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I am a seasoned training and development professional with over 20 years of experience designing and delivering impactful corporate training programs. I specialize in leadership development, sales training, call centre operations, customer service, and performance management. I am passionate about creating engaging in-person and online training experiences that enhance employee performance and organizational efficiency. Throughout my career, I've worked across various industries including telecommunications, ERP solutions, and corporate training, leveraging adult learning principles and innovative methodologies. I have a wide skill set spanning instructional design, eLearning development, video production, and human resource management, all aimed at supporting organizational growth and change management.…I am a seasoned training and development professional with over 20 years of experience designing and delivering impactful corporate training programs. I specialize in leadership development, sales training, call centre operations, customer service, and performance management. I am passionate about creating engaging in-person and online training experiences that enhance employee performance and organizational efficiency. Throughout my career, I've worked across various industries including telecommunications, ERP solutions, and corporate training, leveraging adult learning principles and innovative methodologies. I have a wide skill set spanning instructional design, eLearning development, video production, and human resource management, all aimed at supporting organizational growth and change management.

Awais Malik

Actor, Voice Actor, Voiceover Artist, +5

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I am a seasoned training and development professional with over 20 years of experience designing and delivering impactful corporate training programs. I specialize in leadership development, sales training, call centre operations, customer service, and performance management. I am passionate about creating engaging in-person and online training experiences that enhance employee performance and organizational efficiency. Throughout my career, I've worked across various industries including telecommunications, ERP solutions, and corporate training, leveraging adult learning principles and innovative methodologies. I have a wide skill set spanning instructional design, eLearning development, video production, and human resource management, all aimed at supporting organizational growth and change management.…I am a seasoned training and development professional with over 20 years of experience designing and delivering impactful corporate training programs. I specialize in leadership development, sales training, call centre operations, customer service, and performance management. I am passionate about creating engaging in-person and online training experiences that enhance employee performance and organizational efficiency. Throughout my career, I've worked across various industries including telecommunications, ERP solutions, and corporate training, leveraging adult learning principles and innovative methodologies. I have a wide skill set spanning instructional design, eLearning development, video production, and human resource management, all aimed at supporting organizational growth and change management.

Available to hire

I am a seasoned training and development professional with over 20 years of experience designing and delivering impactful corporate training programs. I specialize in leadership development, sales training, call centre operations, customer service, and performance management. I am passionate about creating engaging in-person and online training experiences that enhance employee performance and organizational efficiency.

Throughout my career, I’ve worked across various industries including telecommunications, ERP solutions, and corporate training, leveraging adult learning principles and innovative methodologies. I have a wide skill set spanning instructional design, eLearning development, video production, and human resource management, all aimed at supporting organizational growth and change management.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

French

Fluent

Urdu

Fluent

Hindi

Fluent

Panjabi, Punjabi

Fluent

English

Fluent

Work Experience

Radio Host at CityFM89

January 1, 2004 - Present

As a pioneering radio broadcaster with over 25 years in the industry, I host The Rush Hour evening drive-time show on Pakistan's largest English radio network. I engage audiences across four cities through interactive programming featuring top 40 hits, live calls, contests, and audience participation. Additionally, I have hosted multiple other shows including The Breakfast Show, Charted Territory, Generation X, and The Drive Thru. My expertise also extends to professional audio production, podcasting, and multi-platform content creation using major DAWs and schedulers.

Podcast Host at Lifelong Wellness Podcast

December 31, 2022 - August 11, 2025

Hosted and produced the Life Long Wellness Podcast from 2020 to 2022, featuring hundreds of health industry experts. Responsible for content research, guest coordination, hosting, technical production, promotion, analytics, scriptwriting, and cross-platform distribution. Recorded in professional studios using premium audio equipment and managed remote guest sessions across multiple platforms.

Head of Human Excellence at Touchstone Communications

December 31, 2013 - August 11, 2025

Led the strategic alignment of HR with company goals, driving talent acquisition, retention, and development. Successfully reduced turnover by 25%, revamped training frameworks for over 500 employees, delivered leadership training improving team productivity by 30%, and executed customized performance development programs enhancing employee satisfaction and performance.

