Available to hire
Hi, I’m Oliverio Barragao. I’m a Senior Process Executive at Cognizant with a strong focus on policy, trust and safety, and process improvement. I’m known for my attention to detail, reliability, and ability to work well both independently and in a team, with a passion for helping others and sharing knowledge. In my current role I review content, advise colleagues on decision-making, and analyze data quality and productivity to drive better outcomes.
Experience Level
Language
Portuguese
Fluent
French
Fluent
English
Fluent
Chinese
Beginner
Work Experience
Senior Process Executive at Cognizant
November 1, 2021 - PresentTrust and Safety Policy Expert focusing on content review and removal decisions; provides policy guidance to other agents; analyzes personal and team data quality and IT productivity; supports Apple Maps users through calls, emails, and chats.
Owner at Sopro Quotidiano Pizzeria
March 1, 2016 - October 1, 2021Managed staff, promoted and marketed products, and oversaw daily operations of the pizzeria.
Pool Manager at Self-employed
April 1, 2011 - February 1, 2016Controlled the condition of the swimming pools and managed client-related operations.
Receptionist at Hertz
April 1, 2010 - December 1, 2010Served customers to rent cars, prepared contracts, and delivered vehicles.
Cashier / Customer Service at Pingo Doce
March 1, 2009 - March 1, 2010Handled cash transactions and customer service duties.
Front Desk Receptionist at T-Phone
August 1, 2008 - January 1, 2009Sold mobile phones, topped up SIM cards, managed repairs, and provided customer service via phone.
Cashier at Auchan Retail Store
January 1, 2008 - June 1, 2008Cashier responsibilities in a retail environment.
Pool Manager at Self-employed
September 1, 2007 - December 1, 2007Checked pool conditions and safety measures for clients.
Promoter at Service Innovation Group
January 1, 2001 - August 1, 2007Promoted new products, assisted customers with repairs, and provided telephone-based customer service; promoted Coca-Cola, Pepsi, Vodafone, and PT (Portugal Telecom), including coverage for EURO 2004 journalists.
Education
Economy at Escola Secundária Albufeira
September 1, 1993 - June 1, 2000Qualifications
Industry Experience
Software & Internet, Professional Services, Retail, Travel & Hospitality
Experience Level
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