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Hi, I'm Yarlin Vega, a content moderation and customer support professional with five years of experience working with video and music apps. I specialize in maintaining safe communities, enforcing policies, and delivering top-notch user support in fast-paced call center environments. I thrive on turning complex moderation challenges into clear processes, creating actionable reports, and training teammates to raise the overall user experience. I enjoy collaborating with cross-functional teams to resolve recurring issues and implement strategies that improve content quality.…Hi, I'm Yarlin Vega, a content moderation and customer support professional with five years of experience working with video and music apps. I specialize in maintaining safe communities, enforcing policies, and delivering top-notch user support in fast-paced call center environments. I thrive on turning complex moderation challenges into clear processes, creating actionable reports, and training teammates to raise the overall user experience. I enjoy collaborating with cross-functional teams to resolve recurring issues and implement strategies that improve content quality.

Yarlin Vega

Video Editor, Content Producer, Content Creator, +2

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Hi, I'm Yarlin Vega, a content moderation and customer support professional with five years of experience working with video and music apps. I specialize in maintaining safe communities, enforcing policies, and delivering top-notch user support in fast-paced call center environments. I thrive on turning complex moderation challenges into clear processes, creating actionable reports, and training teammates to raise the overall user experience. I enjoy collaborating with cross-functional teams to resolve recurring issues and implement strategies that improve content quality.…Hi, I'm Yarlin Vega, a content moderation and customer support professional with five years of experience working with video and music apps. I specialize in maintaining safe communities, enforcing policies, and delivering top-notch user support in fast-paced call center environments. I thrive on turning complex moderation challenges into clear processes, creating actionable reports, and training teammates to raise the overall user experience. I enjoy collaborating with cross-functional teams to resolve recurring issues and implement strategies that improve content quality.

Available to hire

Hi, I’m Yarlin Vega, a content moderation and customer support professional with five years of experience working with video and music apps. I specialize in maintaining safe communities, enforcing policies, and delivering top-notch user support in fast-paced call center environments.

I thrive on turning complex moderation challenges into clear processes, creating actionable reports, and training teammates to raise the overall user experience. I enjoy collaborating with cross-functional teams to resolve recurring issues and implement strategies that improve content quality.

Skills

Explainer Video

Music Video

Experience Level

Explainer Video

Intermediate

Music Video

Intermediate

Language

English

Intermediate

Work Experience

Content Moderator at Teleperformance

November 1, 2019 - April 1, 2024

Moderated content on video and music applications, ensuring compliance with community policies and guidelines. Implemented moderation strategies to improve content quality and enhance the user experience. Collaborated with the team to identify and resolve recurring issues on the platform. Generated reports and analysis on content activity to inform moderation policies.

Customer Service Agent at Teleperformance

November 1, 2019 - April 1, 2024

Handled customer inquiries and resolved issues related to the application, providing high-quality service. Managed complaints and provided effective solutions to improve customer satisfaction. Trained new employees on customer service procedures and system usage.