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I am a self-motivated professional who strives for excellence in all my endeavors. My experience with Singapore Airlines has honed my communication skills and helped me build meaningful connections with people. I am a keen learner and quick to adapt to change. A driven individual who is resilient and eager to embrace new opportunities for growth. I am highly trained in providing complex customer service, cabin management, and safety protocols, and I enjoy mentoring teammates and collaborating across teams to ensure company goals are achieved.…I am a self-motivated professional who strives for excellence in all my endeavors. My experience with Singapore Airlines has honed my communication skills and helped me build meaningful connections with people. I am a keen learner and quick to adapt to change. A driven individual who is resilient and eager to embrace new opportunities for growth. I am highly trained in providing complex customer service, cabin management, and safety protocols, and I enjoy mentoring teammates and collaborating across teams to ensure company goals are achieved.

Lee Huiyi (Zoe)

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I am a self-motivated professional who strives for excellence in all my endeavors. My experience with Singapore Airlines has honed my communication skills and helped me build meaningful connections with people. I am a keen learner and quick to adapt to change. A driven individual who is resilient and eager to embrace new opportunities for growth. I am highly trained in providing complex customer service, cabin management, and safety protocols, and I enjoy mentoring teammates and collaborating across teams to ensure company goals are achieved.…I am a self-motivated professional who strives for excellence in all my endeavors. My experience with Singapore Airlines has honed my communication skills and helped me build meaningful connections with people. I am a keen learner and quick to adapt to change. A driven individual who is resilient and eager to embrace new opportunities for growth. I am highly trained in providing complex customer service, cabin management, and safety protocols, and I enjoy mentoring teammates and collaborating across teams to ensure company goals are achieved.

Available to hire

I am a self-motivated professional who strives for excellence in all my endeavors. My experience with Singapore Airlines has honed my communication skills and helped me build meaningful connections with people. I am a keen learner and quick to adapt to change.

A driven individual who is resilient and eager to embrace new opportunities for growth. I am highly trained in providing complex customer service, cabin management, and safety protocols, and I enjoy mentoring teammates and collaborating across teams to ensure company goals are achieved.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Chinese

Advanced

Malay

Intermediate

German

Intermediate

Work Experience

Lead Stewardess at Singapore Airlines Limited, Singapore

December 1, 2022 - Present

Leading a cabin crew team, ensuring service excellence and passenger satisfaction on all flights. Conducting pre-flight briefings to empower the team and set flight goals. Providing advanced passenger service and cabin management. Mentoring and coaching new trainees. Conducting onboard crew assessments, monitoring underperforming crew and implementing structured interventions. Documenting onboard incidents using SIA applications. Coordinating with stakeholders to ensure smooth operations and on-time departures/arrivals. Ensuring passenger wellbeing and safety on board. Highly trained in providing complex customer service (e.g., service recovery). Managing inflight sales (KrisShop). Keeping up-to-date with CAAS safety requirements and ensuring compliance on board. Managing in-flight emergencies and incidents. First-aid and AED trained.

Call Centre Manager for COVID-19 (Quarantine Matters) at Orion Sarawak

March 1, 2020 - October 1, 2020

Set up a call centre for COVID-19 quarantine queries and home quarantine spot checks. Ensured compliance of quarantine orders. Extensive use of Excel for data entry and compliance monitoring. Consolidated data into usable information and generated daily reports. Escalated quarantine violations to relevant authorities. Recruited and trained staff to perform spot checks via video calls. Managed customer expectations and resolved complex issues. Prepared performance reports and ensured policy compliance.

Flight Stewardess at Singapore Airlines Limited, Singapore

March 1, 2014 - November 1, 2022

Ensured passenger wellbeing and safety on board. Conducted safety and security inspections. Delivered excellent customer service. Handled varied requests from passengers and provided tailored service to frequent fliers. Assisted in emergency situations and coordinated with crew to ensure smooth operations. Maintained knowledge of in-flight procedures and safety requirements.

Human Resources Intern at Zion National Park, Utah, USA

May 1, 2013 - August 1, 2013

Assisted recruitment, answered employee inquiries, and ensured wellbeing of staff. Ensured HR practices complied with employment law. Conducted induction programs and helped with data handling and onboarding activities.

Strategic Management Intern at Orion Sarawak

May 1, 2012 - August 1, 2012

Researched sustainability strategies for foreign companies seeking to set up factories. Kept stakeholders updated on company changes and supported strategic planning activities.