Annabel Fishwick

Director, Business Operations at GROW

Oversee the strategic and operational backbone of GROW's fast-paced matchmaking program, connecting brands with best-in-class technology vendors. Lead end-to-end matchmaking operations, onboarding brands, vendor outreach, and meeting coordination across hundreds of participants. Own CRM processes, implement automations, manage pipelines, and maintain data accuracy to scale operations. Conduct brand discovery to uncover tech pain points and priorities to ensure meaningful vendor matches. Coordinate virtual and in-person meeting logistics, collect feedback, and perform post-meeting reviews. Produce reporting and actionable insights to drive improvements based on data trends and market needs for internal teams and sponsors.

Project Manager at E.ON Energy Markets

In the Change department, identified operational inefficiencies across multiple business units and designed and implemented strategies to drive measurable business outcomes. Collected and analyzed feedback from internal teams and external customers to identify trends in performance and satisfaction. Led cross-functional initiatives to improve processes and cultural adoption, delivering change programs on time and within budget while communicating ROI and outcomes to leadership.

Team Manager at E.ON Energy Markets

Led a high-performing team of up to 21 in a fast-paced, target-driven Home Moves sales environment. Managed daily operations and performance to meet sales and service targets; conducted regular call listening sessions to monitor quality and coaching opportunities; handled sickness management, performance reviews, and training plans to boost engagement and accountability. Collaborated with senior leaders to align team output with wider business objectives and designed morale-boosting initiatives to sustain motivation.

Lead Advisor at E.ON Energy Markets

Operated between team management and frontline sales to drive performance improvement. Analyzed sales activity, identified training needs through call listening, and delivered coaching to boost conversion rates and customer satisfaction. Designed and implemented nationwide training programs for advisors and played a key role in driving morale, motivation, and consistent target achievement across teams.