Available to hire
Hi, I’m Pranith Kakkerla, an IT Support Engineer with strong experience in helpdesk support, system administration, and business operations. I thrive on diagnosing and resolving issues in Windows and macOS environments, managing Active Directory, and supporting Microsoft 365 to keep teams productive and secure.
Beyond technical work, I enjoy optimizing systems and reporting workflows, automating tasks with Excel and Power BI, and coordinating with stakeholders to deliver reliable IT services in fast-paced settings. I’m passionate about continuous learning and applying best practices to improve uptime and user experience.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Shop Assistant/Casher at Niall Clarke oils
December 1, 2022 - PresentDelivered outstanding client service, managed sales and marketing tasks, ensured accurate product scanning at registers, and handled checkout responsibilities.
Event Staff at Lafayette Photography
October 31, 2023 - August 2, 2025Conducted professional photo sessions, provided excellent customer service, and managed studio operations and appointments.
System Administrator at Ample Technology PVT LTD
June 30, 2022 - August 2, 2025Installed and maintained computer systems, troubleshot technical issues and ensured system security, created and maintained technical documentation, performed system backups and recovery, monitored system performance, managed user accounts and permissions, developed and implemented IT policies, upgraded systems and software, and provided technical support including training and troubleshooting assistance.
IT Sales & Support– Enterprise & Commercial Solutions at GreyCells General Trading LLC
October 31, 2018 - August 2, 2025Drove revenue growth through new business opportunities, provided technical support and managed customer relationships, conducted market research and product demonstrations.
Jr Airline security officer at SpiceJet (Shahabad International Airport)
November 30, 2016 - August 2, 2025Screened passengers and luggage, monitored surveillance equipment such as cameras and X-ray machines to detect potential security threats, and conducted security assessments to identify potential vulnerabilities and develop plans to address them.
Jr. Customer service agent (Passenger services) at AIR INDIA SATS AIRPORT SERVICES (Bangalore International Airport)
April 30, 2013 - August 2, 2025Assisted passengers with travel needs including check-in, printing boarding passes, answered questions about flights and baggage, resolved customer issues, ensured compliance with airline policies and regulations, and provided excellent customer service.
Site Manager at Brodigan's Londis, Dundalk
February 1, 2026 - PresentManage store IT systems including POS, inventory, and reporting tools ensuring high system availability; troubleshoot hardware/software issues; administer stock systems, pricing updates, and system-generated reports; train staff on systems usage and improve workflow efficiency; handle financial reconciliation and ensure data accuracy across systems.
System Manager at Niall Clarke Oils, Dundalk
December 1, 2022 - February 1, 2026Managed fuel systems, POS, and operational IT infrastructure across sites; improved system uptime and reduced operational losses through proactive monitoring; automated reporting using Excel and Power BI; strengthened system security and compliance processes; supported multi-site IT operations and vendor coordination.
Digital Marketing Freelancer (Part-Time)
January 1, 2023 - June 1, 2025Managed social media campaigns and content strategies; used Google Analytics to track and improve campaign performance; improved SEO leading to increased website traffic.
Digital Marketing Support Freelancer (Part-Time)
January 1, 2014 - December 1, 2015Assisted with social media posting and content updates; supported basic SEO and marketing tasks for small clients.
System Administrator at Ample Technologies Pvt Ltd
November 1, 2018 - August 1, 2022Managed Active Directory, user accounts, and access control; installed and configured systems, software, and hardware; maintained backups, antivirus, and system security; provided end-user technical support and troubleshooting.
IT Consultant at Greycells LLC, Dubai
December 1, 2017 - October 1, 2018Integrated and implemented complex IT systems across retail operations, ensuring seamless connectivity between software and hardware; collaborated with cross-functional teams to design system solutions that improved efficiency and reduced downtime; managed end-to-end deployment and provided ongoing support; led training sessions for staff on new system integrations, boosting productivity and reducing errors.
Event Executive at Lafayette Photography
January 1, 2022 - January 1, 2023Handled event coordination and client communications for photography services (2022–2023).
Ramp Safety Officer at SpiceJet
January 1, 2015 - January 1, 2015Ramp safety responsibilities and operational oversight (2015).
Customer Service Representative at Air India (AISATS)
January 1, 2012 - January 1, 2013Customer service and operations support (2012–2013).
Education
Higher Diploma in Business at Dundalk Institute of Technology, Dundalk, Ireland
September 1, 2022 - May 31, 2023Bachelor of Commerce at Kakatiya University, WGL, India
June 1, 2013 - March 31, 2015Diploma in Aviation at Dravidian Aviation Academy, BLR, India
May 1, 2011 - March 31, 2012Post Graduate Diploma in Computer Applications at Softest Computers, WGL, India
May 1, 2010 - April 30, 2011Intermediate (10+2) at Board of Intermediate Andhra Pradesh, WGL, India
April 1, 2009 - March 31, 2011Secondary School Certificate at Board of Secondary Education Andhra Pradesh, WGL, India
April 1, 2007 - March 31, 2008Bachelor of Business at Dundalk Institute of Technology
January 1, 2022 - January 1, 2025Bachelor of Commerce in Computers at Kakatiya University
January 1, 2013 - January 1, 2015Diploma in Aviation at Dravidian Aviation Academy
January 1, 2011 - January 1, 2012Qualifications
Fortinet the Threat Landscape
September 11, 2018 - September 11, 2018Top net Fiber Cabling System
June 25, 2018 - June 25, 2018CCNA (Networking)
January 11, 2030 - May 7, 2026Power BI Certification
January 11, 2030 - May 7, 2026Diploma in Management
January 11, 2030 - May 7, 2026AWS Cloud Practitioner (Basic)
January 11, 2030 - May 7, 2026Industry Experience
Retail, Computers & Electronics, Transportation & Logistics, Travel & Hospitality, Professional Services, Software & Internet, Other
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Hire a Graphic Designer
We have the best graphic designer experts on Twine. Hire a graphic designer in Dublin today.