Available to hire
I am a Project Manager with over 8 years of experience delivering digital, marketing, and tech-driven projects across geographically dispersed teams. I’ve developed a strong ability to bridge the gap between creative, sales, and technical teams, managing end-to-end project delivery in fast-paced, high-growth environments. I am passionate about coordinating content launches, AI and automation deployments, and cross-channel campaigns.
I pride myself on my exceptional communication skills, attention to detail, and proactive approach to problem-solving. I’m experienced in maintaining transparency with real-time reporting and effective stakeholder communication, all while fostering remote collaboration. I enjoy aligning team goals to deliver successful, data-informed campaigns that make an impact.
Experience Level
Work Experience
Customer Solutions Specialist – My Aged Care (MyGov) at Probe CX, Australia
May 1, 2025 - PresentDeliver high-quality, empathetic client support for senior Australians and their carers via the My Aged Care portal. Assist clients in navigating aged care services, eligibility processes, and government systems, ensuring clear communication and accessibility. Use CRM systems and knowledge bases to efficiently resolve enquiries and update customer records. Collaborate with internal teams to escalate complex enquiries and ensure timely resolutions. Apply project management insights to streamline workflows and recommend improvements in service delivery. Enhanced customer satisfaction by improving response times and optimizing interactions.
Project Manager/Administrator at EClinicalWorks Pvt Ltd, (I.T healthcare U.S.A)
October 31, 2024 - August 2, 2025Provided administrative and project support to ensure smooth workflow and documentation management. Coordinated meetings, scheduled appointments, and maintained digital records for project tracking. Assisted in preparing project proposals, presentations, and progress reports. Managed client inquiries and onboarding processes to enhance customer experience. Supported marketing efforts through content creation and scheduling on social media platforms. Delivered exceptional client service by responding to inquiries and resolving issues efficiently. Maintained CRM databases and digital file systems for easy access.
Sr Consultant at Sutherland Global services Ltd (U.S.A)
May 31, 2016 - August 2, 2025Verified criminal, KYC, and compliance background checks for clients. Handled client account management and acted as client representative to understand and implement customer views. Collaborated with company leaders to enhance products, worked with accounting teams to reduce costs, and consulted with customers to suggest suitable products. Maintained security and safety standards to protect business liability.
Sr Associate at Willis Ltd, (U.K)
May 31, 2015 - August 2, 2025Verified criminal, KYC, and compliance background checks for clients. Managed client accounts from premiums to claims, maintaining and exceeding key SLAs and KROs. Ensured high integrity in all areas and shared best practices and process knowledge with team members.
Sr CSE at Serco Global Services, Mumbai, India
March 31, 2014 - August 2, 2025Maintained and exceeded key SLAs and KROs. Managed claim denials initiated by clients. Maintained high integrity in all areas and shared best practices with colleagues. Mentored new joiners and developed performance action plans.
Customer Solutions Specialist – My Aged Care (MyGov) at Probe CX, Australia
May 1, 2025 - PresentDeliver high-quality, empathetic client support for senior Australians and their carers via the My Aged Care portal. Assist clients in navigating aged care services, eligibility processes, and government systems, ensuring clear communication and accessibility. Use CRM systems and knowledge bases to efficiently resolve enquiries and update customer records. Demonstrate strong problem-solving skills while maintaining compliance with government protocols and privacy regulations. Collaborate with internal teams to escalate complex enquiries and ensure timely resolutions. Apply project management insights to streamline workflows and recommend improvements in service delivery. Successfully leveraged project management experience to enhance response times and optimize customer interactions, resulting in a notable increase in customer satisfaction ratings within the first month of onboarding.
