IT professional with a broad scope of expertise in Artificial Intelligence, application and system support, and digital transformation. Experienced in researching and implementing AI tools that enhance automation, data analysis, and operational efficiency across departments. Skilled in introducing and administering project management platforms, marketing systems, and other digital tools to improve organizational workflows. Proficient in maintaining data integrity, applying structured criteria to manage and clean data across systems. Strong in technical troubleshooting, resolving both internal database issues and third-party system conflicts. Committed to delivering practical, forward-thinking solutions that optimize performance and support innovation at every level.

Ziad Baydoun

IT professional with a broad scope of expertise in Artificial Intelligence, application and system support, and digital transformation. Experienced in researching and implementing AI tools that enhance automation, data analysis, and operational efficiency across departments. Skilled in introducing and administering project management platforms, marketing systems, and other digital tools to improve organizational workflows. Proficient in maintaining data integrity, applying structured criteria to manage and clean data across systems. Strong in technical troubleshooting, resolving both internal database issues and third-party system conflicts. Committed to delivering practical, forward-thinking solutions that optimize performance and support innovation at every level.

Available to hire

IT professional with a broad scope of expertise in Artificial Intelligence, application and
system support, and digital transformation. Experienced in researching and implementing AI
tools that enhance automation, data analysis, and operational efficiency across
departments. Skilled in introducing and administering project management platforms,
marketing systems, and other digital tools to improve organizational workflows.
Proficient in maintaining data integrity, applying structured criteria to manage and clean
data across systems. Strong in technical troubleshooting, resolving both internal database
issues and third-party system conflicts. Committed to delivering practical, forward-thinking
solutions that optimize performance and support innovation at every level.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Language

Arabic
Fluent
English
Advanced

Work Experience

IT Officer at Children's Cancer Center of Lebanon
January 1, 2022 - Present
2022 to present: oversee online donations management; administer Microsoft solutions; lead digital transformation initiatives, including AI tool integration and automation to improve efficiency and data handling.
IT Officer at Children's Cancer Center of Lebanon
December 31, 2021 - October 13, 2025
Continued IT support including onboarding, hardware/software troubleshooting, and daily IT operations; enhanced security and technology workflows; ensured reliable IT services for staff.
IT Officer at Children's Cancer Center of Lebanon
August 31, 2018 - October 13, 2025
Provided training and onboarding for employees; managed setup of hardware, authentication, Wi-Fi, printers; system administration; troubleshooting hardware and software; maintained network infrastructure across the organization's IT environment.
IT Officer at Children's Cancer Center of Lebanon
September 1, 2003 - Present
Provided comprehensive technical, systems applications support and system administration across authentication, Wi‑Fi, printers, and network infrastructure. Expert in troubleshooting hardware and software for employees. Development and Integration: Developed and maintained websites and custom applications, extensively using ASP.NET MVC for robust front-end and back-end solutions. Integrated diverse systems using advanced tools to enhance operational efficiency.

Education

Bachelor of Science in Computer Science at Raf Hariri University
January 11, 2030 - October 13, 2025
High School Diploma at Houssam Eddine Hariri High School
January 11, 2030 - October 13, 2025
Bachelor of Science in Computer Science at Raf Hariri University
January 11, 2030 - October 13, 2025
High School Diploma at Hariri High School
January 11, 2030 - October 13, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Healthcare, Software & Internet, Non-Profit Organization, Professional Services, Education

Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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