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A professional with proven experience managing communications, office tasks, and data management. Over 3 years of experience providing administrative support, handling customer inquiries, and maintaining documentation. Proficient in using industry tools with a proven track record of maintaining customer interests. Thrive in fast-paced, remote environments and enjoy collaborating with teams to drive efficiency and client satisfaction.…A professional with proven experience managing communications, office tasks, and data management. Over 3 years of experience providing administrative support, handling customer inquiries, and maintaining documentation. Proficient in using industry tools with a proven track record of maintaining customer interests. Thrive in fast-paced, remote environments and enjoy collaborating with teams to drive efficiency and client satisfaction.

Faith Kimiti

Copywriter, Graphic Designer, Video Editor, +5

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A professional with proven experience managing communications, office tasks, and data management. Over 3 years of experience providing administrative support, handling customer inquiries, and maintaining documentation. Proficient in using industry tools with a proven track record of maintaining customer interests. Thrive in fast-paced, remote environments and enjoy collaborating with teams to drive efficiency and client satisfaction.…A professional with proven experience managing communications, office tasks, and data management. Over 3 years of experience providing administrative support, handling customer inquiries, and maintaining documentation. Proficient in using industry tools with a proven track record of maintaining customer interests. Thrive in fast-paced, remote environments and enjoy collaborating with teams to drive efficiency and client satisfaction.

Available to hire

A professional with proven experience managing communications, office tasks, and data management. Over 3 years of experience providing administrative support, handling customer inquiries, and maintaining documentation.

Proficient in using industry tools with a proven track record of maintaining customer interests. Thrive in fast-paced, remote environments and enjoy collaborating with teams to drive efficiency and client satisfaction.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Swahili

Fluent

Kikuyu, Gikuyu

Fluent

French

Intermediate

Work Experience

Customer Relations Representative at 7th Century Music

October 1, 2024 - November 6, 2025

Manage administrative tasks including client communication, document filing, and scheduling. Handle customer relations by addressing inquiries and resolving issues efficiently and professionally, both internally and externally. Mentor team members and contribute to improving overall workflow efficiency. Conduct research to identify and source potential clients, managing engagement processes effectively. Support the sales team by reaching out and onboarding new artists and clients.

Social Media Manager / Customer Relations at 7th Century Music

September 1, 2024 - September 1, 2024

Developed and implemented efficiency enhancement strategies using templates, tools, and AI integration. Crafted digital campaigns and content strategies that engaged audiences. Scheduled and posted content on social media platforms. Analyzed social media performance to understand reach and engagement.

Administrator at International Humanitarian Foundation

January 1, 2022 - January 1, 2022

Managed internal communications and streamlined administrative workflows to improve efficiency. Organized new employee orientation schedules and supported HR recruitment tasks with recruitment and documentation. Drafted and maintained contracts and agreements, ensuring compliance and systematic storage. Coordinated appointments and ensured timely follow-ups, maintaining accurate filing systems.

Clerk at Kenya National Examinations Council

November 1, 2020 - November 1, 2020

Managed data entry and document filing for payroll and examination registration. Ensured data accuracy and consistency across records, resolving issues in a timely manner. Supported recruitment processes and assisted with clerical tasks, ensuring compliance with organizational policies. Provided administrative support to ensure smooth office operations, including scheduling and communication.

Customer Service Clerk at Kenya National Examinations Council

November 1, 2020 - November 1, 2020

Assisted in data entry and record maintenance, contributing to process optimization and better customer support outcomes.

HR Attache at Kiam bu Institute of Science and Technology (KIST)

August 1, 2019 - August 1, 2019

Provided administrative support, including data entry, drafting and organizing contracts, maintaining accuracy and compliance in documentation. Coordinated recruitment processes and office communications, ensuring smooth operations. Identified opportunities to improve processes and introduced best practices to enhance efficiency.

Administrative Assistant at Kiambu Institute of Science and Technology

August 1, 2019 - August 1, 2019

Supported administrative tasks including data entry, filing, and scheduling appointments for customers and employees; assisted in organizing recruitment processes and communication with applicants, improving recruitment communication.