Hello, my name is Shana. I worked at Luxe salon where I used my creative to create ads, social media presence and customer engagement. I use marketing trends to bring in customers with events and b2b collaborations. I think I will be a good fit for this job with my MBA and business knowledge with my values and skills to focus on customer experiences and satisfaction. I put my complete focus and effort into every thing I do and strive for excellence and success. Thank you…

Shana Velez

Hello, my name is Shana. I worked at Luxe salon where I used my creative to create ads, social media presence and customer engagement. I use marketing trends to bring in customers with events and b2b collaborations. I think I will be a good fit for this job with my MBA and business knowledge with my values and skills to focus on customer experiences and satisfaction. I put my complete focus and effort into every thing I do and strive for excellence and success. Thank you…

Available to hire

Hello, my name is Shana. I worked at Luxe salon where I used my creative to create ads, social media presence and customer engagement. I use marketing trends to bring in customers with events and b2b collaborations. I think I will be a good fit for this job with my MBA and business knowledge with my values and skills to focus on customer experiences and satisfaction. I put my complete focus and effort into every thing I do and strive for excellence and success. Thank you

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Language

English
Fluent

Work Experience

Program Coordinator at Adelphi University
January 1, 2025 - January 1, 2026
Coordinated programs and initiatives designed to help new students acclimate to university life, facilitating a smooth transition into the academic environment. Delivered seminars covering campus resources, academic expectations, and strategies for success. Served as a point of contact for new students, providing guidance, answering questions, and connecting them with appropriate support services.
Accounting & Administrative Support Specialist at R Collision Auto Body Inc.
September 1, 2024 - March 1, 2026
Managed full-cycle accounts receivable and payable for 50+ monthly transactions, ensuring timely and accurate invoice processing and payment collection. Reconciled bank deposits and customer payments daily with 99%+ accuracy. Processed insurance claim billing and coordinated payment reconciliation with carriers, reducing outstanding balance resolution time by approximately 20%. Generated weekly financial reports in Excel for real-time visibility into balances and open items. Maintained confidential financial records in compliance with policies; collaborated with insurers and vendors to resolve billing discrepancies. Supported office operations through scheduling, customer service coordination, and workflow management.
General Manager / Operations & Accounting Coordinator at Luxe Salon
December 1, 2022 - February 1, 2024
Oversaw daily business operations for a high-volume salon, managing scheduling, client relations, and service coordination for a team of 8+ staff members. Processed invoices, payments, and deposits while maintaining organized financial records with high accuracy. Led bookkeeping, expense tracking, account reconciliation, and vendor payment management, reducing payment discrepancies by 15%. Prepared daily sales reports and monitored performance metrics to identify revenue trends and opportunities for growth. Trained and supervised staff, improving operational efficiency and service quality; implemented client retention initiatives that increased repeat bookings. Managed inventory, supply ordering, and vendor relationships to ensure uninterrupted salon operations.
Billing Specialist / Customer Service Support at Spectrum / NetTel USA
September 1, 2020 - October 1, 2022
Handled 80+ inbound client calls daily, resolving complex account and billing issues with a focus on first-call resolution. Verified and maintained accurate customer account information within CRM systems, ensuring data integrity across all records. Consistently exceeded KPIs in customer satisfaction and retention metrics; recognized for empathetic communication in de-escalation situations. Collaborated with cross-functional teams to streamline client issue resolution and reduce average handling time.
E-Commerce Independent Retailer at Amazon Marketplace
January 1, 2019 - January 1, 2021
Managed customer inquiries and resolved service issues through online platforms, maintaining a 4.8+ seller rating. Built and maintained organized tracking systems for customer interactions, orders, and transactions. Implemented strong follow-up processes that increased repeat customer purchases and maintained consistent satisfaction scores.
Assistant Teacher at Reach CYA
September 1, 2018 - April 1, 2020
Supported daily classroom operations for children of diverse needs, maintaining a structured, safe, and organized learning environment. Documented student progress, attendance, and behavioral observations; communicated regularly with parents to ensure consistent support. Demonstrated patience, empathy, and strong interpersonal skills; ensured compliance with safety, supervision, and program standards.

Education

Master of Business Administration (MBA) at Adelphi University
January 1, 2025 - May 1, 2026
Bachelor of Science in Business Administration & Management at Farmingdale State College
September 1, 2017 - January 1, 2020

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Financial Services, Professional Services, Retail