OB

OLIVERIO BARRAGAO

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Hi, I’m Oliverio Barragao. I’m a Senior Process Executive at Cognizant with a strong focus on policy, trust and safety, and process improvement.

About

Hi, I’m Oliverio Barragao. I’m a Senior Process Executive at Cognizant with a strong focus on policy, trust and safety, and process improvement. I’m known for my attention to detail, reliability, and ability to work well both independently and in a team, with a passion for helping others and sharing knowledge. In my current role I review content, advise colleagues on decision-making, and analyze data quality and productivity to drive better outcomes.

  • 24 years' experience
  • Joined January 2025

Languages

  • PortugueseFluent
  • FrenchFluent
  • EnglishFluent
  • ChineseBeginner

Industry experience

  • Software & Internet
  • Professional Services
  • Retail
  • Travel & Hospitality

Work experience· 9 roles

Senior Process Executive · CognizantNov 2021 – Present · 5 yrs 1 mo

Trust and Safety Policy Expert focusing on content review and removal decisions; provides policy guidance to other agents; analyzes personal and team data quality and IT productivity; supports Apple Maps users through calls, emails, and chats.

Owner · Sopro Quotidiano PizzeriaMar 2016 – Oct 2021 · 5 yrs 8 mos

Managed staff, promoted and marketed products, and oversaw daily operations of the pizzeria.

Pool Manager · Self-employedApr 2011 – Feb 2016 · 4 yrs 11 mos

Controlled the condition of the swimming pools and managed client-related operations.

Receptionist · HertzApr 2010 – Dec 2010 · 9 mos
Cashier / Customer Service · Pingo DoceMar 2009 – Mar 2010 · 1 yr 1 mo
Front Desk Receptionist · T-PhoneAug 2008 – Jan 2009 · 6 mos
Cashier · Auchan Retail StoreJan 2008 – Jun 2008 · 6 mos
Pool Manager · Self-employedSep 2007 – Dec 2007 · 4 mos

Education

Economy · Escola Secundária Albufeira1993 – 2000

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