Available to hire
Dedicated IT professional with extensive experience in software engineering, operations, and project coordination across telecom billing systems, healthcare/clinical systems, and community technology initiatives. Known for customer-focused service delivery, rapid issue resolution, and maintaining high security standards in customer networks.
Skilled in building and automating systems, mentoring teams, and translating business needs into reliable software solutions. Strong growth mindset with initiative and integrity, with additional capability in data analytics and machine learning-focused learning tracks to support smarter decision-making.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Work Experience
Technical Coordinator at Wikimedia Foundation - Open Foundation West Africa
March 1, 2025 - November 30, 2025Developed an administration management system for onboarding, imprest, hubs funding, HR, employee management, and task scheduling. Led all technical projects, increasing completion rate by 70%. Revived Africa Wikimedia Technical Community, boosting participation by 70%. Mentored members into technical roles and automated processes using Python, JavaScript, PHP, Excel macros, Java, Delphi, Swift, and Bash. Produced documentation and software systems reports; built skills-enhancing partnerships.
Technical Coordinator at Wikimedia Foundation - Open Foundation West Africa (Accra)
March 1, 2025 - November 1, 2025Developed an administration management system for onboarding, imprest, hubs funding, HR, employee management, and task scheduling. Led technical projects to increase completion rate by 70%. Revived Africa Wikimedia Technical Community, increasing participation by 70%. Mentored members into technical roles and automated processes using Python, JavaScript, PHP, Excel macros, Java, Delphi, Swift, and Bash. Created software documentation and reports and built skills-enhancing partnerships.
Software Engineer and Operations Engineer at Huawei AD Precision Limited
October 1, 2024 - March 31, 2025Supported the Ghana Telecel Billing Project team with prompt, professional service delivery. Ensured 100% security on the customer network. Managed and trained new recruits for the Ghana Huawei Software team. Worked with R&D and TAC Huawei to resolve emergency billing issues and promptly communicated/reported to customers to ensure satisfaction.
Software Engineer and Operations Engineer at Huawei AD Precision Limited
October 1, 2024 - March 31, 2025Supported the Ghana Telecel Billing Project team with prompt, professional service delivery. Ensured 100% security on the customer network. Managed and trained new recruits for the Ghana Huawei Software team. Worked with R&D and TAC Huawei to resolve emergency billing issues and promptly communicated/reported to customers to ensure satisfaction.
Software Engineer and Operations Engineer at Huawei AD Precision Limited (Accra) [Duplicate entry in resume]
October 1, 2024 - March 1, 2025Supported the Ghana Telecel Billing Project team for prompt customer service delivery. Ensured 100% security on the customer network. Managed and trained new recruits for the Ghana Huawei Software team. Coordinated with R&D and TAC Huawei to resolve emergency billing issues and communicated with customers to maintain satisfaction.
Software Engineer and Operations Engineer at Huawei AD Precision Limited (Accra)
October 1, 2024 - March 1, 2025Supported the Ghana Telecel Billing Project team for prompt customer service delivery. Ensured 100% security on the customer network. Managed and trained new recruits for the Ghana Huawei Software team. Coordinated with R&D and TAC Huawei to resolve emergency billing issues and communicated with customers to maintain satisfaction.
Software Engineer and Operations Engineer at Huawei Technologies (National Service Scheme)
November 1, 2023 - October 31, 2024Mentored and trained colleagues to increase productivity within the Application and Software Engineering Department. Designed and implemented a monitoring system for Vodafone's Convergent Billing System, improving KPI tracking by 75%. Collaborated with clients to resolve network issues and meet operational goals. Reviewed and optimized scripts before deployment and delivered services aligned with Huawei core values to drive business success.
Software Engineer and Operations Engineer at National Service Scheme | Huawei Technologies
November 1, 2023 - October 1, 2024Mentored and trained work colleagues to improve productivity within the Application and Software Engineering Department. Designed and implemented a monitoring system for Vodafone’s Convergent Billing System to improve KPI tracking by 75%. Collaborated with clients to resolve network issues and meet operational goals. Reviewed and optimized scripts before deployment and delivered professional service aligned with Huawei’s core values.
