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I am a detail-oriented Administrative Assistant based in the Greater Montreal area with over nine years of experience supporting operations, customer service, and marketing at ELSÖ Inc. I excel at handling calls, data entry, document management, and coordinating social media marketing, all while delivering friendly, professional service to clients and colleagues. Fluent in English and French, I thrive in fast-paced environments and enjoy helping teams improve customer experiences, streamline processes, and contribute to sales and marketing efforts. I am seeking opportunities to leverage my administrative and customer-focused strengths in a collaborative setting.…I am a detail-oriented Administrative Assistant based in the Greater Montreal area with over nine years of experience supporting operations, customer service, and marketing at ELSÖ Inc. I excel at handling calls, data entry, document management, and coordinating social media marketing, all while delivering friendly, professional service to clients and colleagues. Fluent in English and French, I thrive in fast-paced environments and enjoy helping teams improve customer experiences, streamline processes, and contribute to sales and marketing efforts. I am seeking opportunities to leverage my administrative and customer-focused strengths in a collaborative setting.

Zaharah Sapuan

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I am a detail-oriented Administrative Assistant based in the Greater Montreal area with over nine years of experience supporting operations, customer service, and marketing at ELSÖ Inc. I excel at handling calls, data entry, document management, and coordinating social media marketing, all while delivering friendly, professional service to clients and colleagues. Fluent in English and French, I thrive in fast-paced environments and enjoy helping teams improve customer experiences, streamline processes, and contribute to sales and marketing efforts. I am seeking opportunities to leverage my administrative and customer-focused strengths in a collaborative setting.…I am a detail-oriented Administrative Assistant based in the Greater Montreal area with over nine years of experience supporting operations, customer service, and marketing at ELSÖ Inc. I excel at handling calls, data entry, document management, and coordinating social media marketing, all while delivering friendly, professional service to clients and colleagues. Fluent in English and French, I thrive in fast-paced environments and enjoy helping teams improve customer experiences, streamline processes, and contribute to sales and marketing efforts. I am seeking opportunities to leverage my administrative and customer-focused strengths in a collaborative setting.

Available to hire

I am a detail-oriented Administrative Assistant based in the Greater Montreal area with over nine years of experience supporting operations, customer service, and marketing at ELSÖ Inc. I excel at handling calls, data entry, document management, and coordinating social media marketing, all while delivering friendly, professional service to clients and colleagues.

Fluent in English and French, I thrive in fast-paced environments and enjoy helping teams improve customer experiences, streamline processes, and contribute to sales and marketing efforts. I am seeking opportunities to leverage my administrative and customer-focused strengths in a collaborative setting.

Skills

Canva

Email Marketing

Language

English

Fluent

French

Advanced

Work Experience

Administrative Assistant at ELSÖ Inc.

February 1, 2016 - Present

Responsibilities include receiving/answering calls and fax inquiries, calling potential customers for inside sales, receiving feedback from inactive customers to improve company services, processing information and entering it as data on computer, performing clerical duties such as organizing files, managing emails and mails, photocopying and printing important documents, managing the company's social media and marketing.

Customer Service Representative at Optimal Payments now Paysafe Group

July 1, 2013 - December 1, 2014

Providing exceptional, friendly customer service to members, informing clients about the promotions of the day, giving information about the services used, resolving problems for customers and their online accounts, handling calls/e-mails/live chats, acting as a point of contact for clients and internal departments, responding and following up with refund requests, contributing to the number of contacts per hour objective, and working in a team to meet targets.

Retail Salesperson at Boutique Terra Nostra

August 1, 2008 - May 1, 2013

Opening/closing the store, welcoming clients, informing about promotions, assisting with fitting rooms, providing excellent customer service, contributing to the visual presentation of merchandise, folding and displaying clothes, maintaining store cleanliness, meeting sales objectives, and assisting in hiring decisions and team compliance.

Sales Associate at Gap Inc./Old Navy

October 1, 2007 - April 1, 2008

Welcoming clients, informing about promotions, helping with fitting rooms, providing excellent customer service, folding and unwrapping merchandise, contributing to store cleanliness, and working in a team to meet sales objectives.

Receptionist at Elso International

June 1, 2006 - September 1, 2006

Summer work experience; receiving/answering calls and fax inquiries, processing information and entering it as data on computer, entering and expediting orders, performing clerical duties such as organizing files, providing delivery and invoicing instructions, providing pricing and product details, providing technical information, managing emails and mails, sending important letters, photocopying and printing important documents.