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I'm a customer-facing engineer with 5+ years of experience designing and delivering data and web solutions on AWS. I specialize in Python, TypeScript, SQL, and modern cloud platforms to build end-to-end systems—from data ingestion to user-facing interfaces. I love partnering with cross-functional teammates to understand business challenges, translate them into production-ready data products, and drive measurable outcomes. Highlights include introducing AI to NAB's contact centre, migrating NAB's microservices to EKS, and delivering scalable data pipelines and AI integrations that reduce downtime and improve productivity.…I'm a customer-facing engineer with 5+ years of experience designing and delivering data and web solutions on AWS. I specialize in Python, TypeScript, SQL, and modern cloud platforms to build end-to-end systems—from data ingestion to user-facing interfaces. I love partnering with cross-functional teammates to understand business challenges, translate them into production-ready data products, and drive measurable outcomes. Highlights include introducing AI to NAB's contact centre, migrating NAB's microservices to EKS, and delivering scalable data pipelines and AI integrations that reduce downtime and improve productivity.

Andrew Pham

Database Developer, Data Visualizer, Data Analyst, +4

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I'm a customer-facing engineer with 5+ years of experience designing and delivering data and web solutions on AWS. I specialize in Python, TypeScript, SQL, and modern cloud platforms to build end-to-end systems—from data ingestion to user-facing interfaces. I love partnering with cross-functional teammates to understand business challenges, translate them into production-ready data products, and drive measurable outcomes. Highlights include introducing AI to NAB's contact centre, migrating NAB's microservices to EKS, and delivering scalable data pipelines and AI integrations that reduce downtime and improve productivity.…I'm a customer-facing engineer with 5+ years of experience designing and delivering data and web solutions on AWS. I specialize in Python, TypeScript, SQL, and modern cloud platforms to build end-to-end systems—from data ingestion to user-facing interfaces. I love partnering with cross-functional teammates to understand business challenges, translate them into production-ready data products, and drive measurable outcomes. Highlights include introducing AI to NAB's contact centre, migrating NAB's microservices to EKS, and delivering scalable data pipelines and AI integrations that reduce downtime and improve productivity.

Available to hire

I’m a customer-facing engineer with 5+ years of experience designing and delivering data and web solutions on AWS. I specialize in Python, TypeScript, SQL, and modern cloud platforms to build end-to-end systems—from data ingestion to user-facing interfaces.

I love partnering with cross-functional teammates to understand business challenges, translate them into production-ready data products, and drive measurable outcomes. Highlights include introducing AI to NAB’s contact centre, migrating NAB’s microservices to EKS, and delivering scalable data pipelines and AI integrations that reduce downtime and improve productivity.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Vietnamese

Fluent

Japanese

Beginner

Italian

Beginner

Work Experience

Senior Data & Software Engineer at National Australia Bank

November 1, 2024 - Present

Led architecture for large-scale data initiatives, delivering secure, scalable solutions and aligning technical design with business outcomes, including a ~$2M capex reduction. Built end-to-end data pipelines and backend apps on AWS (Python, Terraform), and delivered full-stack AI search capabilities to index and query internal documents using retrieval-augmented generation.

Data & Software Engineer at National Australia Bank

November 1, 2021 - October 31, 2024

Engineered scalable backend services and data pipelines processing 2+ TB of monthly event data, with automated telemetry and observability that reduced critical incident MTTR by 50% across 20+ core services.

Technical Developer & Architect at Accenture

June 1, 2021 - November 1, 2021

Shipped cloud monitoring features on AWS, ensured QA across deployments, and promoted quality engineering practices to improve team efficiency and code quality.

Teaching Associate & Software Developer at Monash University

July 1, 2019 - July 1, 2024

Developed hands-on labs and documentation for complex topics, achieving high student satisfaction. Led full lifecycle software development of a student engagement platform with scalable RESTful APIs.

Database Developer at Monash University

October 1, 2020 - May 1, 2021

Architected a PostgreSQL migration on Azure to improve scalability and security, reducing storage costs and strengthening backups and encryption.

Business Intelligence Developer at Transdev Australasia

January 1, 2020 - April 1, 2020

Streamlined Power BI dashboards and migrated legacy systems to Azure, cutting maintenance costs and improving system performance and stability.