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I’m a law graduate with a strong foundation in legal contract documentation and client-facing roles. I have over five years of blended experience in notarial support, customer service, and client resolution, delivering accurate results while maintaining high standards of professionalism. I’m adaptable, detail-oriented, and committed to continuous growth in both legal and client service industries. I’ve worked across remote and on-site settings, coordinating with teams and clients to ensure smooth operations and excellent service delivery in travel and professional services contexts.…I’m a law graduate with a strong foundation in legal contract documentation and client-facing roles. I have over five years of blended experience in notarial support, customer service, and client resolution, delivering accurate results while maintaining high standards of professionalism. I’m adaptable, detail-oriented, and committed to continuous growth in both legal and client service industries. I’ve worked across remote and on-site settings, coordinating with teams and clients to ensure smooth operations and excellent service delivery in travel and professional services contexts.

Zahratul Aini

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I’m a law graduate with a strong foundation in legal contract documentation and client-facing roles. I have over five years of blended experience in notarial support, customer service, and client resolution, delivering accurate results while maintaining high standards of professionalism. I’m adaptable, detail-oriented, and committed to continuous growth in both legal and client service industries. I’ve worked across remote and on-site settings, coordinating with teams and clients to ensure smooth operations and excellent service delivery in travel and professional services contexts.…I’m a law graduate with a strong foundation in legal contract documentation and client-facing roles. I have over five years of blended experience in notarial support, customer service, and client resolution, delivering accurate results while maintaining high standards of professionalism. I’m adaptable, detail-oriented, and committed to continuous growth in both legal and client service industries. I’ve worked across remote and on-site settings, coordinating with teams and clients to ensure smooth operations and excellent service delivery in travel and professional services contexts.

Available to hire

I’m a law graduate with a strong foundation in legal contract documentation and client-facing roles. I have over five years of blended experience in notarial support, customer service, and client resolution, delivering accurate results while maintaining high standards of professionalism.
I’m adaptable, detail-oriented, and committed to continuous growth in both legal and client service industries. I’ve worked across remote and on-site settings, coordinating with teams and clients to ensure smooth operations and excellent service delivery in travel and professional services contexts.

Skills

Microsoft Office

CRM

Copywriting

Experience Level

Microsoft Office

Expert

CRM

Expert

Copywriting

Intermediate

Language

Indonesian

Fluent

English

Advanced

Malay

Intermediate

Work Experience

Notary Office Staff at Notary Office & PPAT

February 1, 2019 - March 31, 2022

Assisted in preparing and processing legal documents including deeds, agreements, and certificates. Coordinated document signing, client appointments, and handled administrative tasks for notaries services. Maintained confidential records and ensured compliance with applicable legal procedures. Supported notary public in managing client communications and document verification.

Tourism Consultant at Tourism Consultant Services

October 1, 2025 - December 31, 2025

Plan and organize group and individual tours around the world; coordinate transportation, accommodations, guides, and activities; handle bookings using online reservation systems; communicate with clients to understand preferences and provide updates; solve problems and provide customer support before and during trips; maintain accurate records of bookings, payments, and itineraries.

Customer Service Admin at PT Digital Solusi Prima

September 1, 2022 - July 31, 2024

Provided front-line support to customers, addressing inquiries, processing requests, and resolving issues efficiently. Delivered excellent customer experience through active listening and clear communication. Managed daily transactions and service operations while maintaining compliance with company policies. Coordinated with field staff to ensure smooth service delivery.

Client Resolution Associate at Garden Of The Sun

February 1, 2025 - June 30, 2025

Resolving client inquiries and complaints with a focus on customer satisfaction and efficient problem solving. Communicated clearly and empathetically with clients through various channels. Coordinated with internal departments to ensure timely and effective solutions. Maintained accurate records of client interactions and resolutions.