Volunteer (Software Engineer) at EMECSYS (Community 11)
October 1, 2022 - November 30, 2023Assisted in design, development, and implementation of the clocking system (Gamedzi). Designed solution data-flow processes for WAN/LAN deployment and assisted establishing database connections for the application and server. Created an upgrade plan with the team and helped build a robust HR and staff management system to support global presence.
Volunteer (Software Developer) at Institute of Executive Studies (IES) - Web and Software
October 1, 2022 - February 28, 2023Designed front-end and back-end code for a file name changer system. Developed algorithms and flowcharts for managing complex recurring transactions across 300,000+ files, increasing efficiency by 900%. Designed file systems robust enough for big data operations. Developed algorithms for software licensing applications to prevent security breaches and protect information integrity.
Volunteer (Software Engineer) at EMECSYS (T ema – Community 11, Ghana)
October 1, 2022 - November 1, 2023Assisted in designing, developing, and implementing the clocking system (Gamedzi). Drafted the data-flow process for WAN and LAN deployment. Assisted in establishing the database connection for the application and its server. Designed an upgrade plan with the team and built a robust HR and staff management system to support global presence.
Volunteer (Software Developer) at Institute of Executive Studies (IES) - Web and Software (Tema, Ghana)
October 1, 2022 - February 1, 2023Designed front-end and back-end code for a file name changer system. Built algorithms and flowcharts to manage complex, recurring transactions among 300,000+ files, increasing efficiency by 900%. Designed robust file systems for big data operations and designed algorithms for software licensing applications to prevent security and information breaches.
Volunteer Software Engineer at Gamey and Gamey
September 1, 2022 - October 31, 2022Headed the IT team to develop and optimize robust company websites. Designed file system structure for website deployment and supported content management system 11 and related tasks.
Volunteer Software Engineer at Gamey and Gamey (Tema, Community 26, Ghana)
September 1, 2022 - October 1, 2022Led the IT team to develop and optimize robust company websites. Designed file system structure for website deployment. Supported content management systems.
Volunteer (Technical Engineer) at Lightwave Health Information Management System (LHIMS)
March 1, 2022 - September 30, 2022Facilitated deployment of the LHIMS software for Tema General Hospital. Conducted workshops to train health workers and enhance system adoption. Troubleshot networking and software issues to ensure smooth system functionality.
Volunteer (Technical Engineer) at Lightwave Health Information Management System (LHIMS) | Tema General Hospital (Tema, Ghana)
March 1, 2022 - September 1, 2022Facilitated deployment of the LHIMS software for Tema General Hospital. Conducted workshops to train health workers on LHIMS to improve system adoption. Troubleshot networking and software issues to ensure smooth system functionality.
Student Intern (IT Expert) at Tema General Hospital
February 1, 2022 - June 30, 2023Collaborated with colleagues to execute tasks efficiently while balancing teamwork and independent work. Monitored and optimized system performance to enhance network speed, availability, and reliability. Trained staff on modern technologies and software, increasing adoption by 20%. Conducted preventive and corrective maintenance on networking hardware/software to minimize downtime; diagnosed and replaced faulty computer hardware components to ensure uninterrupted operations. Ensured computer system functionality met facility operational and patient-care requirements.
Student Intern (IT Expert) at Tema General Hospital (Tema, Ghana)
February 1, 2022 - June 1, 2023Collaborated with colleagues to execute tasks efficiently while also handling independent assignments. Monitored and optimized system performance to enhance network speed, availability, and reliability. Trained staff on modern technologies and software to increase adoption rates by 20%. Conducted preventive and corrective maintenance of networking hardware and software, minimizing downtime. Diagnosed and replaced faulty computer hardware components to ensure uninterrupted operations, and ensured computer systems met operational and patient-care requirements.