Human Resource Manager at Zong China Mobile

December 31, 2011 - August 11, 2025

Managed nationwide HR operations focused on policy development, regional coordination, employee well-being, and culture building. Achievements include a 10% fuel cost reduction via vehicle policy revision, process automation of HR functions, corporate culture initiatives like rewards and wellness programs, and leading recruitment across major cities ensuring talent alignment with organizational needs.

Quality Assurance Manager at Jazz (Mobilink)

December 31, 2008 - August 11, 2025

Oversaw quality assurance for a 400-seat contact center, significantly improving service metrics from 64% to 92% within 16 months. Recruited over 200 CSRs, introduced a Pashto language queue enhancing customer access, implemented new communication technologies, standardized SOPs across three centers, and launched the Blackberry IVR 120 system to enhance smartphone user experience.

Director Human Resources at Touchstone Communications

December 31, 2006 - August 11, 2025

Directed HR for a company growing from 200 to 900 employees. Developed a custom performance appraisal system, introduced provident fund and remuneration packages, authored company-wide policies, reduced attrition by 50%, led hiring and onboarding programs, and spearheaded a 9-month branding campaign positioning the company as an employer of choice.

Information Technology Purchaser at Wysdom

December 31, 2003 - August 11, 2025

Managed IT purchasing and help desk support for a wireless software developer, specializing in Microsoft licensing, Oracle, and Sun Microsystems hardware procurement including servers and office equipment.

Account Executive at Insight

December 31, 2001 - August 11, 2025

Handled inside and outside sales with responsibility for full sales cycles including cold calling, prospecting, client needs analysis, and sales closing. Promoted hardware, software, and IT services to U.S. businesses, collaborating with sales specialists to offer complete technology solutions and consistently achieved monthly sales targets.

Training Lead at Kohl and Frisch

April 1, 2025 - Present

Leading training initiatives for a major Microsoft Dynamics ERP implementation project to empower internal teams and external stakeholders. Responsibilities include assessing skill gaps, designing blended learning solutions, creating various training materials, developing customer-facing resources, and managing end-to-end training operations including LMS and SharePoint portals. Employed adult learning principles and Train-the-Trainer models to enhance engagement and performance.

Training Manager at Avenview

April 1, 2025 - August 11, 2025

Designed and delivered comprehensive in-person and online training programs aligned with business strategy and quality standards. Conducted training needs assessments, created onboarding and orientation sessions, developed eLearning content, implemented KPIs to measure effectiveness, and managed logistics including scheduling and certification tracking.

Learning and Development Consultant at Sonus Carta Corporation

August 1, 2019 - August 11, 2025

Consulted telecommunication, call center, and BPO companies to implement LMS and improve organizational development. Designed training programs, conducted Train-the-Trainer workshops, developed onboarding and skills training, implemented KPIs for continuous improvement, managed compliance tracking, and conducted training audits.

Learning & Development Manager at Touchstone Communications

December 1, 2013 - August 11, 2025

Fostered a culture of success through talent development initiatives focusing on skill-building and career development. Restructured training and onboarding for 500+ employees, developed leadership and performance management programs, and led a Train-the-Trainer program to enhance management coaching skills, resulting in increased employee satisfaction and performance.

Human Resource Manager at Zong China Mobile

January 1, 2011 - August 11, 2025

Managed nationwide HR operations with a focus on policy development, regional coordination, and organizational culture improvement. Achievements included cost reduction via vehicle policy revision, process automation, employee engagement programs, values enforcement, and leading recruitment for key locations.

Quality Assurance Manager at Jazz (Mobilink)

January 1, 2008 - August 11, 2025

Oversaw quality assurance for a 400-seat contact center, focusing on service levels and operational processes. Key achievements included recruiting 200+ representatives, creating Pashto language support queue, implementing communication technology solutions, improving quality metrics significantly, and standardizing SOPs across centers.

Human Resources Manager at Touchstone Communications

January 1, 2006 - August 11, 2025

Led HR department during company growth from 200 to 900 employees. Developed custom Performance Appraisal System, established Provident Fund, implemented remuneration packages, authored company policies, reduced attrition by 50%, and conducted extensive branding and recruitment campaigns.

Information Technology Sales Specialist at Insight

January 1, 2003 - August 11, 2025

Developed and maintained business relationships with US clients selling hardware, software, and IT services. Managed full sales cycles, identified client needs, and provided tailored technology solutions while consistently meeting or exceeding sales targets.