Lead Systems Administrator, Cybersecurity Specialist & Full-Stack Digital Architect About Me I am an enterprise-grade IT systems administrator, infrastructure engineer, and full-stack digital architect with over a decade of experience optimising technology for both public sector organisations (NHS, universities) and fast-growing SMEs. My approach blends robust technical engineering with entrepreneurial commercial acumen. Whether you need your enterprise cloud infrastructure secured, legacy systems automated, or custom, high-traffic web applications built from scratch, I deliver performant, secure, and highly scalable results. Through my digital ventures, I design and run custom tech platforms, including automated security testing tools (sentinel.a38it), secure remote access architectures (Remotio.uk), and targeted digital growth platforms (SocialMe.co.uk). I don't just maintain systems; I build solutions that drive efficiency and protect your assets. What I Do Cloud & Infrastructure Management: Expert administration of Microsoft Azure, Office 365, Active Directory, Group Policy, and Cayosoft. Cybersecurity & Threat Monitoring: Implementation of robust security baselines, SIEM setup, vulnerability scanning, and automated penetration testing utilising sentinel.a38it. Digital Safety & Web Engineering: Full-stack CMS development (proven 20% traffic increases for clients) and custom API/automation tools (such as automated NCII removal frameworks via Remotio.uk). System Rollouts & Migrations: Large-scale hardware and software deployments, OS modernisation, and proactive downtime reduction (up to 30% reduction achieved on active client networks). Why Hire Me? Enterprise Experience:** Proven track record delivering under strict corporate SLAs for the NHS, the University of Exeter, and Somerset County Council. Business Minded: As a business director myself, I ensure every IT decision aligns with your budget, security requirements, and long-term operational goals. Agile & Adaptable: Equally comfortable tackling a complex local server issue, configuring cloud directories, or coding custom, secure database solutions. Let’s build, secure, and scale your digital infrastructure. Get in touch to discuss your project requirements.…

Jason Roberts

PRO

Lead Systems Administrator, Cybersecurity Specialist & Full-Stack Digital Architect About Me I am an enterprise-grade IT systems administrator, infrastructure engineer, and full-stack digital architect with over a decade of experience optimising technology for both public sector organisations (NHS, universities) and fast-growing SMEs. My approach blends robust technical engineering with entrepreneurial commercial acumen. Whether you need your enterprise cloud infrastructure secured, legacy systems automated, or custom, high-traffic web applications built from scratch, I deliver performant, secure, and highly scalable results. Through my digital ventures, I design and run custom tech platforms, including automated security testing tools (sentinel.a38it), secure remote access architectures (Remotio.uk), and targeted digital growth platforms (SocialMe.co.uk). I don't just maintain systems; I build solutions that drive efficiency and protect your assets. What I Do Cloud & Infrastructure Management: Expert administration of Microsoft Azure, Office 365, Active Directory, Group Policy, and Cayosoft. Cybersecurity & Threat Monitoring: Implementation of robust security baselines, SIEM setup, vulnerability scanning, and automated penetration testing utilising sentinel.a38it. Digital Safety & Web Engineering: Full-stack CMS development (proven 20% traffic increases for clients) and custom API/automation tools (such as automated NCII removal frameworks via Remotio.uk). System Rollouts & Migrations: Large-scale hardware and software deployments, OS modernisation, and proactive downtime reduction (up to 30% reduction achieved on active client networks). Why Hire Me? Enterprise Experience:** Proven track record delivering under strict corporate SLAs for the NHS, the University of Exeter, and Somerset County Council. Business Minded: As a business director myself, I ensure every IT decision aligns with your budget, security requirements, and long-term operational goals. Agile & Adaptable: Equally comfortable tackling a complex local server issue, configuring cloud directories, or coding custom, secure database solutions. Let’s build, secure, and scale your digital infrastructure. Get in touch to discuss your project requirements.…

Available to hire

Lead Systems Administrator, Cybersecurity Specialist & Full-Stack Digital Architect

About Me
I am an enterprise-grade IT systems administrator, infrastructure engineer, and full-stack digital architect with over a decade of experience optimising technology for both public sector organisations (NHS, universities) and fast-growing SMEs.

