Providing customer service in an international environment with a focus on problem resolution, technical support, and relationship management to deliver excellence. Managing clear and empathetic communication to maintain high satisfaction levels.

Customer Service Advisor at Rede Menor Preço Supermarkets

November 30, 2021 - August 20, 2025

Handled customer service duties in Brazil delivering technical support and maintaining strong client relationships. Focused on clear communication, problem-solving, and support to franchisees across Brazil by developing manuals, institutional content, and promotional materials.

Social Media Specialist / Marketing Analyst at Desh Studio Hair

December 31, 2021 - August 20, 2025

Managed social media content creation, marketing analytics, email marketing projects, and campaign planning and execution. Assisted in internal marketing strategies and corporate event support while leading digital marketing efforts for B2B and B2C sectors.

Marketing and Communications Supervisor at Clube Turismo

January 31, 2023 - August 20, 2025

Led the marketing team and coordinated requests across strategic areas to ensure seamless execution. Planned and executed seasonal sales campaigns focused on performance and commercial results utilizing Meta Ads, email marketing, and sales funnel strategies. Implemented lead generation strategies through landing pages and marketing automation with personalized segmentation. Provided direct support to the commercial board and assisted in developing promotional initiatives and incentive events.

Social Media Specialist at Concentrix

January 1, 2021 - November 6, 2025

Led social media strategy, content planning, and campaigns; created content for social channels; managed CRM and ticketing; onboarded franchise partners across Brazil; developed institutional content and promotional materials; coordinated with marketing teams to ensure consistent brand messaging; used Meta Ads, Google Analytics, Canva, and WordPress; implemented email marketing campaigns, landing pages, and SEO optimization; analyzed performance metrics to optimize campaigns; supported commercial leadership with promotional initiatives and events.

Education

Add your educational history here.

Qualifications

MBA in Retail Marketing

January 1, 2021 - December 31, 2021

Bachelor’s Degree in Social Communication – Advertising and Propaganda

January 1, 2019 - December 31, 2019

Bachelor's Degree in Social Communication – Advertising and Propaganda

January 11, 2030 - January 1, 2019

MBA in Retail Marketing

January 11, 2030 - January 1, 2021

MBA in Retail Marketing

January 11, 2030 - January 1, 2021

Bachelor’s Degree in Social Communication – Advertising and Propaganda

January 11, 2030 - January 1, 2019

Industry Experience

Retail, Travel & Hospitality, Consumer Goods, Media & Entertainment, Professional Services, Real Estate & Construction, Education, Healthcare, Software & Internet