I am a strategic leader who drives cross-functional alignment and I am a detail-oriented project manager with 10 years of experience delivering multiple projects across banking, fintech, and e-commerce. I have led agile transformations and risk/compliance initiatives in large organizations, delivering high-impact results including projects with up to 11 million USD in revenue and strengthening PMO and portfolio management practices.

Suseno Dermawan

I am a strategic leader who drives cross-functional alignment and I am a detail-oriented project manager with 10 years of experience delivering multiple projects across banking, fintech, and e-commerce. I have led agile transformations and risk/compliance initiatives in large organizations, delivering high-impact results including projects with up to 11 million USD in revenue and strengthening PMO and portfolio management practices.

Available to hire

I am a strategic leader who drives cross-functional alignment and I am a detail-oriented project manager with 10 years of experience delivering multiple projects across banking, fintech, and e-commerce. I have led agile transformations and risk/compliance initiatives in large organizations, delivering high-impact results including projects with up to 11 million USD in revenue and strengthening PMO and portfolio management practices.

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Language

English
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Work Experience

Lead Tech PMO (Head of Project Manager) at Bank Syariah Aladin
March 31, 2025 - August 4, 2025
Led business requirement gathering for the Premier Banking Application Flow project, focusing on onboarding both New to Bank (NTB) and Existing to Bank (ETB) customers. Developed and standardized project management processes to enhance delivery efficiency. Established SDLC guidelines for Delivery Managers to align with cross-functional teams. Facilitated knowledge-sharing sessions, provided coaching to Delivery Managers, identified project risks with mitigation strategies, revamped Portfolio Management processes and JIRA workflows, and monitored high-priority projects for IT Steering Committee review.
Business Enabler Champion (Internal Audit Division) at PT. Espay Debit Indonesia Koe (Dana Indonesia)
December 31, 2023 - August 4, 2025
Led business enabler projects improving project methodologies and product requirements. Optimized technical support processes, conducted cost reviews for KYC SMS optimizations. Investigated and managed incident response projects involving Customer Fund Management incidents, technical integration issues with partner banks and fund loss incidents due to reconciliation configuration errors. Presented findings to C-level executives and recommended process and system improvements including automation and new features.
Project Manager at PT. IBM INDONESIA (GBS)
October 31, 2021 - August 4, 2025
Led business development for IT system projects with a top-tier Indonesian bank, managed outsourcing resources for time & material engagement, developed and pitched IT systems for a government-owned pawnshop, and led improvements for blockchain systems in an InsurTech client.
Scrum Master Consultant at Deloitte Digital
April 30, 2021 - August 4, 2025
Served as Scrum Master for the TMRW by UOB agile front-end development team, coaching teams towards self-organization and improved delivery efficiency. Led feature planning and sprint coordination, managed team bandwidth, facilitated client onboarding and compliance training, and designed new reporting formats for squad delivery KPIs which were adopted companywide.
Project Manager at PT. Prudential Life Assurance
March 31, 2019 - August 4, 2025
Managed payment system project delivery including payment channel migration, developed budget estimates and led deployment of the OpenShift Container Platform, coordinated agile transformation initiatives integrating DevOps tools, negotiated cost reductions, and led change management from waterfall to agile methodologies.
Tech PMO Lead at PT. Localcube Commerce (Storeking Indonesia)
July 31, 2018 - August 4, 2025
Led ERP system launch and adoption, acted as technical point of contact during rollout, developed technical guides, managed SDLC with automation and unit testing, designed ERP training materials, coached Scrum implementation, and coordinated third-party integrations with offshore development teams.
Project Manager/Scrum Master at PT. Global Digital Niaga (Blibli.com)
September 30, 2017 - August 4, 2025
Led Scrum implementation across teams, managed sprint planning and backlog prioritization, removed roadblocks, coached Scrum best practices, worked with Product Owners, and managed multiple key projects including payment method features, SMS OTP verification, new payment integrations, AI recommendation systems, and frontend modernization with significant revenue generation.
Digital Project Manager at PT. WIRA PAMUNGKAS PARIWARA (VML QAIS)
March 31, 2016 - August 4, 2025
Managed project costing, budgeting, production timelines, participated in advertising campaign brainstorming, and oversaw outsourcing vendor management including negotiation and deliverable supervision.
Senior Project Manager at PT. Elasitas Multi Kreasi
September 30, 2015 - August 4, 2025
Led project teams for cross-platform software development projects including Android, iOS, BlackBerry, Windows Phone, Web, API, CMS, and Smart TV apps. Negotiated timelines and deliverables, managed outsourcing, maintenance, and change requests, and contributed as a technical advisor for project pitching.
Lead Tech PMO (Head of Project Manager) at Bank Syariah Aladin
March 31, 2025 - August 4, 2025
Led business requirement gathering for Premier Banking Application Flow project, focusing on onboarding New to Bank and Existing to Bank customers. Developed and standardized project management processes to enhance delivery efficiency. Established SDLC guidelines for Delivery Managers and facilitated knowledge-sharing sessions. Provided coaching and guidance, identified project risks, revamped Portfolio Management processes, optimized JIRA workflows, and reported on high-priority projects for IT Steering Committee review.
Business Enabler Champion (Internal Audit Division) at PT. Espay Debit Indonesia Koe (Dana Indonesia)
December 31, 2023 - August 4, 2025
