Hi, I’m Lim Zhi Ting, a software engineering graduate with First Class Honours in Computer Science and hands-on experience across software development, testing, data validation, and system analysis. I have practiced backend validation and full-stack development using JavaScript, Vue.js, Express.js, and Java, delivering reliable software and robust data integrity. I thrive in cross-functional teams, enjoy solving complex problems, and value clear communication with stakeholders. I apply Agile principles to improve reliability and delivery speed, and I am seeking an Application Support / QA Analyst role to further contribute my testing, data reconciliation, and documentation skills to elevate system stability and user satisfaction.

Lim Zhi Ting

Hi, I’m Lim Zhi Ting, a software engineering graduate with First Class Honours in Computer Science and hands-on experience across software development, testing, data validation, and system analysis. I have practiced backend validation and full-stack development using JavaScript, Vue.js, Express.js, and Java, delivering reliable software and robust data integrity. I thrive in cross-functional teams, enjoy solving complex problems, and value clear communication with stakeholders. I apply Agile principles to improve reliability and delivery speed, and I am seeking an Application Support / QA Analyst role to further contribute my testing, data reconciliation, and documentation skills to elevate system stability and user satisfaction.

Available to hire

Hi, I’m Lim Zhi Ting, a software engineering graduate with First Class Honours in Computer Science and hands-on experience across software development, testing, data validation, and system analysis. I have practiced backend validation and full-stack development using JavaScript, Vue.js, Express.js, and Java, delivering reliable software and robust data integrity.

I thrive in cross-functional teams, enjoy solving complex problems, and value clear communication with stakeholders. I apply Agile principles to improve reliability and delivery speed, and I am seeking an Application Support / QA Analyst role to further contribute my testing, data reconciliation, and documentation skills to elevate system stability and user satisfaction.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
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Language

English
Fluent
Malay
Fluent

Work Experience

Application Support Engineer at ING Solution Sdn. Bhd.
July 1, 2024 - Present
Designed and executed detailed manual and regression test cases, improving system stability across releases and reducing post-release defects by identifying critical issues early. Wrote, optimized, and validated complex PostgreSQL queries for backend data verification, ensuring accurate and consistent database outputs and preventing discrepancies in web applications. Performed comprehensive data reconciliation and defect tracking, resolving inconsistencies and supporting a 99% system integrity rate across multiple platforms. Collaborated with Business Analysts and Developers to clarify requirements, enhance testability, and resolve technical issues efficiently, improving team productivity and reducing cycle time. Maintained detailed system documentation and knowledge base, facilitating seamless onboarding and troubleshooting for new team members.
Customer Service Advisor at Teleperformance Malaysia Sdn. Bhd.
August 1, 2022 - June 1, 2024
Delivered effective issue resolution to customers, strengthening problem-solving skills applicable to identifying software defects and understanding end-user requirements. Communicated with multiple stakeholders to ensure customer satisfaction, enhancing adaptability and collaboration in fast-paced environments. Documented recurring issues and provided feedback to technical teams, contributing to usability improvements and reducing support tickets by 15%. Managed high-volume interactions while maintaining accuracy, speed, and professionalism, demonstrating time-management and multitasking capabilities.
Software Developer Intern at Cyber Village Sdn. Bhd.
March 1, 2021 - August 1, 2021
Supported full SDLC processes for enterprise financial portal development, including coding, testing, and deployment, enhancing technical proficiency in Java, JavaScript, Angular, and CSS. Collaborated with senior developers to integrate frontend and backend systems, strengthening debugging and problem-solving skills while ensuring functional software delivery. Assisted in writing unit tests and performing system validation, improving application reliability and performance across modules. Documented development procedures and tested application functionality, contributing to structured code maintenance and improved knowledge transfer. Participated in team code reviews, ensuring adherence to best practices and reducing potential software defects before release.

Education

Bachelor of Science (Hons.) in Software Engineering at Universiti Malaysia Sarawak (UNIMAS)
January 1, 2018 - January 1, 2022

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Professional Services, Media & Entertainment, Telecommunications, Other

Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
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