Project Manager/Administrator at EClinicalWorks Pvt Ltd, (I.T healthcare U.S.A)
October 31, 2024 - August 2, 2025Led digital campaigns and AI implementation projects across sales, marketing, and product teams spanning AU, USA, EU time zones. Developed detailed roadmaps and managed execution in clinical projects, maintaining visibility through dashboards and weekly async updates. Coordinated with recruitment, and tech teams to launch cross-platform campaigns across social platforms. Partnered with AI/Data Science teams to roll out tools improving call compliance tracking and customer segmentation. Delivered on-time, data-informed campaigns by syncing goals across creative, sales, and technical stakeholders. Maintained radical transparency with real-time reporting and clear ownership of tasks and deliverables, facilitating team meetings. Managed marketing and sales enablement projects from concept to execution. Created workflows for content scheduling, approval, and delivery. Built alignment between sales, creative, and operations teams, reducing project delivery delays by 30%. Facilitated sprint p
Sr Consultant at Sutherland Global services Ltd (U.S.A)
May 31, 2016 - August 2, 2025Verified criminal, KYC, Compliance background checks for clients dealing with the organization. Handled client accounts and acted as client representative by understanding customer views and implementing changes. Worked closely with company leaders to enhance product success. Supported accounting team to reduce product and customer costs. Consulted with customers to understand desires and suggested best product matches. Ensured business protection from unnecessary liability by following security and safety standards carefully.
Sr Associate at Willis Ltd, (U.K)
May 31, 2015 - August 2, 2025Verified criminal, KYC, Compliance background checks for clients. Handled client accounts from premiums to claims, pursuing via calls and emails. Maintained and exceeded key SLAs and KROs. Ensured high integrity in all areas and shared best practices and process knowledge with team members. Met targets consistently with strong attention to detail. Filed records to keep systems efficient and information organized. Protected business by following security and safety standards.
Sr CSE at Serco Global Services, Mumbai, India
March 31, 2014 - August 2, 2025Maintained and exceeded key SLAs and KROs. Managed denials of claims initiated by clients. Ensured high integrity in all areas. Shared best practices and process knowledge with team members. Mentored new joiners according to the buddy system, analyzing performance and setting corresponding action plans.
Project Manager/Administrator at EClinicalWorks Pvt Ltd, (I.T healthcare U.S.A)
October 31, 2024 - August 2, 2025Led digital campaigns and AI implementation projects across sales, marketing, and product teams spanning AU, USA, EU time zones. Developed detailed roadmaps and managed execution in clinical projects, maintaining visibility with dashboards and weekly async updates. Coordinated cross-platform campaigns with recruitment and tech teams. Partnered with AI/Data Science teams to roll out tools that improved call compliance tracking and customer segmentation. Delivered on-time, data-informed campaigns by syncing goals across creative, sales, and technical stakeholders. Maintained transparency with real-time reporting, task ownership, and team meeting facilitation. Managed marketing and sales enablement projects from concept to execution, including workflows, content scheduling, approval, and delivery processes. Built alignment between sales, creative, and operations teams, reducing project delays by 30%. Facilitated sprint planning, retrospectives, and status reporting for distributed teams.
Customer Solutions Specialist – My Aged Care (MyGov) at Probe CX, Australia
May 1, 2025 - PresentDelivered high-quality, empathetic client support for senior Australians and their carers via the My Aged Care portal. Assisted clients in navigating aged care services, eligibility processes, and government systems, ensuring clear communication and accessibility. Used CRM systems to efficiently resolve enquiries and update customer records. Maintained strong problem-solving skills while adhering to government protocols and privacy regulations. Collaborated with internal teams to escalate complex enquiries and ensure timely resolutions. Applied project management insights to streamline workflows and recommend service delivery improvements. Achieved notable increases in customer satisfaction ratings within the first month by enhancing response times and optimizing interactions.
Sr Consultant at Sutherland Global Services Ltd (U.S.A)
May 31, 2016 - August 2, 2025Verified criminal, KYC, and compliance background checks for clients. Handled client accounts, worked as client representative to understand and implement customer views. Collaborated with company leaders to enhance product success. Worked with accounting teams to reduce costs for products and customers. Consulted with customers to understand desires and suggest best products. Protected business from unnecessary liability by following security and safety standards.
Sr Associate at Willis Ltd, (U.K)
May 31, 2015 - August 2, 2025Verified criminal, KYC, and compliance background checks for clients. Managed client accounts from premiums to claims, coordinating communications via calls and emails. Maintained and exceeded key SLA and KRO metrics. Ensured high levels of integrity across responsibilities. Shared best practices and process knowledge within teams. Consistently met targets with strong attention to detail. Protected business from liability by adhering to safety standards.
Sr CSE at Serco Global Services, Mumbai, India
March 31, 2014 - August 2, 2025Maintained and exceeded key SLA and KRO targets. Worked on client-initiated denial of claims. Ensured high levels of integrity across tasks. Shared best practices with team members. Mentored new joiners by analyzing performance and setting individual action plans.