Led business enabler projects to improve project management methodologies and product requirement processes. Optimized technical support such as Auto Recovery and Channel business processes. Conducted cost reviews and managed ad hoc incident response projects including Customer Fund Management incidents, partner bank integration issues, and fund loss incidents. Presented findings and recommended improvements to C-level executives, including SOP updates and system enhancements.
Project Manager at PT. IBM INDONESIA (GBS)
October 31, 2021 - August 4, 2025
Led business development initiatives for IT system development projects including top-tier banks and government-owned institutions. Managed outsourcing resources for engagements and improvement projects for blockchain systems within an InsurTech client.
Scrum Master Consultant at Deloitte Digital
April 30, 2021 - August 4, 2025
Served as Scrum Master for front-end agile development teams, coaching teams to improve delivery efficiency. Led feature development planning, coordinated with Product Owners, managed team bandwidth, and navigated client onboarding processes. Designed new reporting formats adopted as standard KPIs.
Project Manager at PT. Prudential Life Assurance
March 31, 2019 - August 4, 2025
Managed payment system delivery and migration projects. Developed budget estimates and led deployment of OpenShift Container Platform. Directed agile transformation initiatives for IT teams and achieved cost reductions for DevOps tools. Led change management from waterfall to agile methodologies.
Tech PMO Lead at PT. Localcube Commerce (Storeking Indonesia)
July 31, 2018 - August 4, 2025
Led ERP system launch and adoption, acted as technical point of contact, developed technical guides and training materials. Promoted Scrum methodologies, coordinated third-party integrations, and guided development teams internationally.
Project Manager/Scrum Master at PT. Global Digital Niaga (Blibli.com)
September 30, 2017 - August 4, 2025
Led Scrum implementation across teams, managed sprint planning, removed roadblocks, and coached teams in agile practices. Oversaw key projects, including payment system features, SMS OTP verification, banking partner integration, AI-driven recommendation system, and front-end modernization. Managed a 24-member team for Samsung Galaxy Note 8 pre-order platform integration, achieving substantial sales.
Digital Project Manager at PT. WIRA PAMUNGKAS PARIWARA (VML QAIS)
March 31, 2016 - August 4, 2025
Managed project costing, budgeting, and production timelines to ensure on-time and within-budget advertising campaign delivery. Led outsourcing management including vendor negotiation and deliverable supervision.
Senior Project Manager at PT. Elasitas Multi Kreasi
September 30, 2015 - August 4, 2025
Led project teams for cross-platform software development across Android, iOS, BlackBerry, Windows Phone, Web, API, CMS, and Smart TV applications. Negotiated timelines, managed outsourcing, handled maintenance and change requests, and contributed to project pitching as a technical advisor.
Lead Tech PMO (Head of Project Manager) at Bank Syariah Aladin
March 1, 2025 - October 8, 2025
Led requirements gathering for Premier Banking Application Flow (NTB/ETB), standardized PMO processes, established SDLC guidelines for Delivery Managers, conducted knowledge-sharing sessions, identified risks and mitigations, and revamped portfolio/workflows including JIRA; trained teams and monitored high-priority IT projects for steering committee oversight.
Business Enabler Champion (Internal Audit Division) at PT. Espay Debit Indonesia Koe (Dana Indonesia)
December 1, 2023 - October 8, 2025
Led business enabler projects to improve PM methodologies, optimized technical support processes, conducted KYC cost reviews, managed incident response (CFM, BI-Fast integration, reconciliation issues), presented findings to C-level, and recommended system/process enhancements to mitigate future risk.
Project Manager at PT. IBM INDONESIA (GBS)
October 1, 2021 - October 8, 2025
Led business development for IT system development projects with a top-tier bank; managed outsourcing for T&M engagements; developed and pitched IT system solutions for a government pawnshop; led improvement projects on a Hyperledger blockchain for InsurTech core systems.
Scrum Master Consultant at Deloitte Digital
April 1, 2021 - October 8, 2025
Served as Scrum Master for the TMRW by UOB front-end agile development team; coached teams to self-organization; led feature planning, ensured on-time delivery; facilitated PO communications and sprint planning; managed squad bandwidth and onboarding.
Project Manager at PT. Prudential Life Assurance
March 1, 2019 - October 8, 2025
Managed delivery of a payment system project; coordinated migration of payment channels to in-house systems; developed budgets for OpenShift deployment; led OCP deployment; steered agile transformation with governance and tooling improvements; achieved cost reductions in DevOps tooling.
Tech PMO Lead at PT. Localcube Commerce (Storeking Indonesia)
July 1, 2018 - October 8, 2025
Led ERP system launch; acted as technical PIC; created first-level technical guides; managed SDLC with emphasis on automation and unit testing; developed ERP training materials; provided localization guidance and coordinated third-party integrations; coached Scrum in IT teams.
Project Manager/Scrum Master at PT. Global Digital Niaga (Blibli.com)
September 1, 2017 - October 8, 2025
Implemented Scrum across multiple squads; managed sprint planning, backlog prioritization, and milestone delivery; removed roadblocks and supported cross-functional teams; mentored Product Owners and coordinated large-scale feature launches including payment integration and AI-driven recommendations.
Digital Project Manager at PT. WIRA PAMUNGKAS PARIWARA (VML QAIS)
March 1, 2016 - October 8, 2025
Managed project costing, budgeting, and timelines; oversaw production schedules; participated in campaign strategy sessions; led outsourcing, vendor negotiations, and deliverable handovers.
Senior Project Manager at PT. Elasitas Multi Kreasi
September 1, 2015 - October 8, 2025
Led PM efforts for cross-platform software development (Android, iOS, Web, API, CMS, Smart TV); negotiated timelines and deliverables; handled maintenance and change requests; oversaw outsourcing and vendor management; contributed to project pitches as an advisor.