Volunteer Web Developer at Institute of Executive Studies (IES) - Web and Software
May 1, 2020 - June 30, 2020Assisted in development of thenursesmall.com. Optimized the website for robustness with large data volumes and improved code for data integrity and availability. Uploaded shopping item details to meet project deadlines.
Volunteer Web Developer at Institute of Executive Studies (IES) - Web and Software (Tema, Ghana)
May 1, 2020 - June 1, 2020Assisted in developing thenursesmall.com website. Optimized the website for robustness with large data volumes and optimized code for data integrity and availability. Uploaded some shopping item details to meet a deadline.
Apprentice Trainee at Johnkisco Ventures
October 1, 2018 - September 30, 2019Typed letters/documents for customers, taught recruited students Microsoft Office and CorelDraw, proofread documents and corrected grammar while typing. Managed picture/video editing for clients and delivered finished printing products. Ran shop-to-shop errands and managed printer equipment errors. Submitted design ideas, formatted print and web designs for varying specifications, inspected paper samples during print runs, and managed lamination by monitoring cure time and surface temperature.
Apprentice Trainee at Johnkisco Ventures (Ashaiman – Zenu, Ataadeka, Ghana)
October 1, 2018 - September 1, 2019Typed letters and documents for customers. Assisted in teaching recruited students Microsoft Office and CorelDraw. Proofread documents and corrected grammatical errors. Responsible for picture and video editing for clients, delivered finished printing products, and ran shop-to-shop errands. Managed and corrected printer equipment errors, formatted print and web application designs, inspected samples during print runs, managed lamination by observing cure time and surface temperature, and submitted design ideas to meet customer needs.
Apprentice Trainee at Collicons DPC Systems
November 1, 2017 - October 31, 2018Diagnosed and repaired phone electronic/software issues according to industry standards. Decoded/unlocked/bypassed FRPs for clients. Installed firmware and application software to keep phone functionality. Assisted the sales person with daily balance tracking.
Apprentice Trainee at Collicons DPC Systems (Tema, Community 1, Ghana)
November 1, 2017 - October 1, 2018Diagnosed and repaired phones’ electronic and software issues according to industry standards. Decoded, unlocked, and bypassed FRPs to disable restrictions for clients. Installed phone firmware and application software to keep phone functionality, and assisted the sales person to draw balances daily.
Field Supervisor at Dependable Craft
September 1, 2017 - August 31, 2023Trained workers in equipment operation, safety procedures, and company policies. Assigned work to field employees based on materials/work requirements. Ordered/requisitioned supplies and estimated materials/work requirements. Trained and monitored employees daily to improve performance and delegated duties based on skills and targets. Directed construction crews using project specifications and reviewed blueprints to determine worker requirements; created schedules and ensured onsite safety protocols.
Field Supervisor at Dependable Craft (Tema, Ghana)
September 1, 2017 - August 1, 2023Trained workers in equipment operation, safety procedures, and company policies. Assigned work to field employees based on job requirements and ordered/requisitioned supplies. Estimated materials/work requirements and created crew schedules. Delegated duties based on skillset and daily targets, reviewed blueprints for staffing needs, implemented onsite safety protocols, and trained team members on prevention measures.