My approach blends robust technical engineering with entrepreneurial commercial acumen. Whether you need your enterprise cloud infrastructure secured, legacy systems automated, or custom, high-traffic web applications built from scratch, I deliver performant, secure, and highly scalable results.

Through my digital ventures, I design and run custom tech platforms, including automated security testing tools (sentinel.a38it), secure remote access architectures (Remotio.uk), and targeted digital growth platforms (SocialMe.co.uk). I don’t just maintain systems; I build solutions that drive efficiency and protect your assets.

What I Do

Cloud & Infrastructure Management: Expert administration of Microsoft Azure, Office 365, Active Directory, Group Policy, and Cayosoft.

Cybersecurity & Threat Monitoring: Implementation of robust security baselines, SIEM setup, vulnerability scanning, and automated penetration testing utilising sentinel.a38it.

Digital Safety & Web Engineering: Full-stack CMS development (proven 20% traffic increases for clients) and custom API/automation tools (such as automated NCII removal frameworks via Remotio.uk).

System Rollouts & Migrations: Large-scale hardware and software deployments, OS modernisation, and proactive downtime reduction (up to 30% reduction achieved on active client networks).

Why Hire Me?

Enterprise Experience:** Proven track record delivering under strict corporate SLAs for the NHS, the University of Exeter, and Somerset County Council.

Business Minded: As a business director myself, I ensure every IT decision aligns with your budget, security requirements, and long-term operational goals.

Agile & Adaptable: Equally comfortable tackling a complex local server issue, configuring cloud directories, or coding custom, secure database solutions.

Let’s build, secure, and scale your digital infrastructure. Get in touch to discuss your project requirements.

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Skills

Experience Level

Active Directory
Expert
Azure
Expert
Microsoft Office
Expert
Web Design
Expert
SEO
Expert
WordPress
Intermediate
CSS
Intermediate
HTML5
Intermediate
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Language

