Available to hire
I have worked in Learning and Development for nearly 2 decades, Covering the full learning cycle from delivering training, designing content, training strategy frameworks and delivering large project roll out. If you have a training need, I can help.
Experience Level
Work Experience
Training Manager (Financial Planning) at Saltus LLP
May 1, 2024 - May 1, 2026Built a Training & Development division for Saltus' 300+ staff; defined the training strategy and OKRs for the first 3 years; launched a new LMS and framework, supported mergers & acquisitions, and onboarded staff across multiple centers.
Freelance Learning Consultant at Self-Employed
April 1, 2024 - May 1, 2024Marketing LMS redesign engagement; built interactive training modules using Articulate 360 (Rise and Storyline); aligned with senior stakeholders to scope learning requirements and deliver content to tight timelines.
Head of Training and Knowledge (Maternity Cover) at Zopa Bank
April 1, 2023 - April 1, 2024Led a newly formed T&D department across UK operations with three teams: Training, Quality and Knowledge. Scoped OKRs, delivered onboarding and enablement improvements, and contributed to a culture of high engagement (bi-annual employee surveys showed 84% engagement). Established a PMO-like structure to coordinate cross-team work.
Senior Training & Development Specialist at Cazoo
April 1, 2019 - July 1, 2022Brought Cazoo’s T&D programs in-house, expanded UK coverage to ~30 staff, built and deployed a new LMS, and delivered onboarding content across 3 centers with a focus on sales and customer experience training; led cross-functional collaboration for a global system implementation.
Training Manager at Arun Estates
September 1, 2014 - November 1, 2019Strategic L&D leadership; delivered induction and competency programs; classroom and e-learning delivery; built a unified knowledge base across operations and teams.
Operations Trainer at Vanquis Bank
January 1, 2008 - March 1, 2013Induction training for branches and in-house contact centre; coached field trainers, supported a global system implementation, and delivered heavy sales and customer experience skills training; supported a call centre transfer and staff development initiatives.
Education
Qualifications
Industry Experience
Financial Services, Professional Services, Education
Experience Level
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