Available to hire
Customer Support Specialist with over 5 years of experience in customer relations and experience.
Experience Level
Language
English
Fluent
Work Experience
Remote Customer Support Executive at RecurPay Subscription (Marmeto)
February 1, 2025 - October 28, 2025Managed high-volume inbound and outbound communications (live chat and email) with over 5,000 B2B merchants regarding account, billing, and operational queries, maintaining a 5-star customer satisfaction rating. Documented customer interactions and detailed feedback regarding platform bugs and feature requests, directly contributing to product improvement cycles. Collaborated with internal product and development teams to troubleshoot recurring issues and enhance the overall customer experience with the software. Authored clear, easy-to-understand communication articles to enhance merchant self-service and reduce inbound volume.
Customer Support Representative at Victoria Cosmetics Retail Company
December 1, 2024 - December 1, 2024Managed a wide range of customer personalities and complaints, converting dissatisfied customers into repeat clients through effective issue resolution and a strong focus on high-quality service. Cultivated positive and long-lasting customer relationships by actively listening to frustrations and empathically addressing concerns, resulting in a 98% increase in customer retention.
Education
BA, Philosophy at University of Benin – Edo State, Nigeria
February 1, 2019 - September 1, 2023MSc Management Information Systems at Cyprus International University - Nicosia, Cyprus
September 1, 2024 - October 28, 2025Qualifications
Google IT Support Professional Certificate
August 1, 2024 - December 1, 2024Technical and Customer Support Fundamentals
June 1, 2024 - August 1, 2024Artificial Intelligence Career Essentials: On The Use of AI For Prompting and Automation
July 1, 2022 - September 1, 2022Virtual Assistant Program (ALX Africa)
July 1, 2022 - September 1, 2022Virtual Assistant Training: CRM and Workflow Tools for Remote Work
January 11, 2030 - October 28, 2025Industry Experience
Software & Internet, Retail, Consumer Goods
Experience Level
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