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Hi, I’m Victor James Fermo, a results-oriented marketing professional with 10+ years across digital marketing, marketing operations, customer experience, sales leadership, and financial services. I design data-driven content strategies, implement scalable workflows, and deliver measurable outcomes by partnering with founders and growth teams. I’m known for operational rigor, analytical thinking, and consistent execution.…Hi, I’m Victor James Fermo, a results-oriented marketing professional with 10+ years across digital marketing, marketing operations, customer experience, sales leadership, and financial services. I design data-driven content strategies, implement scalable workflows, and deliver measurable outcomes by partnering with founders and growth teams. I’m known for operational rigor, analytical thinking, and consistent execution.

Victor James Fermo

Content Strategist, Social Media Manager, Social Media Freelancer, +7

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Hi, I’m Victor James Fermo, a results-oriented marketing professional with 10+ years across digital marketing, marketing operations, customer experience, sales leadership, and financial services. I design data-driven content strategies, implement scalable workflows, and deliver measurable outcomes by partnering with founders and growth teams. I’m known for operational rigor, analytical thinking, and consistent execution.…Hi, I’m Victor James Fermo, a results-oriented marketing professional with 10+ years across digital marketing, marketing operations, customer experience, sales leadership, and financial services. I design data-driven content strategies, implement scalable workflows, and deliver measurable outcomes by partnering with founders and growth teams. I’m known for operational rigor, analytical thinking, and consistent execution.

Available to hire

Hi, I’m Victor James Fermo, a results-oriented marketing professional with 10+ years across digital marketing, marketing operations, customer experience, sales leadership, and financial services.

I design data-driven content strategies, implement scalable workflows, and deliver measurable outcomes by partnering with founders and growth teams. I’m known for operational rigor, analytical thinking, and consistent execution.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Marketing Operations & Social Media Strategist (Freelance / Consultant) at Freelance

January 21, 2026 - Present

Marketing Operations & Social Media Strategist (Freelance / Consultant) at Independent / Freelance

January 1, 2022 - Present

Designed and executed data-driven content strategies to improve engagement and brand authority; produced high-performing visuals and short-form videos; built marketing workflows that reduced manual effort and improved turnaround time; analyzed performance data to optimize ROI; partnered with founders on growth initiatives.

Social Media Manager | Content & Growth (Freelance) at Independent / Freelance

January 1, 2022 - Present

Developed structured content calendars aligned with brand objectives; designed branded assets in Canva Pro; wrote conversion-focused captions; edited short-form videos; optimized profiles and assets; delivered performance reports with actionable insights.

Marketing Services Executive at Ashford Dental Centre

January 1, 2021 - January 1, 2026

Increased patient acquisition by 25% YoY through targeted campaigns and CRM optimization; improved client retention by 15% via personalized follow-up programs and service enhancements; managed cross-channel marketing (email, social media, in-clinic promotions), driving a 20% increase in appointment bookings; collaborated with clinical and administrative teams to streamline the customer journey.

Customer Service Expert / Virtual Assistant / Sales Support at Online (Freelance)

January 1, 2020 - October 31, 2020

Delivered transcription and captioning with 98%+ accuracy; completed 1,000+ data conversions; built prospect lists that expanded campaign reach by 30%; executed email marketing campaigns increasing open rates by 15% and click-through rates by 8%; conducted cold calls, converting approximately 10% of leads into negotiations.

Specialist – Auto Finance at JPMorgan Chase & Co. – Philippines

September 1, 2018 - April 1, 2019

Handled 50–70 inbound calls daily with a 95% first-call resolution; processed payments and updated loan accounts with 100% accuracy; reduced escalation cases by 20% through effective issue resolution.

Credit Card Specialist at JPMorgan Chase & Co. – Philippines

April 1, 2016 - September 1, 2018

Supported Amazon Credit Card customers with inquiries; consistently ranked in the top 10% for CSAT; improved customer retention through tailored solutions and proactive support.

Sales Manager at Moldex Realty and Lands

November 1, 2014 - March 1, 2016

Led a team of 10 agents to achieve 120% of sales targets for two consecutive years; trained and coached agents, reducing onboarding time by 30%; organized open houses and events increasing lead generation by 40% year-over-year.

Sales Manager / Property Investment Consultant at Picar Development, Inc.

January 1, 2013 - September 1, 2014

Directed sales teams to exceed monthly and quarterly revenue targets; delivered training programs increasing agent close rates by 20%; advised clients on property investment and financing, driving repeat business and stronger client trust.

Accounts Control Analyst / Specialist at Philippine National Bank

February 1, 2010 - November 1, 2012

Ensured accuracy of General Ledger reporting and regulatory compliance; prepared monthly, quarterly, and annual financial reports; reduced discrepancies by 15% through reconciliation and cross-team coordination.

Account Officer at Development Bank of the Philippines

June 1, 2008 - November 1, 2008

Built and managed a loan portfolio, increasing client acquisition by 20% within six months; evaluated loan applications and structured appropriate financing packages; improved client satisfaction and repayment compliance through proactive relationship management.

Marketing Operations & Social Media Strategist (Freelance / Consultant) at Freelance / Independent

January 1, 2022 - Present

Designed and executed data-driven content strategies that improved engagement, consistency, and brand authority. Produced high-performing visuals, captions, and short-form videos aligned with platform best practices. Built marketing workflows that reduced manual effort and improved turnaround time. Analyzed performance data to refine strategies and improve ROI. Worked directly with founders and business owners as a strategic partner supporting growth initiatives.

Social Media Manager | Content & Growth (Freelance) at Freelance

January 1, 2022 - Present

Developed structured content calendars aligned with brand objectives and audience behavior. Designed branded visual assets using Canva Pro. Wrote conversion-focused captions and short-form copy. Edited short-form videos (Reels and similar formats) to support engagement and retention. Optimized social profiles, bios, and brand assets across platforms. Delivered performance reports with clear, actionable insights.

Customer Service Expert / Virtual Assistant / Sales Support at Online

January 1, 2020 - October 1, 2020

Delivered transcription and captioning services with 98%+ accuracy. Completed 1,000+ data conversions (PDF to CSV, Google Sheets) with 100% accuracy. Built prospect lists that improved campaign reach by 30%. Executed email marketing campaigns, increasing open rates by 15% and click-through rates by 8%. Conducted cold calls, converting approximately 10% of leads into negotiations.