English
Fluent

Work Experience

Owner at Kiddiekorner CIC
December 1, 2024 - October 26, 2025
Managed a nonprofit baby store specializing in preloved items to support sustainability and affordability for young families. Established partnerships with local charities and community groups, resulting in an 85% increase in donated items. Organized workshops and community events for new parents, driving a 30% growth in customer engagement and support. Developed marketing campaigns centered on eco-friendly parenting, enhancing brand visibility and community recognition.
Volunteer at AbilityNet South West
January 1, 2023 - October 26, 2025
Provided personalized IT training and support to elderly and disabled individuals, enhancing their digital literacy and confidence. Assisted over 150 individuals in gaining essential computer skills, helping many to access online services and stay connected with family. Developed easy-to-follow guides for common technology tasks, resulting in an increase in successful follow-up training sessions. Collaborated with community centers and care homes to expand the program's reach, increasing participation. Reduced the need for in-person assistance by 40% through the provision of ongoing remote tech support.
Director | A38 IT LTD & Digital Ventures at A38 IT LTD & Digital Ventures
November 1, 2022 - Present
Operating an agile IT consultancy providing end-to-end infrastructure support, secure NCII automated removal tooling (Remotio.uk), automated penetration testing, and threat monitoring frameworks (sentinel.a38it). Also delivering online safety frameworks (SafeNetKids) and social/digital optimisation solutions (SocialMe.co.uk). Engineered and streamlined core IT infrastructures to reduce client downtime by ~30% via predictive maintenance; executed 100+ PC restorations/upgrades/integrations with 95% client retention. Built web solutions improving client traffic by ~20% through UX/performance tuning and secure code practices.
Service Desk Analyst at University of Exeter
November 1, 2022 - October 26, 2025
Managed remote IT support and account administration using Azure and Cayosoft. Resolved 95% of support tickets within SLA, enhancing service efficiency for 1,000 staff members. Streamlined account administration processes, reducing account setup time by 20% through automation. Provided comprehensive guidance on IT-related issues, enhancing staff productivity and reducing technical problems. Contributed to knowledge base documentation, improving self-service resources for staff.
Owner at A38 IT LTD
November 1, 2022 - Present
Provide onsite and remote IT support to ensure client satisfaction and system reliability. Perform over 100 successful PC repairs and software/hardware installations, maintaining a 95% customer retention rate. Design and develop custom websites for small businesses, resulting in an average 20% increase in client online traffic. Streamline clients' IT infrastructures to reduce system downtime by 30% through proactive maintenance and monitoring. Implement cybersecurity measures to protect clients against potential threats and enhance data security.
IT Support/Floor Walker at University of Bristol
August 1, 2022 - October 26, 2025
Provided onsite IT support to university staff across multiple campuses. Conducted comprehensive system audits, identifying and reporting issues to improve operational performance and compliance. Reduced IT downtime by 30% through proactive troubleshooting and quick resolutions. Maintained a consistent presence on campus, leading to a 20% increase in user satisfaction. Collaborated with the IT team to implement system updates and security patches.
IT Support / Floor Walker at University of Bristol
February 1, 2022 - August 1, 2022
Provided high-visibility multi-site technical intervention and maintained hardware/software infrastructure across active campuses. Reduced active campus IT downtime by ~30% through rapid onsite troubleshooting and physical hardware interventions. Conducted technical audits for license compliance, data security, and hardware performance. Coordinated with central IT for urgent updates/security patches, improving user satisfaction by ~20%.
Work Coach at Department for Work and Pensions
February 1, 2022 - October 26, 2025
Assisted Universal Credit claimants with tailored employment services, helping over 200 individuals secure jobs and access training opportunities. Managed large caseloads efficiently, ensuring timely delivery of support services and personalized career guidance. Provided IT support to the Kickstart Team, optimizing internal systems and improving service delivery for young jobseekers. Developed and maintained databases, streamlining data management processes and reducing reporting time by 15%. Conducted workshops and one-on-one sessions to boost job readiness, resulting in a 25% increase in positive employment outcomes.
Work Coach / Technical Systems Advisor at Department for Work and Pensions
December 1, 2020 - February 1, 2022
Managed high-volume caseloads and acted as the technical systems point-of-contact for internal delivery teams. Provided tier-1/tier-2 support to the Kickstart Team, optimising work flow distribution and digital productivity. Designed and maintained internal tracking databases, reducing reporting overhead and data extraction time by ~15%.
Windows Rollout Engineer (Contract) at Barnstaple NHS Trust
March 1, 2020 - Present
Executed a rapid-turnaround OS modernisation framework across mission-critical healthcare estates. Led mass deployment strategy and technical build of 150+ secure clinical-grade PC builds and Windows 10 configurations across multiple hospital sites without disrupting real-time patient care systems.
Windows Rollout Engineer at Barnstaple NHS Trust
March 1, 2020 - March 31, 2020
Oversaw large-scale Windows 10 rollout across multiple sites, minimizing disruption and ensuring timely completion. Conducted 150+ PC builds and system configurations to enhance performance and system security. Delivered ongoing post-rollout support, resolving technical issues and facilitating smooth user transitions.
Schools IT Technician at Somerset County Council
October 7, 2019 - January 13, 2020
Led Windows 10 rollouts, PC builds, and server installations for multiple schools, enhancing IT infrastructure. Resolved over 95% of on-site IT issues, delivering first and second-line support to minimize downtime for staff and students. Collaborated with school administrators to enforce secure IT policies and enhance system reliability. Conducted training sessions for school staff on new systems and technology, elevating digital literacy and self-sufficiency.

Education

BSc (Honors) at Open University, UK
January 1, 2020 - December 1, 2024
Course/Certificate at West Kent College, Tonbridge
January 1, 1996 - January 1, 1997
GCSEs at Bradbourne School
January 1, 1995 - January 1, 1996
GCSEs at Wilderness School, Sevenoaks
January 1, 1990 - January 1, 1995
BSc (Honors) at Open University, UK
January 1, 2020 - December 31, 2024
Diploma at West Kent College, Tonbridge
January 1, 1996 - January 1, 1997
Bradbourne School at Bradbourne School
January 1, 1995 - January 1, 1996
GCSEs at Wilderness School, Sevenoaks
January 1, 1990 - January 1, 1995
BSc (Honours) Degree at Open University, UK
January 1, 2020 - July 16, 2026

