I am a highly resourceful, innovative and competent IT professional with substantial experience as a programmer, technician, manager and director across the IT industry, including marketing and sales, systems design and delivery, and end-to-end service delivery. I have led complex deployments, including ERP and CRM implementations, cloud-based server solutions and large-scale user rollouts. As a Service Manager, I have experience coordinating resources to meet daily delivery schedules, guiding teams, building strong client relationships and communicating complex technical concepts to stakeholders. I excel at turning bottlenecks into practical solutions, training staff, and delivering projects on time and within budget while ensuring client satisfaction.…

Mark Richards - Webcliq

I am a highly resourceful, innovative and competent IT professional with substantial experience as a programmer, technician, manager and director across the IT industry, including marketing and sales, systems design and delivery, and end-to-end service delivery. I have led complex deployments, including ERP and CRM implementations, cloud-based server solutions and large-scale user rollouts. As a Service Manager, I have experience coordinating resources to meet daily delivery schedules, guiding teams, building strong client relationships and communicating complex technical concepts to stakeholders. I excel at turning bottlenecks into practical solutions, training staff, and delivering projects on time and within budget while ensuring client satisfaction.…

Available to hire

I am a highly resourceful, innovative and competent IT professional with substantial experience as a programmer, technician, manager and director across the IT industry, including marketing and sales, systems design and delivery, and end-to-end service delivery. I have led complex deployments, including ERP and CRM implementations, cloud-based server solutions and large-scale user rollouts.

As a Service Manager, I have experience coordinating resources to meet daily delivery schedules, guiding teams, building strong client relationships and communicating complex technical concepts to stakeholders. I excel at turning bottlenecks into practical solutions, training staff, and delivering projects on time and within budget while ensuring client satisfaction.

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Skills

Experience Level

CRM
Expert
Web Design
Expert
PHP
Expert
JavaScript
Expert
Microsoft SQL
Expert
Node.js
Expert
MySQL
Expert
Active Directory
Intermediate
Azure
Intermediate
MongoDB
Intermediate
Oracle
Intermediate
Docker
Intermediate
Kubernetes
Intermediate
React JS
Beginner
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Language

Spanish; Castilian
Advanced
English
Fluent
French
Beginner

Work Experience

Owner and Contractor at Webcliq
May 1, 2001 - Present
Business owner and programmer; acts as Service Delivery Manager / IT Manager to several English-speaking businesses on the Island, delivering ERP and CRM deployments and ongoing system installation and support.
Sales and Marketing Director at Sigma UK
January 1, 2000 - January 1, 2001
Primary responsibility for launching a UK-based international online IT contractor recruitment website for owners and developers.
Service Delivery Manager and Consultant at Silversands
July 1, 1998 - January 1, 2000
Employed by Silversands and contracted to Thomson Missile Electronics; led service delivery and consultancy projects.
Support Desk Contractor at Westland Helicopters
January 1, 1998 - July 1, 1998
Support desk technician working with Windows 2000, Novell networks and SAP ERP.
Managing Director at Next Solutions
February 1, 1989 - October 1, 1997
Computer dealership supplying network servers, workstations and application programs; managed seven staff and delivered IT solutions to schools, businesses and individuals.
Marketing Director at Softstar
February 1, 1986 - January 1, 1989
Software wholesaler; marketed to Dealers and Businesses; built and ran the marketing function.
Sales and Marketing Manager at Axis Solutions
May 1, 1984 - January 1, 1997
Developed marketing materials; designed and specified new Accounts modules including CRM, Job Costing and Manufacturing Control; built dealer network.

Education

BA in Geography and History at Oxford Brookes University
January 11, 2030 - January 1, 1972
Post Graduate Certificate in Education at University of Southampton
January 11, 2030 - January 1, 1973
RSA Diploma TCDITT (Training Teachers in IT) at RSA
January 1, 1982 - January 31, 2026
MCSE NT4 at Microsoft
January 1, 1987 - January 31, 2026
Novell Certified Engineer at Novell
January 1, 1984 - January 31, 2026
Cisco Networking Certification at Cisco
January 11, 2030 - January 31, 2026

Qualifications

MCSE NT4
January 1, 1987 - January 31, 2026
Novell Certified Engineer
January 1, 1984 - January 31, 2026
RSA Diploma TCDITT (Training Teachers in IT)
January 1, 1982 - January 31, 2026
Cisco Networking Certification
January 11, 2030 - January 31, 2026
Concurrent CPM Certification
January 11, 2030 - January 31, 2026

Industry Experience

Software & Internet, Professional Services, Manufacturing, Media & Entertainment