Project Manager/Administrator at EClinicalWorks Pvt Ltd (I.T healthcare U.S.A)
October 31, 2024 - August 2, 2025Led digital campaigns and AI implementation projects across sales, marketing, and product teams spanning AU, USA, EU time zones. Developed detailed roadmaps and managed execution in clinical Projects, maintaining visibility through dashboards and weekly async updates. Coordinated with recruitment and tech teams to launch cross-platform campaigns across social platforms. Partnered with AI/Data Science teams to roll out tools improving call compliance tracking and customer segmentation. Delivered on-time, data-informed campaigns by syncing goals across creative, sales, and technical stakeholders. Maintained radical transparency with real-time reporting and clear ownership of tasks and deliverables, facilitating team meetings. Maintained project logs, timelines, and documentation for internal and external stakeholders. Managed marketing and sales enablement projects from concept to execution. Created workflows, content scheduling, approval, and delivery processes. Built alignment between
Customer Solutions Specialist – My Aged Care (MyGov) at Probe CX, Australia
May 1, 2025 - PresentDelivered high-quality, empathetic client support for senior Australians and their carers via the My Aged Care portal. Assisted clients in navigating aged care services, eligibility processes, and government systems, ensuring clear communication and accessibility. Used CRM systems and knowledge bases to efficiently resolve enquiries and update customer records. Demonstrated strong problem-solving skills while maintaining compliance with government protocols and privacy regulations. Collaborated with internal teams to escalate complex enquiries and ensure timely resolutions. Applied project management insights to streamline workflows and recommend improvements in service delivery. Enhanced response times and optimized customer interactions, leading to a notable increase in customer satisfaction ratings within the first month of onboarding.
Sr Consultant at Sutherland Global services Ltd (U.S.A)
May 31, 2016 - August 2, 2025Verified criminal, KYC, compliance background checks for clients. Handled client accounts and acted as client representative to understand and implement customer views. Collaborated constantly with company leaders to enhance product success. Worked with the accounting team to reduce cost-effective values for products and customers. Consulted with customers to understand desires and suggest the best products to meet needs. Protected business from unnecessary liability by following security and safety standards.
Sr Associate at Willis Ltd (U.K)
May 31, 2015 - August 2, 2025Verified criminal, KYC, compliance background checks for clients. Handled client accounts from premiums to claims, following up via calls and emails. Maintained and exceeded key SLA's and KRO's. Ensured high levels of integrity in all given areas. Shared best practices and process knowledge with team members. Met targets consistently by working hard with strong attention to detail. Filed records to keep system efficient and information organized. Protected business from unnecessary liability by following security and safety standards.
Sr CSE at Serco Global Services, Mumbai, India
March 31, 2014 - August 2, 2025Maintained and exceeded key SLA's and KRO's. Worked on denials of claims initiated by clients. Ensured high level of integrity in all areas. Shared best practices and process knowledge with team members. Mentored new joiners as per the buddy system, analyzing performance and setting action plans accordingly.
Education
Post-Graduation Diploma at Welingkar institute of management development and research, Mumbai, India
January 1, 2012 - December 31, 2014Bachelor’s Degree (Arts) at University of Mumbai, Kalina India
January 1, 2008 - December 31, 2011Post-Graduation Diploma at Welingkar institute of management development and research, Mumbai, India
January 1, 2012 - December 31, 2014Bachelor's Degree at University of Mumbai, Kalina India
January 1, 2008 - December 31, 2011Post-Graduation Diploma at Welingkar institute of management development and research, Mumbai, India
January 1, 2012 - December 31, 2014Bachelor’s Degree at University of Mumbai, Kalina India
January 1, 2008 - December 31, 2011Post-Graduation Diploma at Welingkar institute of management development and research
January 1, 2012 - December 31, 2014Bachelor’s Degree at University of Mumbai, Kalina India
January 1, 2008 - December 31, 2011Qualifications
PMP Certification
January 11, 2030 - August 2, 2025Industry Experience
Healthcare, Government, Professional Services, Software & Internet
Experience Level
Hire a Project Manager
We have the best project manager experts on Twine. Hire a project manager in Wollongong today.