Qualifications

BSc (honors) Cyber Security
October 12, 2020 - October 26, 2025

Industry Experience

Software & Internet, Education, Healthcare, Government, Professional Services, Non-Profit Organization, Computers & Electronics, Media & Entertainment
    IT support and training

    This service was developed to bridge the digital divide and empower older adults in the community. The challenge was creating a technology support model that wasn’t just about “fixing” computers, but about providing patient, personalised, and non-judgemental training tailored to their specific pace and needs.
    ​Solution Delivered:
    ​We created a dedicated IT support and training system based on one-to-one learning with a strong focus on building user confidence. The core services focus on skills that improve quality of life:
    ​Safety: Identifying scams, managing passwords, and secure browsing.
    ​Connection: Mastering video calls (Zoom, WhatsApp), email, and social media to combat isolation.
    ​Independence: Accessing online banking, health services, and shopping platforms.
    ​The final system ensures seniors receive friendly, jargon-free technical assistance and structured training, turning technology from a source of frustration into a tool for connection and autonomy.

    A38 IT LTD

    A38 IT LTD, the goal was to create a digital showcase that reflected my own expertise: a professional, scalable, and secure platform. This was not about building a basic brochure; it was about positioning them as a strategic partner for innovative business solutions.
    The resulting website is a robust presentation of a full-stack IT service provider, highlighting core pillars: IT Consulting, comprehensive Web Design, Building and Hosting, and scalable Cloud Solutions. It successfully communicates their focus on delivering proactive maintenance, unrivaled security, and cost-efficient strategies for business empowerment, serving as a trusted digital face for their commitment to innovation and dedicated support. I wanted a a ticketing system also that wojld allow users to log their issues and then a full admin/technician admin page to manage them
    Breakdown of System Capabilities & Services
    Based on the services delivered, the project showcases capabilities across three major system categories:
    Web Design, Building & Hosting:
    Systems: Full-stack development environment for creating and managing custom websites.
    Focus: Complete end-to-end service, from initial design concepts to high-availability hosting and ongoing maintenance.
    Cloud Solutions & Infrastructure:
    Systems: Expertise in seamless migration, management, and optimization of cloud environments.
    Focus: Providing scalable, secure, and flexible infrastructure designed to grow with a client’s business (e.g., IaaS, PaaS, SaaS integration).
    IT Consulting & Security:
    Systems: Implementation of robust cybersecurity measures and strategic IT guidance tools.

    Focus: Proactive monitoring, strategic infrastructure planning, and data safeguarding to ensure business continuity and operational efficiency.

    The Hub at Bridgwater

    When approached to develop a website for The Hub at Bridgwater, the goal was clear: create a digital presence for a vital community service hub. The challenge was to go beyond a simple brochure site and capture the essence of their extensive network of support providers and wide array of services.
    This project involved crafting a robust, informative platform designed to connect community members with the help they need. The resulting website features a comprehensive, easy-to-navigate directory of all of The Hub’s partner organizations (such as Blind Veterans UK and Alzheimer’s Society), details on the vital services they offer, and clearly defined pathways for both users seeking support and organizations looking to collaborate. The final product is a clean, accessible, and user-centric website that serves as the central digital heart of the Bridgwater community. thehubatbridgwater.com needed to be a site that is fully accessibility for people with additional needs.

    Craft Workshops at the barn

    I was contacted to build a simple portfolio site for Elaine Padmore’s Craft Workshops at the Barn just a basic display of artisan profiles and workshop details. That simple brief quickly transformed into a complex, full-scale web development challenge.
    This is the story of developing a complete e-commerce solution from the ground up: a fully functional booking system with secure payment integration, a dedicated profile hub for all featured artisans, and a bespoke, separate Admin Dashboard for managing content, bookings, and users. Learn how a straightforward informational site was successfully scoped, architected, and delivered as a robust, user-friendly platform, fully adhering to the client’s rustic color scheme and high standards for functionality.