I'm a customer operations professional transitioning into SaaS Customer Success with experience managing high-volume workflows, onboarding-style processes, and resolving escalations in fast-paced environments. I'm passionate about cross-functional collaboration and documentation to drive reliable, scalable customer outcomes. I'm seeking remote-first Customer Success or Implementation roles within global SaaS teams, where I can apply my strengths in onboarding, process improvement, and proactive communication to help customers succeed.…

William T. Schiebe

I'm a customer operations professional transitioning into SaaS Customer Success with experience managing high-volume workflows, onboarding-style processes, and resolving escalations in fast-paced environments. I'm passionate about cross-functional collaboration and documentation to drive reliable, scalable customer outcomes. I'm seeking remote-first Customer Success or Implementation roles within global SaaS teams, where I can apply my strengths in onboarding, process improvement, and proactive communication to help customers succeed.…

Available to hire

I’m a customer operations professional transitioning into SaaS Customer Success with experience managing high-volume workflows, onboarding-style processes, and resolving escalations in fast-paced environments. I’m passionate about cross-functional collaboration and documentation to drive reliable, scalable customer outcomes.

I’m seeking remote-first Customer Success or Implementation roles within global SaaS teams, where I can apply my strengths in onboarding, process improvement, and proactive communication to help customers succeed.

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Skills

Experience Level

Illustration
Intermediate
3D Design
Intermediate
Book Illustration
Intermediate
Logo
Intermediate

Work Experience

Customer Operations at Fine Dining Hospitality
January 1, 2008 - Present
Managed 60–120+ concurrent customer workflows per shift, prioritizing tasks and resolving escalations while maintaining operational reliability under peak demand. Coordinated communication across teams to ensure smooth service delivery and a consistent customer experience. Supported onboarding-style customer transitions by setting expectations and guiding clients through structured service processes. Documented recurring workflow issues to improve consistency and reduce operational friction.
Server at Gabrielle’s Italian Steakhouse
January 1, 2021 - Present
Provided high-end guest service in a fast-paced environment, maintained professionalism under pressure, and demonstrated multitasking, communication, and time-management skills.
Freelance Graphic Designer & Photographer at Self-Employed
January 1, 2014 - Present
Managed end-to-end client onboarding workflows, coordinated timelines, deliverables, and stakeholder communication. Translated client requirements into structured project plans and executed deliverables reliably. Maintained client relationships through proactive communication and expectation management.
3D Finishing Artist at Enhance Colour
January 1, 2021 - January 1, 2023
3D finishing and color enhancement for projects to support visual storytelling and production workflows.
Illustrator – Children’s Book at Luther Blackwell
January 1, 2022 - January 1, 2023
Illustrated a children’s book, bringing characters and scenes to life through original artwork and style alignment with the author's vision.

Education

Emergency Medical Technician Certification at Yble Sponsor Hospital
January 1, 2024 - January 1, 2025
BFA in Photography, Minor in Visual Design at University of Hartford
January 1, 2014 - January 1, 2017
Associate in Graphic Design at Houston Community College
January 1, 2012 - January 1, 2014

Qualifications

Emergency Medical Technician Certification
January 1, 2024 - January 1, 2025

Industry Experience

Media & Entertainment, Professional Services, Software & Internet
    paper Rudy Jr

    Rudy Jr.: Making the Sleigh Team
    Children’s Book Illustration Project

    This series of illustrations was created for a children’s book following Rudy Jr., the son of Rudolph the Red-Nosed Reindeer, as he works to earn his place on Santa’s sleigh team. The story blends classic holiday charm with modern themes, exploring resilience, bullying, self-confidence, and young love.

    My role focused on bringing personality and emotion to each character while visually supporting the narrative arc—from playful competition and team dynamics to more vulnerable, character-driven moments. The style balances warmth and humor with expressive storytelling, creating an engaging world that feels both familiar and contemporary.

    Each scene was designed to capture motion, mood, and character relationships, helping young readers connect with Rudy Jr.’s journey as he strives to prove himself and make his father and himself proud.