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I am a dynamic operations professional with extensive experience in logistics, e-commerce, and customer support within high-end retail and streetwear. I excel at optimizing processes, leading cross-functional teams, and driving operational efficiency to elevate brand performance. I’m adept at integrating logistics systems and platforms to streamline workflows and ensure seamless customer experiences. I bring strong leadership, analytical problem-solving, and a hands-on approach to navigate fast-paced environments and deliver results. After years of success in operations and logistics, I’ve been inspired to venture into the creative space, pursuing photography as a new outlet to express my perspective, capture authentic moments, and blend my passion for fashion and storytelling with visual artistry. Current work: timothyasuncion.com…I am a dynamic operations professional with extensive experience in logistics, e-commerce, and customer support within high-end retail and streetwear. I excel at optimizing processes, leading cross-functional teams, and driving operational efficiency to elevate brand performance. I’m adept at integrating logistics systems and platforms to streamline workflows and ensure seamless customer experiences. I bring strong leadership, analytical problem-solving, and a hands-on approach to navigate fast-paced environments and deliver results. After years of success in operations and logistics, I’ve been inspired to venture into the creative space, pursuing photography as a new outlet to express my perspective, capture authentic moments, and blend my passion for fashion and storytelling with visual artistry. Current work: timothyasuncion.com

Timothy Asuncion

Photographer, Photoshop Editor, Image Editor

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I am a dynamic operations professional with extensive experience in logistics, e-commerce, and customer support within high-end retail and streetwear. I excel at optimizing processes, leading cross-functional teams, and driving operational efficiency to elevate brand performance. I’m adept at integrating logistics systems and platforms to streamline workflows and ensure seamless customer experiences. I bring strong leadership, analytical problem-solving, and a hands-on approach to navigate fast-paced environments and deliver results. After years of success in operations and logistics, I’ve been inspired to venture into the creative space, pursuing photography as a new outlet to express my perspective, capture authentic moments, and blend my passion for fashion and storytelling with visual artistry. Current work: timothyasuncion.com…I am a dynamic operations professional with extensive experience in logistics, e-commerce, and customer support within high-end retail and streetwear. I excel at optimizing processes, leading cross-functional teams, and driving operational efficiency to elevate brand performance. I’m adept at integrating logistics systems and platforms to streamline workflows and ensure seamless customer experiences. I bring strong leadership, analytical problem-solving, and a hands-on approach to navigate fast-paced environments and deliver results. After years of success in operations and logistics, I’ve been inspired to venture into the creative space, pursuing photography as a new outlet to express my perspective, capture authentic moments, and blend my passion for fashion and storytelling with visual artistry. Current work: timothyasuncion.com

Available to hire

I am a dynamic operations professional with extensive experience in logistics, e-commerce, and customer support within high-end retail and streetwear. I excel at optimizing processes, leading cross-functional teams, and driving operational efficiency to elevate brand performance.

I’m adept at integrating logistics systems and platforms to streamline workflows and ensure seamless customer experiences. I bring strong leadership, analytical problem-solving, and a hands-on approach to navigate fast-paced environments and deliver results.

After years of success in operations and logistics, I’ve been inspired to venture into the creative space, pursuing photography as a new outlet to express my perspective, capture authentic moments, and blend my passion for fashion and storytelling with visual artistry.

Current work: timothyasuncion.com

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Operations Manager at Amiri HQ

February 1, 2025 - October 30, 2025

Manage seasonal inbound logistics across global 3PL warehouses, ensuring timely, error-free delivery and full documentation to avoid delays. Coordinate with production, vendors, and 3PLs to reconcile inbound reports and resolve shipment discrepancies. Created and implemented SOPs for inbound communication and vendor scheduling, improving operational clarity and accountability. Liaised with internal departments to provide status reports and address logistics-related customer concerns proactively.

3PL Logistics Coordinator at Stussy

February 1, 2025 - February 1, 2025

Manage inbound priority for B2B and B2C inventory, ensuring timely processing and accurate reporting. Oversee inventory receipt through TMS systems (FullCircle), delivering detailed reports to finance and operations teams. Send Inbound Priority list to 3PL according to product launch dates. Partner with 3PL providers to enforce SOP compliance and streamline inbound/outbound processes. Provide weekly inbound forecasting to optimize resource allocation at 3PL warehouses. Troubleshot real-time logistics challenges to maintain service-level agreements (SLAs). Develop and update SOPs to enhance efficiency and compliance across operations.

Shipping Operations Manager at Feature HQ

January 1, 2024 - January 1, 2024

Directed a team of 10-12 shippers, ensuring SLA compliance and operational excellence. Enhanced existing processes while introducing innovative strategies to improve shipping efficiency. Coordinated multi-store transfers and resolved inventory discrepancies swiftly to maintain accuracy. Regularly communicated with executives to provide visibility into operational progress and challenges. Expanded expertise in fulfillment channels such as GOAT and Farfetch integrations.

General Manager at Feature

August 1, 2023 - August 1, 2023

Spearheaded the launch of Feature’s Scottsdale flagship location, managing all aspects of operations. Optimized daily work flows for inventory management, shipping, and order fulfillment to meet KPIs. Prepared detailed end-of-day reports, offering insights into sales trends and operational performance. Managed payroll, scheduling, and onboarding to support team development. Collaborated with inventory managers to resolve discrepancies and ensure accuracy.

E-commerce/Customer Service ASM at Feature HQ

July 1, 2022 - July 1, 2022

Led a team of customer support agents, reducing response times by 20% through improved workﬂows. Developed a streamlined returns/exchange process, enhancing inventory turnover and customer satisfaction. Identified recurring customer issues using data analysis, resulting in a 25% reduction in ticket volume. Maintained a 95% customer satisfaction rate by resolving escalated issues effectively. Created training materials for FreshDesk and Intercom, decreasing onboarding time by 30%.