Maria M M Alkawi

Manage 15+ social media accounts for clients in multiple regions including brands such as Fitness First (Kuwait, Bahrain, UAE, Qatar), Pringles Arabia, Centrepoint, Prison Island KSA, Generation Voices UAE, Landmark Group, Gulf Oil, and Royal Mirage Parfums. Responsibilities include responding to DMs and comments in both Arabic and English, daily content uploads (posts, reels, stories, reposts), creating story content on Canva, collaborating on monthly content planning, tailoring communication and workflow per client’s platform preferences and brand voice. Use tools like Sprout Social, Sprinklr, and Meta Business Suite for scheduling, engagement, and performance reporting. Edit Reels and Stories using CapCut to align content with brand guidelines.

Manage 15+ social media accounts for clients in multiple regions, handling daily content uploads, bilingual engagement, content creation, and performance reporting. Collaborate on monthly content planning and tailor communication based on client preferences. Use tools like Sprout Social, Sprinklr, and Meta Business Suite to schedule content and report on engagement while editing Reels and Stories using CapCut to align with brand guidelines.

Delivered customer service as a barista, cashier, and shift team leader in a dynamic study café environment. Oversaw daily operations, handled cash register accuracy, trained new staff, maintained health and safety compliance, and contributed to sales growth. Supported social media efforts by providing content ideas, capturing visuals, and offering feedback on engagement.