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I am an experienced, organised and proactive graphic designer and administrative assistant with a proven track record of managing multi-faceted tasks and demanding timelines. My creative background allows me to bring an 'outside the box' approach to brainstorming and problem solving. I thrive in collaborative environments but also take pride in maintaining a self-starting work ethic. Having worked with both smaller niche companies and larger organisations, I am well suited to diverse challenges and excited to take on new roles where I can apply my skills and experiences to contribute meaningfully.…I am an experienced, organised and proactive graphic designer and administrative assistant with a proven track record of managing multi-faceted tasks and demanding timelines. My creative background allows me to bring an 'outside the box' approach to brainstorming and problem solving. I thrive in collaborative environments but also take pride in maintaining a self-starting work ethic. Having worked with both smaller niche companies and larger organisations, I am well suited to diverse challenges and excited to take on new roles where I can apply my skills and experiences to contribute meaningfully.

Jaclyn Hartman

Graphic Designer, Creative Director, Video Editor, +5

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I am an experienced, organised and proactive graphic designer and administrative assistant with a proven track record of managing multi-faceted tasks and demanding timelines. My creative background allows me to bring an 'outside the box' approach to brainstorming and problem solving. I thrive in collaborative environments but also take pride in maintaining a self-starting work ethic. Having worked with both smaller niche companies and larger organisations, I am well suited to diverse challenges and excited to take on new roles where I can apply my skills and experiences to contribute meaningfully.…I am an experienced, organised and proactive graphic designer and administrative assistant with a proven track record of managing multi-faceted tasks and demanding timelines. My creative background allows me to bring an 'outside the box' approach to brainstorming and problem solving. I thrive in collaborative environments but also take pride in maintaining a self-starting work ethic. Having worked with both smaller niche companies and larger organisations, I am well suited to diverse challenges and excited to take on new roles where I can apply my skills and experiences to contribute meaningfully.

Available to hire

I am an experienced, organised and proactive graphic designer and administrative assistant with a proven track record of managing multi-faceted tasks and demanding timelines. My creative background allows me to bring an ‘outside the box’ approach to brainstorming and problem solving. I thrive in collaborative environments but also take pride in maintaining a self-starting work ethic.

Having worked with both smaller niche companies and larger organisations, I am well suited to diverse challenges and excited to take on new roles where I can apply my skills and experiences to contribute meaningfully.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Language

English

Fluent

Work Experience

Customer Service/Administrator at Plumbs’ Dairy

July 1, 2025 - Present

Make sure customer interactions with the organisation are positive and leave customers satisfied. Take customer phone calls, respond to their inquiries and complaints, and assist them with completing their order, all while remaining polite and professional. Assisting customers with registration or account creation. Support general office administration and day-to-day operations. Monitor customer accounts and identify overdue balances. Contact customers by phone and email to remind and arrange payment of outstanding invoices. Work with management to flag persistent issues or irregularities in payment.

Graphic Designer at IG Group

July 31, 2023 - August 3, 2025

Responsible for conceptualizing and executing creative tasks in a world-class in-house agency to support Central Marketing’s objectives, differentiating the IG brand and attracting new customer segments to support IG Group objective of growing market share. Interpreting requirements, developing concepts, and executing designs that are on-brief, innovative and adhere to global best practices. Key concept generation and creation of media of varying descriptions and complexities (e.g. logos, social collateral, campaign artwork, internal communication templates, etc.). SEO strategy implementation. Cooperated with divisions based in Australia, United Kingdom and other countries and met strict project milestones required for operating within a multinational corporate environment.

Freelance at Kiki’s Creations

March 31, 2025 - August 3, 2025

Provided administrative, creative and branding support for multiple clients, including Bongani Rainmaker Logistics, Smile Foundation, and Efekto & Wonder. Managed project timelines, budgets, and deliverables, ensuring concepts, designs and outputs met client objectives. Engaging with clients to understand their needs to provide design solutions aligned with their unique requirements. Creative conceptualisation and collaborative brainstorming with copywriters and presentation of marketing plans to clients. Developed and produced high-quality visual content for both print and digital platforms, including social media images, website graphics and brochures. Managed marketing assets. Management of external media vendors, ensuring that all designs meet company brand guidelines and production standards. Planning and coordinating visual aspects of promotional events whilst maintaining brand coherence. Oversaw website updates, email marketing and social media communication campaigns.

Creative Manager at Bongani Rainmaker Logistics

March 31, 2018 - August 3, 2025

In support of the commercial team, produced procurement bid and proposal documentation including customer facing imagery and designs conveying value propositions. Coordinated social initiatives, including organising an outreach programme at schools aimed at introducing young girls to the use of reusable feminine hygiene products. Planned and organised internal company events including end of year functions, Nelson Mandela Day, blood donation drives and events celebrating national holidays. Assisted the Finance Manager in the design of purchase order, credit notes, tax invoices and sales order forms. Worked with Human Resources to record and document staff training and skills development. Provided administrative and design support to Human Capital manager to update Company policies and organogram for print and publishing on the company intranet. Oversaw implementation of the Company Intranet from SharePoint development through to managing site access. Coordinated with all departments to

Creative Manager at Afriski Mountain Resort

August 31, 2017 - August 3, 2025

Organisation of annual staff induction week at the resort in Lesotho for new staff from planning the itinerary, activities, welcome packs and the meet and greet. Assisted in planning and organisation of resort events to foster guest engagement and promote the resort. Oversaw freelance graphic designers and coordinated projects for presentation to executives. Ensured quality standards across the production of all creative work. Led website development, copywriting and regular content updates. Negotiated with external suppliers to deliver and install branding and signage in Lesotho. Worked within the team to come up with marketing strategies and new resort activities. Designed content for email campaigns.