Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I'm Maria, a dynamic and creative social media professional with diverse experience in community management, content creation, and service operations. I have a proven ability to handle multi-brand accounts, engage audiences, and drive customer satisfaction. I have worked across multiple regions including the UAE, Jordan, and the GCC, delivering tailored social media strategies, managing paid ads, and optimizing performance to maximize ROI. I'm bilingual in Arabic and English, highly organized, a fast learner, and passionate about fostering strong community relationships.…Hi, I'm Maria, a dynamic and creative social media professional with diverse experience in community management, content creation, and service operations. I have a proven ability to handle multi-brand accounts, engage audiences, and drive customer satisfaction. I have worked across multiple regions including the UAE, Jordan, and the GCC, delivering tailored social media strategies, managing paid ads, and optimizing performance to maximize ROI. I'm bilingual in Arabic and English, highly organized, a fast learner, and passionate about fostering strong community relationships.

Maria M M Alkawi

Community Manager, Social Media Manager, Content Creator, +1





Hi, I'm Maria, a dynamic and creative social media professional with diverse experience in community management, content creation, and service operations. I have a proven ability to handle multi-brand accounts, engage audiences, and drive customer satisfaction. I have worked across multiple regions including the UAE, Jordan, and the GCC, delivering tailored social media strategies, managing paid ads, and optimizing performance to maximize ROI. I'm bilingual in Arabic and English, highly organized, a fast learner, and passionate about fostering strong community relationships.…Hi, I'm Maria, a dynamic and creative social media professional with diverse experience in community management, content creation, and service operations. I have a proven ability to handle multi-brand accounts, engage audiences, and drive customer satisfaction. I have worked across multiple regions including the UAE, Jordan, and the GCC, delivering tailored social media strategies, managing paid ads, and optimizing performance to maximize ROI. I'm bilingual in Arabic and English, highly organized, a fast learner, and passionate about fostering strong community relationships.

Available to hire

Hi, I’m Maria, a dynamic and creative social media professional with diverse experience in community management, content creation, and service operations. I have a proven ability to handle multi-brand accounts, engage audiences, and drive customer satisfaction.

I have worked across multiple regions including the UAE, Jordan, and the GCC, delivering tailored social media strategies, managing paid ads, and optimizing performance to maximize ROI. I’m bilingual in Arabic and English, highly organized, a fast learner, and passionate about fostering strong community relationships.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

Arabic

Fluent

English

Fluent

Work Experience

Community Manager & Account Executive at Hashtag Social Media Agency

August 1, 2024 - Present

Manage 15+ social media accounts for clients in multiple regions, handling daily content uploads, bilingual engagement, content creation, and performance reporting. Collaborate on monthly content planning and tailor communication based on client preferences. Use tools like Sprout Social, Sprinklr, and Meta Business Suite to schedule content and report on engagement while editing Reels and Stories using CapCut to align with brand guidelines.

Barista Team Lead & Social Media Assistant at Calma Space

May 31, 2024 - August 3, 2025

Delivered customer service as a barista, cashier, and shift team leader in a dynamic study café environment. Oversaw daily operations, handled cash register accuracy, trained new staff, maintained health and safety compliance, and contributed to sales growth. Supported social media efforts by providing content ideas, capturing visuals, and offering feedback on engagement.

Social Media & Digital Marketing Specialist at JUMBO For Retail-Irbid City Center

December 31, 2023 - August 3, 2025

Led digital presence for six major fashion brands on Instagram and Facebook, managing campaigns, content planning, and community engagement. Planned and optimized paid ads with budgets up to $7,000, analyzed performance metrics, and produced high-performing Reels and Stories using iPhone and CapCut. Acted as a community manager ensuring prompt responses to audience interactions.

Social Media Specialist & Front Desk at Melo Beauty Clinic

June 30, 2023 - August 3, 2025

Created engaging content for beauty products on Facebook and Instagram, captured photos and videos, designed posts using Canva, and managed community interactions to foster brand loyalty.

Customer Support Specialist at Extensya Company-Floward account

May 31, 2023 - August 3, 2025

Provided high-quality customer service handling complex and urgent inquiries, resolved high-priority cases professionally and efficiently, and ensured timely and empathetic communication to exceed client expectations.

Community Manager & Account Executive at Hashtag Social Media Agency

August 1, 2024 - Present

Manage 15+ social media accounts for clients in multiple regions including brands such as Fitness First (Kuwait, Bahrain, UAE, Qatar), Pringles Arabia, Centrepoint, Prison Island KSA, Generation Voices UAE, Landmark Group, Gulf Oil, and Royal Mirage Parfums. Responsibilities include responding to DMs and comments in both Arabic and English, daily content uploads (posts, reels, stories, reposts), creating story content on Canva, collaborating on monthly content planning, tailoring communication and workflow per client’s platform preferences and brand voice. Use tools like Sprout Social, Sprinklr, and Meta Business Suite for scheduling, engagement, and performance reporting. Edit Reels and Stories using CapCut to align content with brand guidelines.

Social Media & Digital Marketing Specialist at JUMBO For Retail - Irbid City Center

December 1, 2023 - August 29, 2025

Led the full digital presence for six major fashion brands including DeFacto, Mavi, and Calliope, managing over 10 Instagram and Facebook pages. Managed campaigns end-to-end using Meta Business Suite including content planning, scheduling, and community engagement. Planned, executed, and optimized paid ads on Facebook and Instagram with budgets ranging from $10 to $7,000. Analyzed performance metrics to refine targeting, increase engagement, and boost ROI. Captured and edited high-performing reels and stories using iPhone 14 Pro and CapCut. Wrote compelling captions ensuring brand consistency across platforms. Acted as community manager responding promptly and effectively to DMs and comments.

Social Media Specialist & Front Desk at Melo Beauty Clinic

June 1, 2023 - August 29, 2025

Created engaging and visually appealing content for Facebook and Instagram to highlight beauty products. Captured high-quality photos and videos using iPhone 14 Pro with editing via CapCut and Instagram tools for reels and stories. Designed attractive posts using Canva paired with compelling and on-brand captions. Managed community interactions by promptly responding to messages and comments, fostering strong customer relationships and brand loyalty.