Education

Bachelor of Commerce at Curtin University of Technology
January 1, 2006 - December 31, 2009
Diploma at Alexander College of Technology
January 1, 2004 - December 31, 2005
O Level at Thompson Secondary School
January 1, 2000 - December 31, 2003
Bachelor of Commerce at Curtin University of Technology, Perth Australia
January 1, 2000 - December 31, 2004
Diploma in Management at Alexander College of Technology, Perth Australia
January 1, 1998 - December 31, 1999
O Level at Thompson Secondary School, Singapore
January 1, 1995 - December 31, 1997
Bachelor of Commerce at Curtin University of Technology, Perth Australia
January 11, 2030 - October 8, 2025
Diploma in Management at Alexander College of Technology, Perth Australia
January 11, 2030 - October 8, 2025
O Level at Thompson Secondary School, Singapore
January 11, 2030 - October 8, 2025

Qualifications

Agility Seminar
January 11, 2030 - August 4, 2025
Scrum Training | PSM I Certified
January 11, 2030 - August 4, 2025
Lean Six Sigma White & Yellow Belt Certifications
January 11, 2030 - August 4, 2025
Sertifikasi Kualifikasi 4 Bidang Manajemen Risiko Perbankan
July 1, 2024 - July 31, 2024
PSM I Certified
January 11, 2030 - August 4, 2025
Agility Seminar
January 11, 2030 - August 4, 2025
Lean Six Sigma White & Yellow Belt Certifications
January 11, 2030 - August 4, 2025
Sertifikasi Kualifikasi 4 Bidang Manajemen Risiko Perbankan
July 1, 2024 - July 31, 2024
PSM I Certified
January 11, 2030 - October 8, 2025
Lean Six Sigma White Belt
January 11, 2030 - October 8, 2025
Lean Six Sigma Yellow Belt
January 11, 2030 - October 8, 2025
Sertifikasi Kualifikasi 4 Bidang Manajemen Risiko Perbankan
July 1, 2024 - October 8, 2025
Agility Seminar
January 11, 2030 - October 8, 2025
Scrum Training
January 11, 2030 - October 8, 2025

Industry Experience

Financial Services, Software & Internet, Professional Services, Retail