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I am a final-year Software Engineering student at Babcock University, passionate about building user-friendly software solutions and solving real-world problems with technology. I have hands-on experience delivering customer support and virtual assistance in remote settings, plus practical freelance tech support. I thrive in fast-paced environments and enjoy learning new tools to help teams succeed.…I am a final-year Software Engineering student at Babcock University, passionate about building user-friendly software solutions and solving real-world problems with technology. I have hands-on experience delivering customer support and virtual assistance in remote settings, plus practical freelance tech support. I thrive in fast-paced environments and enjoy learning new tools to help teams succeed.

Franklyn Akpoclement-Clement

Web Designer, Web Developer, Front-End Developer, +2

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I am a final-year Software Engineering student at Babcock University, passionate about building user-friendly software solutions and solving real-world problems with technology. I have hands-on experience delivering customer support and virtual assistance in remote settings, plus practical freelance tech support. I thrive in fast-paced environments and enjoy learning new tools to help teams succeed.…I am a final-year Software Engineering student at Babcock University, passionate about building user-friendly software solutions and solving real-world problems with technology. I have hands-on experience delivering customer support and virtual assistance in remote settings, plus practical freelance tech support. I thrive in fast-paced environments and enjoy learning new tools to help teams succeed.

Available to hire

I am a final-year Software Engineering student at Babcock University, passionate about building user-friendly software solutions and solving real-world problems with technology.

I have hands-on experience delivering customer support and virtual assistance in remote settings, plus practical freelance tech support. I thrive in fast-paced environments and enjoy learning new tools to help teams succeed.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Ride Operator at Hersheypark

June 1, 2025 - October 1, 2025

Operate and monitor rides while ensuring guest safety and satisfaction. Communicate effectively with guests to provide clear instructions and resolve concerns promptly. Maintain a calm and professional demeanor in high-pressure situations. Collaborate with team members to ensure smooth daily operations and adherence to safety protocols. Developed strong interpersonal and problem-solving skills through daily guest interactions.

Virtual Assistant at Freelance (Remote)

September 1, 2019 - June 1, 2023

Managed client communications through email and chat platforms. Scheduled meetings, organized files, and maintained project documentation. Assisted with data entry, research, and report preparation. Provided technical support for basic software and system issues.

Education

Bachelor of Computer Science in Software Engineering at Babcock University

January 11, 2030 - July 1, 2026

Qualifications

High School Diploma

January 11, 2030 - January 13, 2026

New Horizon Certificate: CompTIA and A+; Configuring Clients Operating System; Computer Security; SQL Fundamentals; Android; Database Admin Workshop; Hands-on JAVA Training

January 11, 2030 - January 13, 2026