I am a results-oriented Moderator & Customer Support Specialist and Interpreter with over 4 years of experience ensuring quality control, multilingual communication, and content moderation excellence. I specialize in managing interpreter recruitment processes, conducting quality assurance analysis, call monitoring, and enforcing compliance norms with a focus on HIPAA compliance, cultural sensitivity, and exceptional service. Throughout my career, I have delivered thousands of minutes of medical and business interpretation, helped customers align technology with their business goals, and designed QA processes to improve efficiency and compliance. My technical competencies include SQL, CRM platforms, bug tracking, and digital marketing, allowing me to collaborate cross-functionally and resolve issues effectively.

Md. Al Amin

I am a results-oriented Moderator & Customer Support Specialist and Interpreter with over 4 years of experience ensuring quality control, multilingual communication, and content moderation excellence. I specialize in managing interpreter recruitment processes, conducting quality assurance analysis, call monitoring, and enforcing compliance norms with a focus on HIPAA compliance, cultural sensitivity, and exceptional service. Throughout my career, I have delivered thousands of minutes of medical and business interpretation, helped customers align technology with their business goals, and designed QA processes to improve efficiency and compliance. My technical competencies include SQL, CRM platforms, bug tracking, and digital marketing, allowing me to collaborate cross-functionally and resolve issues effectively.

Available to hire

I am a results-oriented Moderator & Customer Support Specialist and Interpreter with over 4 years of experience ensuring quality control, multilingual communication, and content moderation excellence. I specialize in managing interpreter recruitment processes, conducting quality assurance analysis, call monitoring, and enforcing compliance norms with a focus on HIPAA compliance, cultural sensitivity, and exceptional service.

Throughout my career, I have delivered thousands of minutes of medical and business interpretation, helped customers align technology with their business goals, and designed QA processes to improve efficiency and compliance. My technical competencies include SQL, CRM platforms, bug tracking, and digital marketing, allowing me to collaborate cross-functionally and resolve issues effectively.

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Experience Level

Expert
Expert
Intermediate

Language

Bengali
Fluent
English
Fluent
Hindi
Intermediate
Urdu
Intermediate

Work Experience

Bengali Interpreter OPI & VRI at i-Call International
April 1, 2023 - Present
Specialized in medical interpreting with complex terminologies and sensitive scenarios to improve patient-provider understanding. Delivered over 60,000 minutes of interpretation for healthcare, insurance, and government clients achieving consistent 95% QA scores and 100% adherence. Responsible for hiring and onboarding interpreters, verifying skills and compliance. Conducted QA sessions and prepared reports for management to track call performance and recommend improvements.
Bengali Interpreter OPI & VRI at Propio Language Services
June 1, 2025 - August 14, 2025
Provided over 35,000 minutes of interpretation for healthcare, insurance, and government clients with a consistent 96% QA score and full compliance. Delivered real-time interpretation for healthcare, insurance, legal, and corporate clients ensuring accuracy and confidentiality.
Moderator & Customer Support Specialist at One Sky Communication Limited
May 1, 2023 - August 14, 2025
Collaborated with customers to align technology with business goals, established relationships with sales and technical teams. Assisted consumers with product milestones achieving a 95% success rate. Monitored corrective actions for long-term solutions. Designed QA processes, issued warnings and bans for guideline violations, monitored user-generated content for compliance. Experienced in bug tracking, ISO standards, ticketing systems, SQL, and troubleshooting. Investigated media outlets to diversify media mix.
Digital Marketing Intern at GaoTek
June 1, 2021 - August 14, 2025
Engaged in B2B sales and digital marketing, implementing strategies for company product promotion. Managed social media, Google Ads, website content. Collected and analyzed data, maintained task boards and data backups.
Bengali Interpreter OPI & VRI at i-Call International
April 1, 2023 - Present
Specialized in medical interpreting with complex terminologies and sensitive scenarios, enhancing patient-provider understanding. Delivered over 60,000 minutes of interpretation for healthcare, insurance, and government clients with consistent 95% QA scores and full adherence to standards. Responsible for hiring and onboarding interpreters, verifying skills and compliance. Conducted QA reviews on interpreted sessions and prepared performance reports to recommend process improvements.
Bengali Interpreter OPI & VRI at Propio Language Services
June 1, 2025 - August 14, 2025
Provided over 35,000 minutes of real-time interpretation services for healthcare, insurance, legal, and corporate clients, achieving a consistent 96% QA score and complete compliance. Ensured accuracy and confidentiality in all sessions.
Moderator & Customer Support Specialist at One Sky Communication Limited
May 1, 2023 - August 14, 2025
Collaborated with customers to align technology with business objectives and established strong relationships across sales, architects, engineers, and customer success teams. Achieved a 95% success rate in assisting customers through key milestones and product utilization. Designed and implemented detailed QA processes and guidelines, monitored user-generated content for compliance, issued warnings and bans when required, and managed bug tracking, SQL troubleshooting, and ISO standards compliance.
Digital Marketing Intern at GaoTek
June 1, 2021 - August 14, 2025
Supported B2B sales and digital marketing efforts by managing social media networks, Google Ads, and website content. Collected data and performed data analysis and backups to support marketing campaigns.

Education

Master of Science at Segi University, Malaysia
September 1, 2023 - August 14, 2025
Bachelor of Science at Eastern University, Bangladesh
February 1, 2017 - March 1, 2021
Master of Science at Segi University, Malaysia
September 1, 2023 - August 14, 2025
Bachelor of Science at Eastern University, Bangladesh
February 1, 2017 - March 1, 2021

Qualifications

Project Management Fundamentals - PMI
January 11, 2030 - August 14, 2025
Business Analysis and Process Management - Coursera
January 11, 2030 - August 14, 2025
Introduction to CRM with HubSpot - Coursera
January 11, 2030 - August 14, 2025
MikroTik and Customer Management - One Sky
January 11, 2030 - August 14, 2025
Time and Risk Management - Udemy
January 11, 2030 - August 14, 2025
HIPAA Certificate - i-Call and Propio
January 11, 2030 - August 14, 2025
Propio Language Service MTAP & Onboarding Certificate
January 11, 2030 - August 14, 2025
MikroTik Course and Customer Support Course - One Sky Research and Training Lab
January 11, 2030 - August 14, 2025
ITEE Course - Eastern University
January 11, 2030 - August 14, 2025
PMI: Project Management Fundamentals
January 11, 2030 - August 14, 2025
Coursera: Business Analysis and Process Management
January 11, 2030 - August 14, 2025
Coursera: Introduction to CRM with HubSpot
January 11, 2030 - August 14, 2025
One Sky: MikroTik and Customer Management
January 11, 2030 - August 14, 2025
Udemy: Time and Risk Management
January 11, 2030 - August 14, 2025
i-Call and Propio: HIPAA Certificate
January 11, 2030 - August 14, 2025
Propio Language Service MTAP & Onboarding Certificate
January 11, 2030 - August 14, 2025
MikroTik Course and Customer Support Course from One Sky
January 11, 2030 - August 14, 2025
ITEE Course bditec.com organized by Eastern University
January 11, 2030 - August 14, 2025

Industry Experience

Healthcare, Government, Financial Services, Professional Services, Software & Internet

Experience Level

Expert
Expert
Intermediate

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