Payment Solutions

June 1, 2025 - Present

Collaborated with business stakeholders to define product goals and translate them into intuitive, responsive designs using Figma. Developed and maintained a component-based design system to ensure consistency across the platform. Applied WCAG 2.1 standards to ensure accessibility compliance in visual design and interactions.

Research Officer (Co-op) at Transport Canada

March 31, 2025 - August 1, 2025

Worked closely with stakeholders, analysts, and developers to reimagine internal workflows for aviation exemptions. Created process flows, wireframes, and research-informed recommendations adopted by policy and technical teams. Supported engineers during handoff with UX review checkpoints and design documentation.

UX Research & Design Student at Human-Centred Design Lab, Algonquin College

December 31, 2024 - August 1, 2025

Led end-to-end design research exploring barriers to green space access for newcomers. Synthesized findings into personas, journey maps, and service blueprints for partner organizations. Developed inclusive design recommendations that were adopted by a community nonprofit.

UX/UI Designer at Crackle Design

February 28, 2023 - August 1, 2025

Designed responsive dashboards for SaaS and enterprise clients. Translated technical and business requirements into wireframes and high-fidelity UIs using Figma. Collaborated with business stakeholders to define product goals and translate them into intuitive, responsive designs using Figma, Adobe and other project management tools. Developed and maintained a component-based design system to ensure consistency across the platform. Conducted design reviews and usability checks across mobile and desktop platforms.

Senior Auditor at Ernst & Young LLP

January 31, 2021 - August 1, 2025

Conducted audits across financial accounts to ensure compliance with the regulatory standards frameworks. Created process workflows to understand processes and identify inefficiencies. Strengthened stakeholder relationships through clear communication and collaboration. Mentored and trained junior staff with methodologies, techniques and frameworks.

UX Designer at Settle Up Payment Solutions

June 1, 2025 - Present

Partnership with stakeholders to plan and design website layouts and interfaces.

Research Officer (Co-op) at Transport Canada

March 1, 2025 - October 10, 2025

Led research and co-design workshops with stakeholders to dive deep into user pain points and develop future state aviation workflows through interviews and focus groups.

UX Research & Design Student at Human-Centered Design Lab, Algonquin College

December 1, 2024 - October 10, 2025

Designed and executed end-to-end research project on new consumer access to trails, applying data-informed insights to develop journey maps and user personas.

UX/UI Designer at Crackle Design – Remote (India)

February 1, 2023 - October 10, 2025

Delivered customer-focused dashboards for SaaS and enterprise clients, translated business and technical requirements into high-fidelity UIs; built scalable design system to streamline collaboration and improve delivery speed; conducted usability testing across platforms to reveal insights that improved task efficiency and customer satisfaction.

Senior Auditor at Ernst & Young LLP

January 1, 2021 - October 10, 2025

Managed diverse client portfolios, identifying process inefficiencies and providing data-backed solutions that improved compliance and operations.

Design Consultant at Settle Up Payment Solutions

June 1, 2025 - Present

Partnered with stakeholders to plan and design website layout and interfaces. Designed visual elements and mockups using Figma, Adobe Illustrator, and Adobe XD. Updated and maintained website designs based on user feedback and evolving business needs. Ensured WCAG 2.1 accessibility compliance, delivering inclusive interactions that broaden customer reach.

Research Assistant (Co-op) at Transport Canada

March 31, 2025 - October 10, 2025

Led research and co-design workshops with stakeholders to dive into user pain points and develop future state aviation workflows through interviews and focus groups. Created service blueprints, process flows, and research-driven recommendations adopted by policy and technical leads, improving efficiency and user trust.

UX Research & Design Student at Human-Centered Design Lab, Algonquin College

December 1, 2024 - October 10, 2025

Designed and executed an end-to-end research project on new consumer access to trails, applying data-informed insights to develop journey maps and user personas. Advocated for inclusive design by delivering recommendations adopted by a non-profit partner, directly impacting community accessibility and inclusivity.

UX/UI Designer at Crackle Design

February 1, 2023 - October 10, 2025

Delivered customer-focused dashboards for SaaS and enterprise clients, translating business and technical requirements into high-fidelity UIs. Developed a scalable design system that streamlined collaboration and improved delivery speed between design and engineering. Conducted usability testing across platforms, uncovering insights that improved task efficiency and customer satisfaction.

Senior Auditor at Ernst & Young LLP

January 1, 2021 - October 10, 2025

Managed diverse client portfolios, identified process inefficiencies, and provided data-backed solutions to improve compliance and operations. Created and documented workflows that simplified processes and delivered measurable improvements. Mentored and trained junior staff and fostered collaboration across cross-functional audit teams.