Education
Bachelor of Science – Information Technology at Regional Maritime University
September 1, 2019 - July 1, 2023AI Career Essentials at ALX Africa
February 1, 2024 - May 1, 2024Professional Foundations at ALX Africa
March 1, 2024 - June 1, 2024Back End Software Engineering at ALX Africa
June 1, 2024 - October 1, 2024Machine Learning at Google Developer Group
January 1, 2025 - March 1, 2025Data Analytics at ALX Africa
February 1, 2025 - August 1, 2025A.I. Career Essentials at ALX Africa
February 1, 2024 - May 31, 2024Virtual Assistance at ALX Africa
August 1, 2024 - November 30, 2024Data Science in Precision Medicine and Cloud Computing at Stanford University
May 1, 2025 - July 31, 2025Leadership Detailed Training at The GracedLife Leadership Center
October 1, 2024 - October 31, 2025Qualifications
DVLA: Drivers License
January 1, 2019 - July 7, 2026Huawei Outstanding National Service Personnel Certificate
January 1, 2023 - July 7, 2026University Of British Columbia Sauder School of Business Professional Growth
January 1, 2026 - July 7, 2026ALX Data Analytics
January 1, 2025 - July 7, 2026ALX Backend Software Engineering
January 1, 2024 - July 7, 2026ALX Gig-at-a-startup
January 1, 2024 - July 7, 2026ALX AI Career Essentials
January 1, 2024 - July 7, 2026ALX Professional Foundations
January 1, 2024 - July 7, 2026Google: Create High-Fidelity Designs and Prototypes in Figma
January 1, 2023 - July 7, 2026University of London: Cyber Security Fundamentals
January 1, 2023 - July 7, 2026Microsoft: Introduction to Computers and Operating Systems and Security
January 1, 2023 - July 7, 2026Deep Teaching Solutions: Learning How to Learn
January 1, 2023 - July 7, 2026Coursera Project Network: Develop a free Website with WordPress
January 1, 2023 - July 7, 2026Google Digital Garage: Fundamentals of Digital Marketing
January 1, 2022 - July 7, 2026Iraisers International: Basic Graphic Designing
January 1, 2019 - July 7, 2026Iraisers International: Video Editing
January 1, 2019 - July 7, 2026Iraisers International: Computer Networking
June 1, 2019 - July 7, 2026Iraisers International: CCTV Camera Installation
April 1, 2019 - July 7, 2026Iraisers International: Car Tracking Technology
December 1, 2018 - July 7, 2026Iraisers International: Satellite TV Installation
December 1, 2018 - July 7, 2026Machine Learning Study Jam
March 1, 2025 - July 7, 2026Data Science in Precision Medicine and Cloud Computing
July 1, 2025 - July 7, 2026Iraisers International: Video Editing
January 1, 2019 - July 7, 2026DVLA: Drivers License
January 1, 2019 - July 7, 2026Huawei Outstanding National Service Personnel Certificate
January 11, 2030 - July 7, 2026University of British Columbia Sauder School of Business Professional Growth
January 1, 2026 - July 7, 2026ALX Data Analytics
January 1, 2025 - July 7, 2026ALX Backend Software Engineering
January 1, 2024 - July 7, 2026ALX Gig-at-a-startup
January 1, 2024 - July 7, 2026ALX AI Career Essentials
January 1, 2024 - July 7, 2026ALX Professional Foundations
January 1, 2024 - July 7, 2026Google: Create High-Fidelity Designs and Prototypes in Figma
January 1, 2023 - July 7, 2026University of London: Cyber Security Fundamentals
January 1, 2023 - July 7, 2026Microsoft: Introduction to Computers and Operating Systems and Security
January 1, 2023 - July 7, 2026Deep Teaching Solutions: Learning How to Learn
January 1, 2023 - July 7, 2026Coursera Project Network: Develop a free Website with WordPress
January 1, 2023 - July 7, 2026Google Digital Garage: Fundamentals of Digital Marketing
January 1, 2022 - July 7, 2026Iraisers International: Basic Graphic Designing
January 1, 2019 - July 7, 2026Iraisers International: Video Editing
January 1, 2019 - July 7, 2026Iraisers International: Computer Networking
June 1, 2019 - July 7, 2026Iraisers International: CCTV Camera Installation
April 1, 2019 - July 7, 2026Iraisers International: Car Tracking Technology
December 1, 2018 - July 7, 2026Iraisers International: Satellite TV Installation
December 1, 2018 - July 7, 2026Machine Learning Study Jam
March 1, 2025 - July 7, 2026Data Science in Precision Medicine and Cloud Computing
July 1, 2025 - July 7, 2026Iraisers International: Computer Networking (certificate)
June 1, 2019 - July 7, 2026Industry Experience
Software & Internet, Telecommunications, Healthcare, Education, Non-Profit Organization, Government, Professional Services, Computers & Electronics
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
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